Transdev North America
Join to apply for the
Call Center Supervisor
role at
Transdev North America .
Overview Transdev in San Jose, CA is hiring a Call Center Supervisor to work on our VTA contract. The role assists passengers with reservations, directions, information, and mobility devices. We seek customer service–oriented professionals dedicated to safety.
Key Responsibilities
Assure quality of operations including leading CSR and Reservations staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and ensure compliance with policies and procedures.
Resolve escalated customer-related concerns and document outcomes.
Develop and revise customer service manuals and procedures.
Serve as primary point of contact for maintaining the No Shows policy.
Professionally and actively document issues.
Resolve customer inquiries relating to transportation and communicate resolutions to customers.
Review daily paperwork to verify accuracy.
Perform other duties as required.
Qualifications
High school education, GED, or equivalent.
Minimum of 2 years of call center supervisor experience, preferably in the transportation industry.
Excellent written and oral communication skills.
Computer literate with the capacity to learn new software.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Work 100% of the job is performed indoors.
Sit for extended periods (up to 6–8 hours per day); infrequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 10 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
Tolerate exposure to noise levels consistent with a call center environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.
Drug-free Workplace
Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Applicants must successfully pass a pre‑employment drug screen.
About Transdev Transdev is a global leader in mobility, delivering safe, reliable, and innovative transportation solutions. We contract with cities, counties, airports, and universities across the U.S. to operate transportation systems, maintain vehicle fleets, and provide mobility services. Across 400 locations, we employ 32,000 people and operate over 17,000 vehicles.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.
#J-18808-Ljbffr
Call Center Supervisor
role at
Transdev North America .
Overview Transdev in San Jose, CA is hiring a Call Center Supervisor to work on our VTA contract. The role assists passengers with reservations, directions, information, and mobility devices. We seek customer service–oriented professionals dedicated to safety.
Key Responsibilities
Assure quality of operations including leading CSR and Reservations staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and ensure compliance with policies and procedures.
Resolve escalated customer-related concerns and document outcomes.
Develop and revise customer service manuals and procedures.
Serve as primary point of contact for maintaining the No Shows policy.
Professionally and actively document issues.
Resolve customer inquiries relating to transportation and communicate resolutions to customers.
Review daily paperwork to verify accuracy.
Perform other duties as required.
Qualifications
High school education, GED, or equivalent.
Minimum of 2 years of call center supervisor experience, preferably in the transportation industry.
Excellent written and oral communication skills.
Computer literate with the capacity to learn new software.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Work 100% of the job is performed indoors.
Sit for extended periods (up to 6–8 hours per day); infrequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 10 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
Tolerate exposure to noise levels consistent with a call center environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.
Drug-free Workplace
Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Applicants must successfully pass a pre‑employment drug screen.
About Transdev Transdev is a global leader in mobility, delivering safe, reliable, and innovative transportation solutions. We contract with cities, counties, airports, and universities across the U.S. to operate transportation systems, maintain vehicle fleets, and provide mobility services. Across 400 locations, we employ 32,000 people and operate over 17,000 vehicles.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.
#J-18808-Ljbffr