ConfigUSA
Required Skills & Qualifications:
5 years in a client-facing IT support role, with at least 2 years supporting executives or VIPs
Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms
Strong knowledge & experience in Windows Autopilot; Apple Business Manager Intune / JAMF Pro maybe basics of EntraID for troubleshooting
Exceptional troubleshooting and problem-solving abilities under pressure
Highly professional demeanor, strong emotional intelligence, and excellent communication skills
Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms
Ability to handle sensitive information with discretion
Preferred Qualifications:
Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside)
Experience supporting international executives across time zones
ITIL Foundation certification or equivalent experience
Executive support in a hybrid or global environment
Work Conditions:
Onsite presence required in executive locations and for high-profile events
Flexibility for occasional travel and on-call support during critical events or outages
#J-18808-Ljbffr
5 years in a client-facing IT support role, with at least 2 years supporting executives or VIPs
Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms
Strong knowledge & experience in Windows Autopilot; Apple Business Manager Intune / JAMF Pro maybe basics of EntraID for troubleshooting
Exceptional troubleshooting and problem-solving abilities under pressure
Highly professional demeanor, strong emotional intelligence, and excellent communication skills
Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms
Ability to handle sensitive information with discretion
Preferred Qualifications:
Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside)
Experience supporting international executives across time zones
ITIL Foundation certification or equivalent experience
Executive support in a hybrid or global environment
Work Conditions:
Onsite presence required in executive locations and for high-profile events
Flexibility for occasional travel and on-call support during critical events or outages
#J-18808-Ljbffr