San Francisco SPCA
Client Experience Specialist - Community Medicine
San Francisco SPCA, San Francisco, California, United States, 94199
Client Experience Specialist - Community Medicine
Join our team at San Francisco SPCA! As a Client Experience Specialist in the Community Medicine department, you will be the first point of contact for clients seeking veterinary care through our Spay/Neuter Clinic, Mobile Vaccine Clinic, Community Veterinary Clinic, and Community Cats Program. Job Type
Full‑time What You’ll Do
Be the face of compassionate care: greet clients with warmth and professionalism, in person, over the phone, or online. Create a welcoming space: ensure each clinic and community program environment is positive and respectful for pets and people. Support our mission: provide accessible care to underserved communities, helping prevent disease, reduce animal abandonment, and promote wellness for all animals. Collaborate with a dedicated team: work alongside community leaders, veterinary professionals, volunteers, and colleagues to offer high‑quality services. Help spread the word: engage with clients through outreach, ensuring they are aware of the services we offer and providing follow‑up communication and education. Work with integrity: uphold our commitment to ethical practices, providing care and service without judgment while maintaining confidentiality and professionalism. Requirements
Deep commitment to the well‑being of both animals and people, believing in the power of accessible care to change lives. Strong desire to work in a community‑focused role, building lasting relationships with clients and fostering trust with every interaction. Ability to handle sensitive situations with compassion, particularly when communicating financial aspects of care or navigating challenging circumstances. Enjoys a fast‑paced, dynamic environment and can manage a variety of tasks efficiently—from client registration to outreach and clinic support. Excellent communication skills and a friendly, welcoming personality. Available to work regularly on weekends and other shifts as needed to support the community’s needs. Additional Qualifications
High School Diploma or GED required. At least 2 years of relevant experience or 2 years of college education preferred. Veterinary clinic or animal care experience a plus. Fluency in Spanish, Mandarin, or Cantonese is a bonus. Ability to lift up to 50 pounds and work in a shelter/animal hospital environment. Compensation
Starting hourly wage depends on experience: $25 – $30 per hour. Equal Opportunity Employer
The SF SPCA is an Equal Opportunity Employer and conducts background checks and drug screenings, as applicable. Why Join Us?
At the San Francisco SPCA, you’ll be part of a team that truly values each person’s unique contributions. We offer a collaborative, supportive environment where your work makes a direct impact on both the animals and the people we serve. In addition to competitive compensation, we offer a comprehensive benefits package, including paid time off, health insurance, retirement plans, and more.
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Join our team at San Francisco SPCA! As a Client Experience Specialist in the Community Medicine department, you will be the first point of contact for clients seeking veterinary care through our Spay/Neuter Clinic, Mobile Vaccine Clinic, Community Veterinary Clinic, and Community Cats Program. Job Type
Full‑time What You’ll Do
Be the face of compassionate care: greet clients with warmth and professionalism, in person, over the phone, or online. Create a welcoming space: ensure each clinic and community program environment is positive and respectful for pets and people. Support our mission: provide accessible care to underserved communities, helping prevent disease, reduce animal abandonment, and promote wellness for all animals. Collaborate with a dedicated team: work alongside community leaders, veterinary professionals, volunteers, and colleagues to offer high‑quality services. Help spread the word: engage with clients through outreach, ensuring they are aware of the services we offer and providing follow‑up communication and education. Work with integrity: uphold our commitment to ethical practices, providing care and service without judgment while maintaining confidentiality and professionalism. Requirements
Deep commitment to the well‑being of both animals and people, believing in the power of accessible care to change lives. Strong desire to work in a community‑focused role, building lasting relationships with clients and fostering trust with every interaction. Ability to handle sensitive situations with compassion, particularly when communicating financial aspects of care or navigating challenging circumstances. Enjoys a fast‑paced, dynamic environment and can manage a variety of tasks efficiently—from client registration to outreach and clinic support. Excellent communication skills and a friendly, welcoming personality. Available to work regularly on weekends and other shifts as needed to support the community’s needs. Additional Qualifications
High School Diploma or GED required. At least 2 years of relevant experience or 2 years of college education preferred. Veterinary clinic or animal care experience a plus. Fluency in Spanish, Mandarin, or Cantonese is a bonus. Ability to lift up to 50 pounds and work in a shelter/animal hospital environment. Compensation
Starting hourly wage depends on experience: $25 – $30 per hour. Equal Opportunity Employer
The SF SPCA is an Equal Opportunity Employer and conducts background checks and drug screenings, as applicable. Why Join Us?
At the San Francisco SPCA, you’ll be part of a team that truly values each person’s unique contributions. We offer a collaborative, supportive environment where your work makes a direct impact on both the animals and the people we serve. In addition to competitive compensation, we offer a comprehensive benefits package, including paid time off, health insurance, retirement plans, and more.
#J-18808-Ljbffr