Coralogix
Technical Account Manager
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Coralogix is a modern, full‑stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in‑stream analytics without reliance on expensive indexing or hot storage. We specialise in comprehensive monitoring of logs, metrics, trace, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
About The Position Technical Account Managers in Coralogix are key in meeting our customers’ expectations and helping them utilise their observability and security data in the most efficient way possible. We are looking for hard‑working, sharp, and humble professionals with proven technical customer‑facing experience. Our Technical Account Managers are trusted advisors and consult our customers on their monitoring, security, and observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Responsibilities
Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
Understand customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to training and troubleshooting
Know the log management / observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on specific data analysis and customers needs
Establish relationships and engage with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers’ needs
Advocate internally for customer needs within Coralogix and influence a product development roadmap
Partner with the sales team on renewals, upsells, cross‑sells, and expansion opportunities
Requirements
Background knowledge of DevOps / cloud / observability
Industry knowledge on monitoring, observability, log management, SIEM
Hands‑on experience in technical integrations and complex troubleshooting
Experience in customer‑facing positions and excellent customer‑facing skills
Excellent communication skills in English, both written and verbal
Strong presentation skills with the ability to establish credibility with executives
Willing to work in a hybrid model from our San Francisco office
Hands‑on engineering / devops background – advantage
Comfortable coding in any high‑level programming language (Java, Go, Python) – advantage
BSc degree in computer science / engineering – advantage
Experience in SaaS B2B software companies – advantage
Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Compensation and Rewards
The on‑target earnings range for this role is $160,000 – $200,000.
Our total compensation package includes comprehensive benefits for healthcare, dental, and mental health, a 401(k) plan and match, paid sick time and paid time off.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Software Development
Coralogix is an equal‑opportunity employer and encourages applicants from all backgrounds to apply.
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Coralogix is a modern, full‑stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in‑stream analytics without reliance on expensive indexing or hot storage. We specialise in comprehensive monitoring of logs, metrics, trace, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
About The Position Technical Account Managers in Coralogix are key in meeting our customers’ expectations and helping them utilise their observability and security data in the most efficient way possible. We are looking for hard‑working, sharp, and humble professionals with proven technical customer‑facing experience. Our Technical Account Managers are trusted advisors and consult our customers on their monitoring, security, and observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Responsibilities
Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
Understand customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to training and troubleshooting
Know the log management / observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on specific data analysis and customers needs
Establish relationships and engage with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers’ needs
Advocate internally for customer needs within Coralogix and influence a product development roadmap
Partner with the sales team on renewals, upsells, cross‑sells, and expansion opportunities
Requirements
Background knowledge of DevOps / cloud / observability
Industry knowledge on monitoring, observability, log management, SIEM
Hands‑on experience in technical integrations and complex troubleshooting
Experience in customer‑facing positions and excellent customer‑facing skills
Excellent communication skills in English, both written and verbal
Strong presentation skills with the ability to establish credibility with executives
Willing to work in a hybrid model from our San Francisco office
Hands‑on engineering / devops background – advantage
Comfortable coding in any high‑level programming language (Java, Go, Python) – advantage
BSc degree in computer science / engineering – advantage
Experience in SaaS B2B software companies – advantage
Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Compensation and Rewards
The on‑target earnings range for this role is $160,000 – $200,000.
Our total compensation package includes comprehensive benefits for healthcare, dental, and mental health, a 401(k) plan and match, paid sick time and paid time off.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Software Development
Coralogix is an equal‑opportunity employer and encourages applicants from all backgrounds to apply.
#J-18808-Ljbffr