ASM Global
Position
POSITION:
Observatory Ambassador
Department DEPARTMENT:
Operations
Reports To REPORTS TO:
Nicholas Carver
FLSA Status FLSA STATUS:
Hourly Non-Exempt
Company Legends & ASM Global combine expertise in venue management, event production, and hospitality to deliver exceptional experiences worldwide.
The Role The Observatory Ambassador will be a dynamic, interactive role within View Boston with a specific focus on the guest experience and how the guest relates to the View Boston experience. This position will play an integral role in providing local area, United States, and International guests with a unique, memorable experience.
Essential Duties and Responsibilities
Greeting guests as they enter assigned areas.
Ensuring safety of guests while on tour or in assigned areas.
Provide a high level of customer service by engaging guests, answering questions, resolving issues, and ensuring a great experience.
Retain learned knowledge and offer help to guests by providing operational (Observatory layout, experience locations) answers to all inquiries.
Effectively operate Observatory elevators and provide efficient direction for all attraction guests.
Scan attraction tickets and direct guests to proper queue.
Follow direction and be a team player.
Be highly motivated, enthusiastic, and willing to engage guests in a busy, interactive environment.
Present information concisely, legibly, and with a commanding presence.
Practice safe work habits, follow all safety policies, complete company-wide safety training and any additional job-specific training.
Perform other duties as necessary or required by management.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school graduate, GED, or equivalent experience in a comparable company.
Skills and Abilities
High level of professionalism and customer service.
Ability to memorize historical and technical information.
Multilingual or sign language capabilities a plus.
Entrepreneurial spirit, energetic and outgoing personality with a creative, proactive approach to work.
Ability to lift up to 20–30 pounds, stand for extended periods of time, and work extended hours.
Ability to work non‑traditional hours (Nights, Weekends & Holidays) as necessary.
Compensation Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.
Working Conditions Location:
On Site at View Boston (Boston, MA)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Equal Opportunity Employer Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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Observatory Ambassador
Department DEPARTMENT:
Operations
Reports To REPORTS TO:
Nicholas Carver
FLSA Status FLSA STATUS:
Hourly Non-Exempt
Company Legends & ASM Global combine expertise in venue management, event production, and hospitality to deliver exceptional experiences worldwide.
The Role The Observatory Ambassador will be a dynamic, interactive role within View Boston with a specific focus on the guest experience and how the guest relates to the View Boston experience. This position will play an integral role in providing local area, United States, and International guests with a unique, memorable experience.
Essential Duties and Responsibilities
Greeting guests as they enter assigned areas.
Ensuring safety of guests while on tour or in assigned areas.
Provide a high level of customer service by engaging guests, answering questions, resolving issues, and ensuring a great experience.
Retain learned knowledge and offer help to guests by providing operational (Observatory layout, experience locations) answers to all inquiries.
Effectively operate Observatory elevators and provide efficient direction for all attraction guests.
Scan attraction tickets and direct guests to proper queue.
Follow direction and be a team player.
Be highly motivated, enthusiastic, and willing to engage guests in a busy, interactive environment.
Present information concisely, legibly, and with a commanding presence.
Practice safe work habits, follow all safety policies, complete company-wide safety training and any additional job-specific training.
Perform other duties as necessary or required by management.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school graduate, GED, or equivalent experience in a comparable company.
Skills and Abilities
High level of professionalism and customer service.
Ability to memorize historical and technical information.
Multilingual or sign language capabilities a plus.
Entrepreneurial spirit, energetic and outgoing personality with a creative, proactive approach to work.
Ability to lift up to 20–30 pounds, stand for extended periods of time, and work extended hours.
Ability to work non‑traditional hours (Nights, Weekends & Holidays) as necessary.
Compensation Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.
Working Conditions Location:
On Site at View Boston (Boston, MA)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Equal Opportunity Employer Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
#J-18808-Ljbffr