University of California, San Francisco
OTOP CM Program Coordinator
University of California, San Francisco, San Francisco, California, United States, 94199
Job Summary
Under the general supervision of the OTOP Medical Director and OTOP CM Program Supervisor, guided by policies and procedures of Zuckerberg San Francisco General Hospital and the Opiate Treatment Outpatient Program’s Recovery Incentives Program, the OTOP CM Program Coordinator will assist the licensed/certified CM Program Supervisor, OTOP counselors, and medical staff in the support, coordination, and care of patients with opioid use disorder and stimulant use disorder as it pertains to OTOP’s participation in the State of California, Department of Health Care Services (DHCS) Recovery Incentives Program. The coordinator will play a critical role in the patient experience including optimizing patient flow and working collaboratively with the team to create a patient centered environment. Responsibilities include attending trainings and weekly program coaching; orienting patients to the program including the explanation of incentives; collecting, analyzing, and documenting point‑of‑care urine drug screens; supporting delivery of incentives; ordering routine program supplies; assisting in keeping the clinic clean and orderly; assisting in the care and maintenance of equipment and supplies; assisting in patient and program scheduling; patient check‑in and check‑out; and answering and returning phone calls as necessary as the main point of contact for all program patients. The coordinator will assist the medical director, counseling team, and program supervisor with referring patients for further treatment, communicate patient participation, results, and clinically necessary information, and participate in tracking quality improvement and quality assurance activities by participating in interviews, focus groups, and surveys around program implementation and ongoing activities.
Department Description The UCSF/ZSFG Department of Psychiatry and Behavioral Sciences, Division of Substance Abuse and Addiction Medicine (DSAAM) provides multidisciplinary consultation and treatment for patients with substance use disorders at ZSFG. DSAAM provides medication‑assisted treatment for opioid use disorder through the Opiate Treatment Outpatient Program (OTOP) at Ward 93, a mobile methadone van in the Bayview‑Hunter’s Point neighborhood, and the Office‑based buprenorphine Induction Clinic (OBIC). OTOP’s target population is low‑income medically or psychiatrically compromised opiate‑dependent individuals residing in San Francisco, primarily in the South of Market, Mission, Castro, and Tenderloin areas. The population includes a large proportion of African Americans, Latinos, LGBTQ+ individuals, and women of childbearing age, including pregnant and postpartum women. Clients are low‑income and uninsured or underinsured and face multiple challenges including poly‑drug use, psychiatric difficulties, life‑threatening health problems, and significant cultural barriers to care.
Required Qualifications
High School graduation and two years of related experience or an equivalent combination of education and experience.
One year experience as a Medical Assistant / Hospital Assistant in a hospital or medical practice.
Certification from an approved Medical Assistant program or equivalent combination of training and experience.
Demonstrated computer familiarity, keyboard skills, computer literacy in programs such as Microsoft Word, Excel, and Outlook.
Active American Heart Association Basic Life Support CPR Certification or completion within 2 months of hire.
Willingness to learn new computer programs as needed to sustain practice operations.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Strong interpersonal skills and experience with populations diverse in gender, sexual orientation, and ethnicity.
Ability to work cooperatively and communicate effectively with others; ability to follow oral and written instructions accurately; detail oriented.
Good oral, written, and telephone communication skills; able to work as a team member in a culturally diverse setting.
Demonstrated excellent attendance and reliability.
Preferred Qualifications
Knowledge of medical and/or psychiatric terminology.
Knowledge of ethical, legal and confidentiality issues pertaining to substance users with severe medical or mental illness.
Experience with building rapport with difficult to engage patients.
Demonstrated skill and knowledge of major mental health and substance use disorders.
Willingness to learn and communicate about substance use disorders and medications for addiction treatment.
Prior experience with Methasoft or Avatar electronic health records.
Prior experience working with patients in an OUD setting.
Prior experience providing patients vouchers or incentives especially in a contingency management setting.
Prior UC experience.
Bachelor’s degree in psychology, social work, or other health science or behavioral science.
Experience working in a mental health or substance use disorder treatment setting.
