Crescent Hotels & Resorts
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Job Overview
We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Supervisor. Responsibilities
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guests’ special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications
Effective communication in English with internal and external customers, including high levels of patience, tact and diplomacy to defuse anger and resolve conflicts. Self‑starting personality with an even disposition. Professional appearance and manner at all times. Excellent customer service skills. Team player who is willing to pitch in and help co‑workers. Basic mathematical skills and proficiency with a calculator to prepare moderately complex calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Experience accessing and accurately inputting information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk and observe and detect signs of emergency situations. Compensation
$26.00 per hour. Benefits
You will enjoy Hotel Room Discounts at Marriott Branded properties worldwide and at our Crescent managed properties in North America for you & your family members. About Us
Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Supervisor. Responsibilities
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guests’ special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications
Effective communication in English with internal and external customers, including high levels of patience, tact and diplomacy to defuse anger and resolve conflicts. Self‑starting personality with an even disposition. Professional appearance and manner at all times. Excellent customer service skills. Team player who is willing to pitch in and help co‑workers. Basic mathematical skills and proficiency with a calculator to prepare moderately complex calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Experience accessing and accurately inputting information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk and observe and detect signs of emergency situations. Compensation
$26.00 per hour. Benefits
You will enjoy Hotel Room Discounts at Marriott Branded properties worldwide and at our Crescent managed properties in North America for you & your family members. About Us
Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr