Scale AI
Scale AI is seeking a highly capable IT Support Engineer to join our Public Sector IT team and deliver exceptional technical support across a secure, fast‑paced environment. In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security‑first mindset. You’ll support day‑to‑day operations, assist with onboarding offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work. As part of a small, high‑impact team, you’ll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure. If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high‑quality support, we’d love to have you on the team. The ideal candidate brings hands‑on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer‑service mindset and a commitment to operating in a secure, mission‑driven environment.
You will:
Onboard and offboard employees, which includes leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
Provide general IT support to all global Scale employees
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
Own IT asset management and ensure accurate and actionable records are kept of required equipment
Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
Create and update technology documentation for internal IT teams and for Scale employees
Must be willing to be in‑office 100% of the time
Ideally you'd have:
2+ years of corporate IT experience
Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
Familiarity with MDM Services preferably Jamf and Intune
Familiarity with Zoom Rooms and the Zoom admin console
Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
Experience with GCC High and FedRamp environments
Security and Compliance‑focused mindset
Nice to haves:
Experience with compliance frameworks such as IL6, Fedramp High, NIST
Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency
Familiarity with ITSM frameworks
Compensation and Benefits Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this full‑time position in the location of Washington DC is: $76,000 - $95,000 USD
Equal Employment Opportunity At Scale, we believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status.
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You will:
Onboard and offboard employees, which includes leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
Provide general IT support to all global Scale employees
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
Own IT asset management and ensure accurate and actionable records are kept of required equipment
Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
Create and update technology documentation for internal IT teams and for Scale employees
Must be willing to be in‑office 100% of the time
Ideally you'd have:
2+ years of corporate IT experience
Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
Familiarity with MDM Services preferably Jamf and Intune
Familiarity with Zoom Rooms and the Zoom admin console
Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
Experience with GCC High and FedRamp environments
Security and Compliance‑focused mindset
Nice to haves:
Experience with compliance frameworks such as IL6, Fedramp High, NIST
Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency
Familiarity with ITSM frameworks
Compensation and Benefits Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this full‑time position in the location of Washington DC is: $76,000 - $95,000 USD
Equal Employment Opportunity At Scale, we believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status.
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