California state registration or certification as an Alcohol/Drug Counselor (must have CAADE, CADTP, or CCAPP Certificate) or at minimum registration as an Associate Marriage and Family Therapist (AMFT) or Associate Social Worker (ACSW) or Associate Professional Clinical Counselor or Psychological Associate (APCC). Licensed professionals also qualify.
Salary and Benefits The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.63 - $36.99 (Hourly Rate). For more information about the benefits of working at UCSF, visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences.
Pride Values UCSF is a diverse community made up of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Details Location: San Francisco, CA; Campus: Zuckerberg San Francisco General (ZSFG); Employment Type: Full‑time; Shift: Days (Monday‑Friday 6:30 am‑3:00 pm); Hours: 8 hours per day; Position Code: 009252; Job Title: OTOP CM Program Coordinator.
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Department Description The UCSF/ZSFG Department of Psychiatry and Behavioral Sciences, Division of Substance Abuse and Addiction Medicine (DSAAM) provides multidisciplinary consultation and treatment for patients with substance use disorders at ZSFG. DSAAM provides medication‑assisted treatment for opioid use disorder through the Opiate Treatment Outpatient Program (OTOP) at Ward 93, a mobile methadone van in the Bayview‑Hunter’s Point neighborhood, and the Office‑based buprenorphine Induction Clinic (OBIC). OTOP’s target population is low‑income medically or psychiatrically compromised opiate‑dependent individuals residing in San Francisco, primarily in the South of Market, Mission, Castro, and Tenderloin areas. The population includes a large proportion of African Americans, Latinos, LGBTQ+ individuals, and women of childbearing age, including pregnant and postpartum women. Clients are low‑income and uninsured or underinsured and face multiple challenges including poly‑drug use, psychiatric difficulties, life‑threatening health problems, and significant cultural barriers to care.
Required Qualifications
High School graduation and two years of related experience or an equivalent combination of education and experience.
One year experience as a Medical Assistant / Hospital Assistant in a hospital or medical practice.
Certification from an approved Medical Assistant program or equivalent combination of training and experience.
Demonstrated computer familiarity, keyboard skills, computer literacy in programs such as Microsoft Word, Excel, and Outlook.
Active American Heart Association Basic Life Support CPR Certification or completion within 2 months of hire.
Willingness to learn new computer programs as needed to sustain practice operations.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Strong interpersonal skills and experience with populations diverse in gender, sexual orientation, and ethnicity.
Ability to work cooperatively and communicate effectively with others; ability to follow oral and written instructions accurately; detail oriented.
Good oral, written, and telephone communication skills; able to work as a team member in a culturally diverse setting.
Demonstrated excellent attendance and reliability.
Preferred Qualifications
Knowledge of medical and/or psychiatric terminology.
Knowledge of ethical, legal and confidentiality issues pertaining to substance users with severe medical or mental illness.
Experience with building rapport with difficult to engage patients.
Demonstrated skill and knowledge of major mental health and substance use disorders.
Willingness to learn and communicate about substance use disorders and medications for addiction treatment.
Prior experience with Methasoft or Avatar electronic health records.
Prior experience working with patients in an OUD setting.
Prior experience providing patients vouchers or incentives especially in a contingency management setting.
Prior UC experience.
Bachelor’s degree in psychology, social work, or other health science or behavioral science.
Experience working in a mental health or substance use disorder treatment setting.
California state registration or certification as an Alcohol/Drug Counselor (must have CAADE, CADTP, or CCAPP Certificate) or at minimum registration as an Associate Marriage and Family Therapist (AMFT) or Associate Social Worker (ACSW) or Associate Professional Clinical Counselor or Psychological Associate (APCC). Licensed professionals also qualify.
Salary and Benefits The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.63 - $36.99 (Hourly Rate). For more information about the benefits of working at UCSF, visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences.
Pride Values UCSF is a diverse community made up of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Details Location: San Francisco, CA; Campus: Zuckerberg San Francisco General (ZSFG); Employment Type: Full‑time; Shift: Days (Monday‑Friday 6:30 am‑3:00 pm); Hours: 8 hours per day; Position Code: 009252; Job Title: OTOP CM Program Coordinator.
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