New York Sports Club
New York Sports Club and its family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym, focusing on providing members with fitness results, positive change, and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness” – we model and promote this mission, values, and guiding principles with pride and integrity.
Roles and Responsibilities
Partner with the General Manager to ensure the efficient and effective operation of the club, driving net revenue growth through membership gains, increased average dues, and ancillary revenue.
Support daily profit and loss management, and execute consistent management workflows.
Assist in employee development, including hiring, onboarding, coaching, and performance evaluation.
Lead by example, modeling company mission and values and fostering a results‑driven culture.
Performance Management
Hold yourself and the team to high operational standards.
Provide coaching and constructive feedback to drive profitability.
Conduct employee performance assessments and facilitate growth.
Handle discipline in line with company policy.
Build rapport with staff using situational leadership.
Sales Analysis & Results
Support the GM in meeting revenue objectives, including EBITDA and net member gain.
Analyze sales data weekly and project future performance.
Identify and execute business opportunities and innovative sales strategies.
Scout market trends and collaborate on sales improvement initiatives.
Employee Recruitment & Development
Oversee recruitment, training, and development of club personnel.
Onboard new employees with clear expectations and immersion plans.
Create an environment that encourages questions and continuous learning.
Implement training, strategy, and policy changes to enhance productivity.
Set clear SMART goals for the team and self.
Support hiring processes using UKG Ready and other resources.
Leadership
Continuously promote NYSC mission and values.
Set performance expectations and accountability for key drivers.
Lead with service‑based leadership principles.
Maintain a hands‑on presence on the floor.
Inspire cooperation and influence behavior with business acumen.
Club Operations
Ensure daily completion of Member Experience Walkthroughs and Figure 8s.
Adhere to all NYSC policies, procedures, and codes.
Schedule and lead team meetings, events, and goal reviews.
Inspect facilities for safety, security, and compliance.
Resolve incidents and support the GM in cost control and revenue growth.
Drive membership sales to exceed targets.
Maintain loss‑prevention awareness and clean club environment.
Execute basic system transactions for member enrollment and retention.
Supervise schedules and operations in the GM’s absence.
Customer Service
Foster a culture of exceptional customer experience.
Empower staff to deliver outstanding service.
Communication
Maintain open, effective communication with all stakeholders.
Disseminate information through email, phone, and social media.
Product Knowledge
Stay informed on market, competition, and sales techniques.
Maintain a personal passion for fitness and wellness.
Act as a brand ambassador and uphold brand consistency.
Problem Solving
Collaborate with the GM to resolve service, efficiency, and productivity issues.
Address customer complaints with timely, service‑focused solutions.
Identify and eliminate barriers to performance.
Manage conflict, escalating or de‑escalating as needed for win‑win outcomes.
Required Skills & Abilities
Business acumen: supervision, leadership, analysis, decision‑making, problem solving.
Customer service urgency and negotiation skills.
Superior managerial, communication, and interpersonal skills (English).
Highly organized, detail‑oriented, and proactive follow‑up.
Independent work, prioritization, and multitasking under urgency.
Strategic implementation with sound business judgment.
Strong math skills for data and P&L analysis.
Deep understanding of NYSC products, services, and local competition.
Education & Experience
2–3 years of management/supervisory experience in fitness, hospitality, or retail.
Experience in P&L management, revenue generation, staffing, onboarding, and development.
Bachelor’s degree in business, sales, marketing, finance, or related field preferred.
Experience led outreach and referral activities.
A history of teamwork and professional customer issue resolution.
Child & Adult AED/CPR certification.
Proficiency in CRM, LMS, UKG Ready and Microsoft Office is a plus.
Physical Requirements
Extended periods at a computer desk.
Lift up to 20 lb, walk club areas, climb applicable stairs, bend, and lift equipment.
Work may change as business needs evolve.
Scheduling Requirements
Work the last day of each month; no vacation time in January.
Flexible to work days, nights, holidays, and weekends.
Maintain rotating schedule with opening/closing shifts, weekdays and weekends.
