Four Seasons Hotels and Resorts
Learning & Development Manager
Four Seasons Hotels and Resorts, Vail, Colorado, United States, 81657
Learning & Development Manager
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year‑round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best‑in‑class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
About The Role Delivers workplace learning, service improvement programs, and initiatives to best achieve long‑term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Responsible for resort learning and service culture. Works closely with the resort’s senior leadership team to ensure the team is well positioned to achieve our service and culture standards as well as an exceptional guest experience. As a part of the People & Culture function, this role manages Onboarding, Operational Learning, Management and Leadership Training, and Compliance.
What You Will Do
Engages with all departments, operations teams, Managers, Planning Committee to understand and communicate the critical needs of the resort to meet service standards, facilitate training and promote communication of these components throughout the operation.
Engages and creates partnerships with community organizations to collaborate with the resort through volunteer opportunities, local support programs, and community events.
Manages and facilitates (in collaboration with other presenters) Embark for all new employees.
Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, New Leader Orientation, Certified Departmental Trainer, GROW, and annual compliance requirements.
Ensures new managers to the company are given the knowledge and skills to successfully complete their 90‑day probationary period through the New Leader Orientation Program.
Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires and in place for all departments.
Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs.
Plans and co‑facilitates training activities when training is part of the solution.
Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis.
In collaboration with People & Culture, manages all compliance and safety training related to the property.
Coordinates with managers to ensure new employees are given training plans to acquire the knowledge and skills to successfully complete their 90‑day probationary period.
Facilitates and/or coaches others to facilitate management development programs including GROW, Four Seasons Leader, Core Business, People, and Service Management Skills Programs for all leaders.
Assists Managers with writing their development plans, ensuring the contents are focused on experience‑based learning.
Ensures MIT and Interns are mentored and given a structured program with learning objectives.
Assists People & Culture team with Campus Recruitment through University and College presentations as well as local community organizations focused on employment opportunities in the hospitality sector.
Assists Talent Acquisition Manager with scheduling new hires for onboarding as well as in the J1 recruitment cycle through pre‑arrival meetings and onboarding.
What You Bring
3 years of administrative experience, preferably within People & Culture / Human Resources or a minimum of 3 years’ experience working in a managerial capacity; experience in hotel operations, preferably luxury hospitality or other service environments; experience managing in diverse cultures and required to have a university degree or equivalent experience.
Must be a people person who thrives on interacting with team members, presenting in small and large groups and working in different environments.
High level of professionalism, integrity, and confidentiality.
High proficiency with Microsoft Office, Canva, Forms, Engage and have working knowledge of HRIS or similar systems.
Exceptional organization and detail oriented, with an unmatched ability to manage multiple priorities.
Ability to interact effectively with all levels of management and staff.
Ability to work independently, take initiative, and use good judgment.
Possess a high level of emotional intelligence coupled with excellent communication.
Experience working in a hotel and/or hospitality experience preferred.
Fluency in English is required for this location, and this job requires applicants to have current work authorization in the United States. Bilingual in Spanish preferred.
What We Offer
Salary Range: $85k‑90k
Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee cafeteria available for shift meals.
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
Schedule & Hours
This is a full‑time position.
A successful candidate will have the ability to work Monday through Friday and Holidays and weekends as needed based on training needs and employee events.
Learn more about what it is like to work at Four Seasons Resort and Residences Vail
http://fourseasons.com/vail/phots-and-videos//
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level
Not Applicable
Employment type
Full-time
Job function
Human Resources
Industries
Travel Arrangements and Hospitality
#J-18808-Ljbffr
About the location Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year‑round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best‑in‑class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
About The Role Delivers workplace learning, service improvement programs, and initiatives to best achieve long‑term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Responsible for resort learning and service culture. Works closely with the resort’s senior leadership team to ensure the team is well positioned to achieve our service and culture standards as well as an exceptional guest experience. As a part of the People & Culture function, this role manages Onboarding, Operational Learning, Management and Leadership Training, and Compliance.
What You Will Do
Engages with all departments, operations teams, Managers, Planning Committee to understand and communicate the critical needs of the resort to meet service standards, facilitate training and promote communication of these components throughout the operation.
Engages and creates partnerships with community organizations to collaborate with the resort through volunteer opportunities, local support programs, and community events.
Manages and facilitates (in collaboration with other presenters) Embark for all new employees.
Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, New Leader Orientation, Certified Departmental Trainer, GROW, and annual compliance requirements.
Ensures new managers to the company are given the knowledge and skills to successfully complete their 90‑day probationary period through the New Leader Orientation Program.
Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires and in place for all departments.
Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs.
Plans and co‑facilitates training activities when training is part of the solution.
Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis.
In collaboration with People & Culture, manages all compliance and safety training related to the property.
Coordinates with managers to ensure new employees are given training plans to acquire the knowledge and skills to successfully complete their 90‑day probationary period.
Facilitates and/or coaches others to facilitate management development programs including GROW, Four Seasons Leader, Core Business, People, and Service Management Skills Programs for all leaders.
Assists Managers with writing their development plans, ensuring the contents are focused on experience‑based learning.
Ensures MIT and Interns are mentored and given a structured program with learning objectives.
Assists People & Culture team with Campus Recruitment through University and College presentations as well as local community organizations focused on employment opportunities in the hospitality sector.
Assists Talent Acquisition Manager with scheduling new hires for onboarding as well as in the J1 recruitment cycle through pre‑arrival meetings and onboarding.
What You Bring
3 years of administrative experience, preferably within People & Culture / Human Resources or a minimum of 3 years’ experience working in a managerial capacity; experience in hotel operations, preferably luxury hospitality or other service environments; experience managing in diverse cultures and required to have a university degree or equivalent experience.
Must be a people person who thrives on interacting with team members, presenting in small and large groups and working in different environments.
High level of professionalism, integrity, and confidentiality.
High proficiency with Microsoft Office, Canva, Forms, Engage and have working knowledge of HRIS or similar systems.
Exceptional organization and detail oriented, with an unmatched ability to manage multiple priorities.
Ability to interact effectively with all levels of management and staff.
Ability to work independently, take initiative, and use good judgment.
Possess a high level of emotional intelligence coupled with excellent communication.
Experience working in a hotel and/or hospitality experience preferred.
Fluency in English is required for this location, and this job requires applicants to have current work authorization in the United States. Bilingual in Spanish preferred.
What We Offer
Salary Range: $85k‑90k
Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee cafeteria available for shift meals.
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
Schedule & Hours
This is a full‑time position.
A successful candidate will have the ability to work Monday through Friday and Holidays and weekends as needed based on training needs and employee events.
Learn more about what it is like to work at Four Seasons Resort and Residences Vail
http://fourseasons.com/vail/phots-and-videos//
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level
Not Applicable
Employment type
Full-time
Job function
Human Resources
Industries
Travel Arrangements and Hospitality
#J-18808-Ljbffr