COGENT Infotech
TIER II Onsite Deployment in Washington DC
COGENT Infotech, Washington, District of Columbia, us, 20022
About Us
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting‑edge solutions to global clients across both public and private sectors.
Summary The Client is seeking contractor support for providing Technical Service Support to staff. The designated contractors must be able to configure and troubleshoot Commercial Off the Shelf (COTS) Software PCs, Macs, mobile devices: smartphones, tablets, printers, and multifunction devices. Contractors must possess an intermediate to advanced level of knowledge working with various Windows, Mac, iOS, and Android operating systems, as well as foundational knowledge of physical, network, and application layers, and the TCP/IP protocol commands for resolving reported issues.
Job Title & Location Technical Service Support Tier II – Washington, DC (Onsite) – Contract: 6+ Months
Responsibilities
End‑user software/hardware troubleshooting
Mobile device ordering, configuration, and app installation
Peripheral support (printers, headphones, USB cameras)
Computer/laptop imaging and system configuration
Computer/laptop disconnect/reconnect support
Maintain a high degree of customer service for all support calls
Provide front‑line phone, live‑chat, and remote‑desktop support (may require on‑site visits)
Support application software installation and use
Assist in developing user documentation and installation procedures
Serve as the clearinghouse for posting alert notifications via voicemail, intranet, and e‑mail
Maintain the knowledge base for all supported software
Participate in projects and initiatives for House customers
Serve as a resource for solving user problems requiring an advanced level of technician support
Serve as the technical resource and solution provider for technology partners
Work closely with other groups to support current technology
Confer with senior engineering staff to resolve complex problems
Perform other official duties as assigned
Provide mobile device support, hardware/software installation, and configuration support
Migrate user data upon request
Create and image computers/laptops and configure workstations (profiles, printers, dual monitors)
Qualifications
Intermediate to advanced knowledge of Windows, Mac, iOS, and Android operating systems
Foundational knowledge of physical, network, and application layers
Proficiency with TCP/IP protocol commands
Minimum one year experience with Mac OS
Minimum one year experience supporting clients using remote access software
Experience with Cisco AnyConnect
Minimum one year experience supporting remote connectivity (VPN)
Experience with Remote SecureID console preferred
Minimum three years of Active Directory user and account administration
Minimum three years experience in an IT call‑center environment
Minimum three years experience with Microsoft Windows 10 and Office 365 applications
Minimum three years experience supporting mobile operating systems (iOS, Android)
Experience with Mobile Device Management Console (AirWatch, Apple Business Manager) preferred
Minimum three years experience supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online
Five years of experience using BMC Remedy Incident, Change, or Knowledge Management
Minimum one year experience supporting virtual conferencing solutions
Experience with MS Teams, WebEx, and Zoom applications preferred
Self‑motivated with the ability to work supervised and unsupervised as needed
Related IT certifications preferred but not required (list those that you may have)
Related college degree preferred but not required
ITIL qualification preferred but not required
MCP Office 365 certification preferred but not required
Must be able to lift up to 50 pounds of equipment
CompTIA certification preferred but not required
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting‑edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO‑certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal‑opportunity employer and does not discriminate based on any protected status under applicable law.
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Summary The Client is seeking contractor support for providing Technical Service Support to staff. The designated contractors must be able to configure and troubleshoot Commercial Off the Shelf (COTS) Software PCs, Macs, mobile devices: smartphones, tablets, printers, and multifunction devices. Contractors must possess an intermediate to advanced level of knowledge working with various Windows, Mac, iOS, and Android operating systems, as well as foundational knowledge of physical, network, and application layers, and the TCP/IP protocol commands for resolving reported issues.
Job Title & Location Technical Service Support Tier II – Washington, DC (Onsite) – Contract: 6+ Months
Responsibilities
End‑user software/hardware troubleshooting
Mobile device ordering, configuration, and app installation
Peripheral support (printers, headphones, USB cameras)
Computer/laptop imaging and system configuration
Computer/laptop disconnect/reconnect support
Maintain a high degree of customer service for all support calls
Provide front‑line phone, live‑chat, and remote‑desktop support (may require on‑site visits)
Support application software installation and use
Assist in developing user documentation and installation procedures
Serve as the clearinghouse for posting alert notifications via voicemail, intranet, and e‑mail
Maintain the knowledge base for all supported software
Participate in projects and initiatives for House customers
Serve as a resource for solving user problems requiring an advanced level of technician support
Serve as the technical resource and solution provider for technology partners
Work closely with other groups to support current technology
Confer with senior engineering staff to resolve complex problems
Perform other official duties as assigned
Provide mobile device support, hardware/software installation, and configuration support
Migrate user data upon request
Create and image computers/laptops and configure workstations (profiles, printers, dual monitors)
Qualifications
Intermediate to advanced knowledge of Windows, Mac, iOS, and Android operating systems
Foundational knowledge of physical, network, and application layers
Proficiency with TCP/IP protocol commands
Minimum one year experience with Mac OS
Minimum one year experience supporting clients using remote access software
Experience with Cisco AnyConnect
Minimum one year experience supporting remote connectivity (VPN)
Experience with Remote SecureID console preferred
Minimum three years of Active Directory user and account administration
Minimum three years experience in an IT call‑center environment
Minimum three years experience with Microsoft Windows 10 and Office 365 applications
Minimum three years experience supporting mobile operating systems (iOS, Android)
Experience with Mobile Device Management Console (AirWatch, Apple Business Manager) preferred
Minimum three years experience supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online
Five years of experience using BMC Remedy Incident, Change, or Knowledge Management
Minimum one year experience supporting virtual conferencing solutions
Experience with MS Teams, WebEx, and Zoom applications preferred
Self‑motivated with the ability to work supervised and unsupervised as needed
Related IT certifications preferred but not required (list those that you may have)
Related college degree preferred but not required
ITIL qualification preferred but not required
MCP Office 365 certification preferred but not required
Must be able to lift up to 50 pounds of equipment
CompTIA certification preferred but not required
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting‑edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO‑certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal‑opportunity employer and does not discriminate based on any protected status under applicable law.
#J-18808-Ljbffr