Job Details
Seniority Level:
Mid‑Senior
Employment Type:
Full‑time
Job Function:
Management & Manufacturing
Industries:
Wellness and Fitness Services
EEO Statement:
New York Sports Club is an Equal Opportunity Employer. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Roles and Responsibilities
Partner with the General Manager to ensure the efficient and effective operation of the club, driving net revenue growth through membership gains, increased average dues, and ancillary revenue.
Support daily profit and loss management, and execute consistent management workflows.
Assist in employee development, including hiring, onboarding, coaching, and performance evaluation.
Lead by example, modeling company mission and values and fostering a results‑driven culture.
Performance Management
Hold yourself and the team to high operational standards.
Provide coaching and constructive feedback to drive profitability.
Conduct employee performance assessments and facilitate growth.
Handle discipline in line with company policy.
Build rapport with staff using situational leadership.
Sales Analysis & Results
Support the GM in meeting revenue objectives, including EBITDA and net member gain.
Analyze sales data weekly and project future performance.
Identify and execute business opportunities and innovative sales strategies.
Scout market trends and collaborate on sales improvement initiatives.
Employee Recruitment & Development
Oversee recruitment, training, and development of club personnel.
Onboard new employees with clear expectations and immersion plans.
Create an environment that encourages questions and continuous learning.
Implement training, strategy, and policy changes to enhance productivity.
Set clear SMART goals for the team and self.
Support hiring processes using UKG Ready and other resources.
Leadership
Continuously promote NYSC mission and values.
Set performance expectations and accountability for key drivers.
Lead with service‑based leadership principles.
Maintain a hands‑on presence on the floor.
Inspire cooperation and influence behavior with business acumen.
Club Operations
Ensure daily completion of Member Experience Walkthroughs and Figure 8s.
Adhere to all NYSC policies, procedures, and codes.
Schedule and lead team meetings, events, and goal reviews.
Inspect facilities for safety, security, and compliance.
Resolve incidents and support the GM in cost control and revenue growth.
Drive membership sales to exceed targets.
Maintain loss‑prevention awareness and clean club environment.
Execute basic system transactions for member enrollment and retention.
Supervise schedules and operations in the GM’s absence.
Customer Service
Foster a culture of exceptional customer experience.
Empower staff to deliver outstanding service.
Communication
Maintain open, effective communication with all stakeholders.
Disseminate information through email, phone, and social media.
Product Knowledge
Stay informed on market, competition, and sales techniques.
Maintain a personal passion for fitness and wellness.
Act as a brand ambassador and uphold brand consistency.
Problem Solving
Collaborate with the GM to resolve service, efficiency, and productivity issues.
Address customer complaints with timely, service‑focused solutions.
Identify and eliminate barriers to performance.
Manage conflict, escalating or de‑escalating as needed for win‑win outcomes.
Required Skills & Abilities
Business acumen: supervision, leadership, analysis, decision‑making, problem solving.
Customer service urgency and negotiation skills.
Superior managerial, communication, and interpersonal skills (English).
Highly organized, detail‑oriented, and proactive follow‑up.
Independent work, prioritization, and multitasking under urgency.
Strategic implementation with sound business judgment.
Strong math skills for data and P&L analysis.
Deep understanding of NYSC products, services, and local competition.
Education & Experience
2–3 years of management/supervisory experience in fitness, hospitality, or retail.
Experience in P&L management, revenue generation, staffing, onboarding, and development.
Bachelor’s degree in business, sales, marketing, finance, or related field preferred.
Experience led outreach and referral activities.
A history of teamwork and professional customer issue resolution.
Child & Adult AED/CPR certification.
Proficiency in CRM, LMS, UKG Ready and Microsoft Office is a plus.
Physical Requirements
Extended periods at a computer desk.
Lift up to 20 lb, walk club areas, climb applicable stairs, bend, and lift equipment.
Work may change as business needs evolve.
Scheduling Requirements
Work the last day of each month; no vacation time in January.
Flexible to work days, nights, holidays, and weekends.
Maintain rotating schedule with opening/closing shifts, weekdays and weekends.
Job Details
Seniority Level:
Mid‑Senior
Employment Type:
Full‑time
Job Function:
Management & Manufacturing
Industries:
Wellness and Fitness Services
EEO Statement:
New York Sports Club is an Equal Opportunity Employer. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr