O'Reilly Auto Parts
Assistant Store Manager – O'Reilly Auto Parts
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom, including team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours. Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure the telephone is answered according to company policy. Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals. Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and in accordance with procedure. Process retail customer returns and exchanges efficiently and courteously, issue refunds accurately with correct payment methods, and stage returned merchandise correctly. Invoice all merchandise—including core charges and warranties—before the product leaves the store. Communicate Zipline messages, and delegate Image Maker and merchandising tasks to be completed as assigned. Ensure all team members comply with company policies, adhere to posted schedules, obtain approvals for deviations, and clock in/out correctly. Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicles as needed. Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform all other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities
Required
Sales Specialist Training Assistant Manager Certification RSS Certification Desired
Certified Parts Professional Certification ASE Certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package
Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental, & vision insurance with optional FSA Team member health and wellbeing programs Tuition educational assistance programs Opportunities for career growth O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
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The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom, including team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours. Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure the telephone is answered according to company policy. Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals. Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and in accordance with procedure. Process retail customer returns and exchanges efficiently and courteously, issue refunds accurately with correct payment methods, and stage returned merchandise correctly. Invoice all merchandise—including core charges and warranties—before the product leaves the store. Communicate Zipline messages, and delegate Image Maker and merchandising tasks to be completed as assigned. Ensure all team members comply with company policies, adhere to posted schedules, obtain approvals for deviations, and clock in/out correctly. Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicles as needed. Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform all other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities
Required
Sales Specialist Training Assistant Manager Certification RSS Certification Desired
Certified Parts Professional Certification ASE Certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package
Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental, & vision insurance with optional FSA Team member health and wellbeing programs Tuition educational assistance programs Opportunities for career growth O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
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