UCSF Health
Cancer Center Team Lead
UCSF Health Job Summary
Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team performance efforts and continuously improves protocols, workflows and infrastructure, and assists with launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager on special projects that contribute to the improvement of department operations, the patient experience, and staff and provider engagement. Excellent analytical skills, collaboration with administrative and physician stakeholders and implementation of customer service standards are essential in this job. Provides support to 20 practice coordinators: providing daily coordination and training for cancer center services. The team lead of the UCSF Cancer Center supports the department’s onboarding, training, coaching, and educational programs and efforts to enhance Practice Coordinator knowledge and development. The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center. Works with service line steering committees, practice managers and supervisors, as appropriate, in establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager and practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and make suggestions for improving workflow. The Team Lead is administratively responsible for providing efficient, personalized services to customers who include external referring physicians, physician offices and patients. The team lead must effectively communicate with a diverse population of referring providers, patients, practice representatives and referring entities. Department Description
The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News & World Report. Required Qualifications
Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area. Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations. Excellent communication skills, including active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations. Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers. Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. Thorough knowledge of data management and documentation methods used in ambulatory care clinics. 3 years of experience in related field. Bachelor's degree in related area and/or equivalent experience or training. Preferred Qualifications
None. About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries: Higher Education Job Code and Payroll Title
004478 AMBUL CARE ADMSTN CRD 3 CX Job Category
Administrative Support Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class
Career Location
San Francisco, CA Campus
Mission Bay (SF) Work Style
Fully On-Site Shift
Days Shift Length
8 Hours Additional Shift Details
Monday - Friday
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UCSF Health Job Summary
Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team performance efforts and continuously improves protocols, workflows and infrastructure, and assists with launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager on special projects that contribute to the improvement of department operations, the patient experience, and staff and provider engagement. Excellent analytical skills, collaboration with administrative and physician stakeholders and implementation of customer service standards are essential in this job. Provides support to 20 practice coordinators: providing daily coordination and training for cancer center services. The team lead of the UCSF Cancer Center supports the department’s onboarding, training, coaching, and educational programs and efforts to enhance Practice Coordinator knowledge and development. The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center. Works with service line steering committees, practice managers and supervisors, as appropriate, in establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager and practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and make suggestions for improving workflow. The Team Lead is administratively responsible for providing efficient, personalized services to customers who include external referring physicians, physician offices and patients. The team lead must effectively communicate with a diverse population of referring providers, patients, practice representatives and referring entities. Department Description
The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News & World Report. Required Qualifications
Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area. Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations. Excellent communication skills, including active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations. Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers. Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. Thorough knowledge of data management and documentation methods used in ambulatory care clinics. 3 years of experience in related field. Bachelor's degree in related area and/or equivalent experience or training. Preferred Qualifications
None. About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries: Higher Education Job Code and Payroll Title
004478 AMBUL CARE ADMSTN CRD 3 CX Job Category
Administrative Support Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class
Career Location
San Francisco, CA Campus
Mission Bay (SF) Work Style
Fully On-Site Shift
Days Shift Length
8 Hours Additional Shift Details
Monday - Friday
#J-18808-Ljbffr