Chick-fil-A® Greater Hartford
Chick-fil-A General Manager
Chick-fil-A® Greater Hartford, West Hartford, Connecticut, United States
Company Overview
At Chick‑fil‑A® Greater Hartford, our mission is simple yet powerful. Since opening our doors, Chick‑fil‑A® has been known for more than great food. We’re a company built on hospitality, care, and excellence —committed to serving our guests, developing our team, and being a positive influence in our community.
Role Summary The Restaurant General Manager is the heartbeat of daily operations at Chick‑fil‑A® Greater Hartford. This role exists to lead a thriving team, ensure operational excellence, and deliver the kind of hospitality that makes Chick‑fil‑A® a household name.
Core Responsibilities
Lead, coach, and inspire a team of 50+ across Front and Back of House to perform with purpose, excellence, and care.
Recruit, train, and mentor team members and emerging leaders.
Foster a culture rooted in honor, dignity, and respect, where every team member feels valued and supported.
Conduct leadership meetings, team huddles, and performance reviews that promote accountability and growth.
Ensure compliance with all Connecticut labor standards, including wage and hour regulations, scheduling, and paid leave.
2. Operational Excellence
Oversee all aspects of daily restaurant operations, including Front of House (FOH) and Back of House (BOH) execution.
Maintain best‑in‑class standards for speed, accuracy, food safety, and guest experience.
Lead the team through continuous improvement initiatives to enhance throughput and service consistency.
Implement Chick‑fil‑A® operational systems with fidelity and attention to detail.
Partner with the Owner‑Operator to execute brand initiatives, LTOs and technology rollouts.
Maintain full responsibility for restaurant P&L; performance.
Monitor key metrics: sales growth, food cost, labor efficiency, and controllable expenses.
Forecast weekly performance, identify opportunities, and execute plans for improvement.
Steward resources with integrity — balancing profit growth with people development and community investment.
4. Facilities Management
Oversee preventive maintenance and repair schedules for kitchen, dining, and drive‑thru equipment.
Manage vendor relationships for cleaning, landscaping, HVAC, and equipment service.
Ensure compliance with health, safety, and environmental standards, maintaining a safe and inviting environment.
5. Guest Experience & Community Engagement
Be the visible, relational leader of the restaurant.
Personally engage with guests and ensure any concerns are resolved with warmth and urgency.
Model Chick‑fil‑A® culture of hospitality and joy in every interaction.
6. Compliance & Safety
Lead food safety, sanitation, and health inspection readiness at all times.
Maintain all required licenses, certifications, and records.
Train and uphold safe working practices for all team members.
Qualifications
Minimum 4+ years of progressive management experience in high‑volume restaurant operations.
Demonstrated success in driving profitability and developing teams.
Experience overseeing facilities management and vendor coordination for restaurant operations.
Ability to remain calm and resourceful in fast‑paced environments.
Proficiency in restaurant technology: POS, labor, and inventory systems.
Excellent communicator with strong emotional intelligence and organizational skills.
Availability for flexible hours, including early mornings, evenings, and weekends (Closed Sundays).
Base Salary: Commensurate with Experience
Performance Bonus: Semi‑Annual based on operational performance KPIs
Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, and Leadership Development
Schedule: Full‑time position (Closed Sundays) must be available to work 45‑50 hours per week.
Leadership Philosophy At Chick‑fil‑A® Greater Hartford, leadership is about service over status. Our General Manager is more than an operations leader — they are a culture builder, mentor, and steward of the restaurant’s success. Through operational excellence, care for people, and unwavering hospitality, this leader ensures every guest leaves feeling like it was truly, “My pleasure.”
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Role Summary The Restaurant General Manager is the heartbeat of daily operations at Chick‑fil‑A® Greater Hartford. This role exists to lead a thriving team, ensure operational excellence, and deliver the kind of hospitality that makes Chick‑fil‑A® a household name.
Core Responsibilities
Lead, coach, and inspire a team of 50+ across Front and Back of House to perform with purpose, excellence, and care.
Recruit, train, and mentor team members and emerging leaders.
Foster a culture rooted in honor, dignity, and respect, where every team member feels valued and supported.
Conduct leadership meetings, team huddles, and performance reviews that promote accountability and growth.
Ensure compliance with all Connecticut labor standards, including wage and hour regulations, scheduling, and paid leave.
2. Operational Excellence
Oversee all aspects of daily restaurant operations, including Front of House (FOH) and Back of House (BOH) execution.
Maintain best‑in‑class standards for speed, accuracy, food safety, and guest experience.
Lead the team through continuous improvement initiatives to enhance throughput and service consistency.
Implement Chick‑fil‑A® operational systems with fidelity and attention to detail.
Partner with the Owner‑Operator to execute brand initiatives, LTOs and technology rollouts.
Maintain full responsibility for restaurant P&L; performance.
Monitor key metrics: sales growth, food cost, labor efficiency, and controllable expenses.
Forecast weekly performance, identify opportunities, and execute plans for improvement.
Steward resources with integrity — balancing profit growth with people development and community investment.
4. Facilities Management
Oversee preventive maintenance and repair schedules for kitchen, dining, and drive‑thru equipment.
Manage vendor relationships for cleaning, landscaping, HVAC, and equipment service.
Ensure compliance with health, safety, and environmental standards, maintaining a safe and inviting environment.
5. Guest Experience & Community Engagement
Be the visible, relational leader of the restaurant.
Personally engage with guests and ensure any concerns are resolved with warmth and urgency.
Model Chick‑fil‑A® culture of hospitality and joy in every interaction.
6. Compliance & Safety
Lead food safety, sanitation, and health inspection readiness at all times.
Maintain all required licenses, certifications, and records.
Train and uphold safe working practices for all team members.
Qualifications
Minimum 4+ years of progressive management experience in high‑volume restaurant operations.
Demonstrated success in driving profitability and developing teams.
Experience overseeing facilities management and vendor coordination for restaurant operations.
Ability to remain calm and resourceful in fast‑paced environments.
Proficiency in restaurant technology: POS, labor, and inventory systems.
Excellent communicator with strong emotional intelligence and organizational skills.
Availability for flexible hours, including early mornings, evenings, and weekends (Closed Sundays).
Base Salary: Commensurate with Experience
Performance Bonus: Semi‑Annual based on operational performance KPIs
Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, and Leadership Development
Schedule: Full‑time position (Closed Sundays) must be available to work 45‑50 hours per week.
Leadership Philosophy At Chick‑fil‑A® Greater Hartford, leadership is about service over status. Our General Manager is more than an operations leader — they are a culture builder, mentor, and steward of the restaurant’s success. Through operational excellence, care for people, and unwavering hospitality, this leader ensures every guest leaves feeling like it was truly, “My pleasure.”
#J-18808-Ljbffr