Marriott Vacations Worldwide
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Guest Services Manager
role at
Marriott Vacations Worldwide .
Location:
Honolulu, HI
Salary range:
$65,000 - $70,000
Job Summary In conjunction with the Front Office Manager, responsible for the leadership, training, and daily supervision of the Front of House departments. Address guest complaints and inquiries; direct liaison with Housekeeping and Maintenance on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.
Experience
2‑year degree/diploma from an accredited college or university or equivalent additional experience.
3 or more years supervisory experience in Guest Services.
CPR/First Aid preferable.
Core Responsibilities
Manage day‑to‑day operations of the Front of House departments, including a daily review of room availability to maximize revenue and occupancy.
Schedule and plan work assignments for the department and supervise staff.
Ensure all Guest Service Ambassadors follow established guidelines including cash handling, key control, and any Sarbanes–Oxley guidelines set by operations at Team Headquarters.
Participate in revenue management calls with SMR colleagues and lead property tactics with GM/Hotel Manager support.
Audit all cash banks in the department on a weekly basis.
Prepare and conduct performance evaluations for each team member on an annual basis.
Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support.
Perform other duties as assigned.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Guest Services Manager
role at
Marriott Vacations Worldwide .
Location:
Honolulu, HI
Salary range:
$65,000 - $70,000
Job Summary In conjunction with the Front Office Manager, responsible for the leadership, training, and daily supervision of the Front of House departments. Address guest complaints and inquiries; direct liaison with Housekeeping and Maintenance on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.
Experience
2‑year degree/diploma from an accredited college or university or equivalent additional experience.
3 or more years supervisory experience in Guest Services.
CPR/First Aid preferable.
Core Responsibilities
Manage day‑to‑day operations of the Front of House departments, including a daily review of room availability to maximize revenue and occupancy.
Schedule and plan work assignments for the department and supervise staff.
Ensure all Guest Service Ambassadors follow established guidelines including cash handling, key control, and any Sarbanes–Oxley guidelines set by operations at Team Headquarters.
Participate in revenue management calls with SMR colleagues and lead property tactics with GM/Hotel Manager support.
Audit all cash banks in the department on a weekly basis.
Prepare and conduct performance evaluations for each team member on an annual basis.
Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support.
Perform other duties as assigned.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
#J-18808-Ljbffr