Johnstone Supply
This range is provided by Johnstone Supply. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range 19.00/hr - 21.00/hr
Position Summary The Office Support Associate will be responsible for providing support to ensure efficient operation of the branch. They will support branch managers and employees through a variety of tasks related to organization and communication. The most common mode of communication with customers and vendors is via phone and email, ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner. Moreover, the Office Support Associate will maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.
Essential Job Functions
Answers and directs all incoming phone calls. Maintains voicemail box, company telephone lists and distributes incoming faxes and mail to personnel.
Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner.
Manage all office work such as data entry and copying and maintain an organized and relevant filing system.
Forward invoices to accounts receivable as directed.
Maintains records and files for related customer and vendor information.
Collaborates with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
Assists in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
Maintain inventory of office supplies and place orders as required.
Supports customer coffee area by replenishing stock and making coffee as necessary.
Performs any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.
Qualifications
Requires a High School Diploma or related equivalence certificate and one year of office support experience.
Strong organizational and project management skills.
Proficiency in Microsoft Office required with aptitude to learn new computer applications.
Experience with Eclipse is a plus.
Polished and professional demeanor in person, online and via phone.
Detail orientated, proactive, and driven to execute high quality work on time.
Ability to multi-task and work on various projects simultaneously keeping them on track and providing clear status updates.
Excellent oral and written communication skills. Bilingual is a plus.
Benefits At Johnstone Supply, we recognize that our employees’ growth, well‑being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well‑being, including:
Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long‑term disability
Voluntary short‑term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
100 wellness reward for completing annual health check‑up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to 5,250 per year
Employee referral bonus program – earn up to 4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Employees are paid weekly, with payday occurring every Friday
The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience.
Schedule: Monday to Friday, 7:00 A.M. to 4:00 P.M.; rotational Saturdays, 7:00 A.M. to 12:00 P.M.
Seniority level: Entry level
Employment type: Full‑time
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Base Pay Range 19.00/hr - 21.00/hr
Position Summary The Office Support Associate will be responsible for providing support to ensure efficient operation of the branch. They will support branch managers and employees through a variety of tasks related to organization and communication. The most common mode of communication with customers and vendors is via phone and email, ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner. Moreover, the Office Support Associate will maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.
Essential Job Functions
Answers and directs all incoming phone calls. Maintains voicemail box, company telephone lists and distributes incoming faxes and mail to personnel.
Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner.
Manage all office work such as data entry and copying and maintain an organized and relevant filing system.
Forward invoices to accounts receivable as directed.
Maintains records and files for related customer and vendor information.
Collaborates with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
Assists in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
Maintain inventory of office supplies and place orders as required.
Supports customer coffee area by replenishing stock and making coffee as necessary.
Performs any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.
Qualifications
Requires a High School Diploma or related equivalence certificate and one year of office support experience.
Strong organizational and project management skills.
Proficiency in Microsoft Office required with aptitude to learn new computer applications.
Experience with Eclipse is a plus.
Polished and professional demeanor in person, online and via phone.
Detail orientated, proactive, and driven to execute high quality work on time.
Ability to multi-task and work on various projects simultaneously keeping them on track and providing clear status updates.
Excellent oral and written communication skills. Bilingual is a plus.
Benefits At Johnstone Supply, we recognize that our employees’ growth, well‑being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well‑being, including:
Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long‑term disability
Voluntary short‑term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
100 wellness reward for completing annual health check‑up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to 5,250 per year
Employee referral bonus program – earn up to 4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Employees are paid weekly, with payday occurring every Friday
The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience.
Schedule: Monday to Friday, 7:00 A.M. to 4:00 P.M.; rotational Saturdays, 7:00 A.M. to 12:00 P.M.
Seniority level: Entry level
Employment type: Full‑time
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