DermCare Management
Patient Service Representative (BSI-San Francisco)
DermCare Management, San Francisco, California, United States, 94199
Patient Service Representative
The Patient Service Representative is primarily responsible for supporting our clinics’ daily operations by providing excellent customer service, administrative support, and fulfilling general clerical office duties. They contribute to the overall positive work environment of the office by treating peers, managers, providers, and patients with fairness, professionalism, and courtesy. This role ensures adherence to all HIPAA, OSHA, federal, and state guidelines specific to patient care and privacy. Essential Functions
Greet patients & caregivers, providing welcoming and professional customer service. Schedule & reschedule patient appointments as needed. Chart preparation for the following business day. Verify eligibility & benefits:
List co‑pay, deductible, coinsurance on fee ticket. Obtain prior authorizations or referrals as required for patient visits. Notify patients at check‑in if they will have to pay a deductible or co‑insurance at checkout.
Collect all monies due at time of service and post payments collected from patient copays & balances. Maintain public spaces such as waiting rooms to ensure they are clean, comfortable and organized. Competently navigate and use all computer applications, including practice management systems, EMRs, internet‑based applications, and standard office applications. Assist patients at check‑in, including, but not limited to:
Confirming/entering patient demographics into the practice management system. Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards. Document and call no‑shows.
Assist patients at check‑out, including but not limited to:
Collecting & posting payments from deductibles, elective procedures & cosmetic treatments. Assisting with product sales. Scheduling follow‑up appointments as directed by the providers/clinical staff. Document and call no‑shows as needed. Scan completed fee ticket into patients’ chart at end of visit.
End‑of‑day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy. Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with the call center. Process and submit medical records requests in accordance with HIPAA guidelines. Distribute faxes as received to appropriate parties. Relay updates and information between patients, staff members and providers as needed to maintain smooth patient flow and serve patient needs timely. Other duties as assigned by management from time to time. Qualifications & Skills
Healthcare experience preferred. Minimum high school diploma or equivalent. Minimum 1‑year prior customer service experience. Proper demeanor for a dermatology office. Prior experience in dermatology office setting a +. Bilingual - Spanish speaking a + (not required). Detail and outcome oriented. Able to handle a multitude of tasks in a sometimes, ever‑changing environment. Effective at listening, understanding, clarifying and responding to questions/concerns raised by patients. Benefits
Health Insurance Dental Insurance Vision Insurance Paid time off Retirement plan Health Savings Account Wage Range - $23.00/hr to $28.00/hr DOE Seniority Level
Entry level Employment Type
Full‑time Job Function
Health Care Provider Industries
Hospitals and Health Care
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The Patient Service Representative is primarily responsible for supporting our clinics’ daily operations by providing excellent customer service, administrative support, and fulfilling general clerical office duties. They contribute to the overall positive work environment of the office by treating peers, managers, providers, and patients with fairness, professionalism, and courtesy. This role ensures adherence to all HIPAA, OSHA, federal, and state guidelines specific to patient care and privacy. Essential Functions
Greet patients & caregivers, providing welcoming and professional customer service. Schedule & reschedule patient appointments as needed. Chart preparation for the following business day. Verify eligibility & benefits:
List co‑pay, deductible, coinsurance on fee ticket. Obtain prior authorizations or referrals as required for patient visits. Notify patients at check‑in if they will have to pay a deductible or co‑insurance at checkout.
Collect all monies due at time of service and post payments collected from patient copays & balances. Maintain public spaces such as waiting rooms to ensure they are clean, comfortable and organized. Competently navigate and use all computer applications, including practice management systems, EMRs, internet‑based applications, and standard office applications. Assist patients at check‑in, including, but not limited to:
Confirming/entering patient demographics into the practice management system. Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards. Document and call no‑shows.
Assist patients at check‑out, including but not limited to:
Collecting & posting payments from deductibles, elective procedures & cosmetic treatments. Assisting with product sales. Scheduling follow‑up appointments as directed by the providers/clinical staff. Document and call no‑shows as needed. Scan completed fee ticket into patients’ chart at end of visit.
End‑of‑day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy. Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with the call center. Process and submit medical records requests in accordance with HIPAA guidelines. Distribute faxes as received to appropriate parties. Relay updates and information between patients, staff members and providers as needed to maintain smooth patient flow and serve patient needs timely. Other duties as assigned by management from time to time. Qualifications & Skills
Healthcare experience preferred. Minimum high school diploma or equivalent. Minimum 1‑year prior customer service experience. Proper demeanor for a dermatology office. Prior experience in dermatology office setting a +. Bilingual - Spanish speaking a + (not required). Detail and outcome oriented. Able to handle a multitude of tasks in a sometimes, ever‑changing environment. Effective at listening, understanding, clarifying and responding to questions/concerns raised by patients. Benefits
Health Insurance Dental Insurance Vision Insurance Paid time off Retirement plan Health Savings Account Wage Range - $23.00/hr to $28.00/hr DOE Seniority Level
Entry level Employment Type
Full‑time Job Function
Health Care Provider Industries
Hospitals and Health Care
#J-18808-Ljbffr