Inside Higher Ed
Case Manager (4564C), Student Support and Belonging - 82777
Inside Higher Ed, Berkeley, California, United States, 94709
Case Manager (4564C), Student Support and Belonging - 82777
2 days ago Be among the first 25 applicants
About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan. At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full‑time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
Departmental Overview The Center for Support and Intervention is housed within the Office of the Dean of Students, providing substance use recovery support services, violence prevention education, and support for students in distress.
Position Summary Working under the supervision of the Associate Director of the Center for Support and Intervention, this position coordinates the campus' response to students experiencing varying degrees of distress. The incumbent fields calls, emails and referrals regarding distressed students; responds to student of concern cases. The position is non‑counseling and non‑therapeutic.
Application Review Date The first review date for this job is: 12/16/2025.
Responsibilities
Provide case management and organization for student crisis cases and serve as a strategist with students experiencing distress.
Develop and maintain complex or sensitive relationships with external organizations critical to program success.
Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who seem to be experiencing distress.
Serve as a resource using high competency knowledge to understand and assist students in navigating administrative processes such as Student Conduct and Title IX investigations.
Manage, track, and maintain student records in Symplicity Advocate Care Module, review student record data, research best practices and national trends in case management and identify areas of growth and learning opportunities.
Design, develop, and deliver specialized trainings to the campus community regarding students of concern and the Center for Support & Intervention, and coordinate with various campus offices to ensure coherent integration and education of campus and community resources for individual students who have challenges with academic, mental and psychological health, conduct, financial, and social issues.
Keep abreast of federal, state, and UC Office of the President policy/procedural changes that will affect the scope or practice of case management, participate in departmental and campus committees, programs, and projects as assigned.
Required Qualifications
Advanced knowledge of advising and counseling techniques.
Advanced knowledge of and/or can quickly learn common University-specific computer application programs.
Knowledge of and/or can quickly learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Advanced knowledge of Student Affairs/Student Life specialization.
Skills in judgment and decision‑making, problem solving, identifying measures of system performance and the actions to improve performance.
Advanced abilities in project management, problem identification and reasoning skills.
Advanced ability to develop original ideas to solve problems.
Bachelor's degree in related area and/or equivalent experience/training.
Preferred Qualifications
Master's degree in related area and/or equivalent experience/training.
Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. The budgeted annual salary range that the University reasonably expects to pay for this position is $88,000.00 - $93,100.00. This is an exempt monthly‑paid position.
How To Apply To apply, please submit your resume and cover letter.
Other Information
This position will be governed by the terms and conditions in the agreement for the Student Services Advising Professionals, represented by the UAW.
This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
This position is eligible for up to 40% hybrid work. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=82777&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant
#J-18808-Ljbffr
About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan. At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full‑time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
Departmental Overview The Center for Support and Intervention is housed within the Office of the Dean of Students, providing substance use recovery support services, violence prevention education, and support for students in distress.
Position Summary Working under the supervision of the Associate Director of the Center for Support and Intervention, this position coordinates the campus' response to students experiencing varying degrees of distress. The incumbent fields calls, emails and referrals regarding distressed students; responds to student of concern cases. The position is non‑counseling and non‑therapeutic.
Application Review Date The first review date for this job is: 12/16/2025.
Responsibilities
Provide case management and organization for student crisis cases and serve as a strategist with students experiencing distress.
Develop and maintain complex or sensitive relationships with external organizations critical to program success.
Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who seem to be experiencing distress.
Serve as a resource using high competency knowledge to understand and assist students in navigating administrative processes such as Student Conduct and Title IX investigations.
Manage, track, and maintain student records in Symplicity Advocate Care Module, review student record data, research best practices and national trends in case management and identify areas of growth and learning opportunities.
Design, develop, and deliver specialized trainings to the campus community regarding students of concern and the Center for Support & Intervention, and coordinate with various campus offices to ensure coherent integration and education of campus and community resources for individual students who have challenges with academic, mental and psychological health, conduct, financial, and social issues.
Keep abreast of federal, state, and UC Office of the President policy/procedural changes that will affect the scope or practice of case management, participate in departmental and campus committees, programs, and projects as assigned.
Required Qualifications
Advanced knowledge of advising and counseling techniques.
Advanced knowledge of and/or can quickly learn common University-specific computer application programs.
Knowledge of and/or can quickly learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Advanced knowledge of Student Affairs/Student Life specialization.
Skills in judgment and decision‑making, problem solving, identifying measures of system performance and the actions to improve performance.
Advanced abilities in project management, problem identification and reasoning skills.
Advanced ability to develop original ideas to solve problems.
Bachelor's degree in related area and/or equivalent experience/training.
Preferred Qualifications
Master's degree in related area and/or equivalent experience/training.
Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. The budgeted annual salary range that the University reasonably expects to pay for this position is $88,000.00 - $93,100.00. This is an exempt monthly‑paid position.
How To Apply To apply, please submit your resume and cover letter.
Other Information
This position will be governed by the terms and conditions in the agreement for the Student Services Advising Professionals, represented by the UAW.
This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
This position is eligible for up to 40% hybrid work. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=82777&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant
#J-18808-Ljbffr