Salesforce
Expert Agent Builder, Forward Deployed Engineering
Salesforce, Washington, District of Columbia, us, 20022
Expert Agent Builder, Forward Deployed Engineering
Join Salesforce as an Expert Agent Builder on the Forward Deployed Engineering Team. This role demands the pinnacle of AI technical expertise, focusing on architecting, designing, and building the most complex and sophisticated agentic systems to solve our customers’ most difficult challenges. You will serve as a technical conscience and thought leader, translating ambiguous customer needs into concrete, executable AI solutions.
Responsibilities
Define Agentic Architecture: Design, architect, and hands‑on develop the most difficult and bespoke agentic AI solutions that leverage the full power of the Agentforce platform and integrate with complex enterprise systems to solve critical customer challenges.
Build and Deploy Agent Systems: Apply extensive hands‑on experience to integrate Large Language Models (LLMs) and expertly utilize agent‑building and orchestration frameworks (e.g., Agentforce, LangChain, LlamaIndex) to implement and deploy complex agent‑based solutions.
Lead Engineering Best Practices: Master our development process, culture, and code base, then define, improve, and enforce engineering best practices for code quality, scalability, and security across all deployed agentic solutions.
Drive Platform Customization: Utilize significant direct experience with the Salesforce platform to perform advanced configuration, customization, and complex development necessary to support and integrate agentic solutions.
Develop Data & Integration Solutions: Design strategic data models and build efficient processing pipelines to ensure data is ready, optimized, and secure for advanced AI applications.
Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, serving as the ultimate go‑to expert for advanced agent orchestration and intricate data integration issues.
Drive Agentforce Innovation: Become the foremost expert in our innovative Agentforce platform, leading the development of custom intelligent agents and influencing future product enhancements based on deep field insights.
Undertake Continuous Learning: Maintain expertise in the latest AI advancements, both within the company and the wider industry, and proactively seek opportunities to integrate this knowledge for product and process innovation.
Required Qualifications
8+ years of experience in a hands‑on, end‑to‑end delivery role for high‑quality, scalable production solutions. Strong background in Computer Science or a related engineering discipline.
Expert‑level proficiency in one or more programming languages (e.g., Java, Apex, JavaScript, Python). Deep knowledge of object‑oriented programming and databases.
Experience building applications with modern web component frameworks like React, Angular, or LWC.
Extensive hands‑on experience building and deploying solutions with AI/LLM technologies, including:
Integrating LLMs and applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex).
Developing custom agentic frameworks and systems.
Deep understanding of machine learning and natural language processing.
Expertise in prompt engineering, advanced RAG (Retrieval‑Augmented Generation) strategies, and defining/automating rigorous evaluation and testing frameworks for LLM outputs and agentic workflows.
Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery).
Proven experience in automated testing, including unit and functional testing, and the ability to develop test strategies and design automation frameworks.
Excellent interpersonal skills with the ability to collaborate effectively with people from various backgrounds and levels of expertise.
Track record of innovation and problem solving to find creative technical solutions to new and unforeseen business problems.
Ability to travel 30% of the time, as needed to customer sites.
Preferred Qualifications
Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development.
Experience contributing to open‑source AI frameworks or libraries.
Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).
Expert‑level experience with Apex, JavaScript, and/or Python coding languages in a professional setting.
Experience with voice systems preferably in an agentic setting, but including text‑to‑speech and speech‑to‑text APIs.
Appreciation for high quality user experiences that go beyond accomplishing the bare minimum.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all candidates on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. For New York‑based roles, the base salary hiring range is $184,000 to $384,100. For Washington‑based roles, the base salary hiring range is $167,300 to $351,800. For Maryland‑based roles, the base salary hiring range is $184,000 to $351,800. For California‑based roles, the base salary hiring range is $184,000 to $384,100. For Illinois‑based roles, the base salary hiring range is $167,300 to $351,800. For Massachusetts‑based roles, the base salary hiring range is $167,300 to $351,800.
Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.
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Responsibilities
Define Agentic Architecture: Design, architect, and hands‑on develop the most difficult and bespoke agentic AI solutions that leverage the full power of the Agentforce platform and integrate with complex enterprise systems to solve critical customer challenges.
Build and Deploy Agent Systems: Apply extensive hands‑on experience to integrate Large Language Models (LLMs) and expertly utilize agent‑building and orchestration frameworks (e.g., Agentforce, LangChain, LlamaIndex) to implement and deploy complex agent‑based solutions.
Lead Engineering Best Practices: Master our development process, culture, and code base, then define, improve, and enforce engineering best practices for code quality, scalability, and security across all deployed agentic solutions.
Drive Platform Customization: Utilize significant direct experience with the Salesforce platform to perform advanced configuration, customization, and complex development necessary to support and integrate agentic solutions.
Develop Data & Integration Solutions: Design strategic data models and build efficient processing pipelines to ensure data is ready, optimized, and secure for advanced AI applications.
Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, serving as the ultimate go‑to expert for advanced agent orchestration and intricate data integration issues.
Drive Agentforce Innovation: Become the foremost expert in our innovative Agentforce platform, leading the development of custom intelligent agents and influencing future product enhancements based on deep field insights.
Undertake Continuous Learning: Maintain expertise in the latest AI advancements, both within the company and the wider industry, and proactively seek opportunities to integrate this knowledge for product and process innovation.
Required Qualifications
8+ years of experience in a hands‑on, end‑to‑end delivery role for high‑quality, scalable production solutions. Strong background in Computer Science or a related engineering discipline.
Expert‑level proficiency in one or more programming languages (e.g., Java, Apex, JavaScript, Python). Deep knowledge of object‑oriented programming and databases.
Experience building applications with modern web component frameworks like React, Angular, or LWC.
Extensive hands‑on experience building and deploying solutions with AI/LLM technologies, including:
Integrating LLMs and applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex).
Developing custom agentic frameworks and systems.
Deep understanding of machine learning and natural language processing.
Expertise in prompt engineering, advanced RAG (Retrieval‑Augmented Generation) strategies, and defining/automating rigorous evaluation and testing frameworks for LLM outputs and agentic workflows.
Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery).
Proven experience in automated testing, including unit and functional testing, and the ability to develop test strategies and design automation frameworks.
Excellent interpersonal skills with the ability to collaborate effectively with people from various backgrounds and levels of expertise.
Track record of innovation and problem solving to find creative technical solutions to new and unforeseen business problems.
Ability to travel 30% of the time, as needed to customer sites.
Preferred Qualifications
Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development.
Experience contributing to open‑source AI frameworks or libraries.
Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).
Expert‑level experience with Apex, JavaScript, and/or Python coding languages in a professional setting.
Experience with voice systems preferably in an agentic setting, but including text‑to‑speech and speech‑to‑text APIs.
Appreciation for high quality user experiences that go beyond accomplishing the bare minimum.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all candidates on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. For New York‑based roles, the base salary hiring range is $184,000 to $384,100. For Washington‑based roles, the base salary hiring range is $167,300 to $351,800. For Maryland‑based roles, the base salary hiring range is $184,000 to $351,800. For California‑based roles, the base salary hiring range is $184,000 to $384,100. For Illinois‑based roles, the base salary hiring range is $167,300 to $351,800. For Massachusetts‑based roles, the base salary hiring range is $167,300 to $351,800.
Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.
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