ServiceNow, Inc.
Senior Manager, Software Engineering Management - Backend (Persistence)
ServiceNow, Inc., San Diego, California, United States, 92189
About the Team
Platform persistence group provides storage API and logical data object model for higher layer applications. This logical data layer encapsulates the complexity of each storage system while providing a simple, powerful, scalable semantic context layer for customers and developers to build applications and for AI agents to integrate seamlessly.
Depending on the nature of the data, the storage systems include relational database, columnar store, hybrid database, graph databases, non‑relational database such as time series database, or message queue system. Our largest customers are always pushing the limits of data volume and scale of concurrent transactions. Performance, reliability and scalability are always at the core of our work.
Platform persistence has always been at the center of most impactful projects for the business, such as farm‑wide primary database migration from MariaDB to ServiceNow PostgreSQL‑based home‑grown database RaptorDB, with near‑zero downtime, query access layer for ServiceNow Knowledge Graph and ServiceNow Workflow Data Fabric, and Document Object Model for CSM Front Office.
As a Senior Manager in platform persistence, you will work with various business stakeholders and engineering leaders to drive strategic roadmaps. You will collaborate with other platform teams, application engineering teams, cloud services teams and support teams to deliver product end‑to‑end. Most importantly, you will build and expand a strong team to support business demands.
What you get to do in this role
Manage product development activities and oversee end‑to‑end engineering deliverables.
Manage a team of engineers, providing technical guidance, feedback, and career development.
Work with product management, design, support, quality, and other dev teams to create high‑quality solutions.
Manage daily activities of the end‑to‑end development team, ensuring engineering excellence, code quality, and delivery velocity.
Drive continuous improvement and innovation initiatives, including designing testing strategies and driving test automation to enhance reliability, performance, and scalability of products and services.
Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision‑making.
Manage departmental resources, staffing, mentoring, and maintain a best‑of‑class engineering and quality team.
Partner with cross‑functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.
To be successful in this role, you have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This includes using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s impact on engineering practices.
Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
5+ years of experience as a technical lead for technical teams.
Strong background in modern software engineering practices and technologies relevant to large‑scale enterprise products.
Advanced coding skills with fluency in one or more relevant programming languages (Java, Shell, JavaScript, or similar).
Experience with open source tools, automation frameworks, and agile development environments.
Proven ability to design and implement effective testing strategies, including automation and performance testing.
Strong problem‑solving, analytical, and communication skills with the ability to mentor and grow high‑performing teams.
Experience managing cross‑functional teams with combined engineering and quality responsibilities.
Benefits For positions in this location, we offer a base pay of $178,000 – $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On‑Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time‑away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more
here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Depending on the nature of the data, the storage systems include relational database, columnar store, hybrid database, graph databases, non‑relational database such as time series database, or message queue system. Our largest customers are always pushing the limits of data volume and scale of concurrent transactions. Performance, reliability and scalability are always at the core of our work.
Platform persistence has always been at the center of most impactful projects for the business, such as farm‑wide primary database migration from MariaDB to ServiceNow PostgreSQL‑based home‑grown database RaptorDB, with near‑zero downtime, query access layer for ServiceNow Knowledge Graph and ServiceNow Workflow Data Fabric, and Document Object Model for CSM Front Office.
As a Senior Manager in platform persistence, you will work with various business stakeholders and engineering leaders to drive strategic roadmaps. You will collaborate with other platform teams, application engineering teams, cloud services teams and support teams to deliver product end‑to‑end. Most importantly, you will build and expand a strong team to support business demands.
What you get to do in this role
Manage product development activities and oversee end‑to‑end engineering deliverables.
Manage a team of engineers, providing technical guidance, feedback, and career development.
Work with product management, design, support, quality, and other dev teams to create high‑quality solutions.
Manage daily activities of the end‑to‑end development team, ensuring engineering excellence, code quality, and delivery velocity.
Drive continuous improvement and innovation initiatives, including designing testing strategies and driving test automation to enhance reliability, performance, and scalability of products and services.
Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision‑making.
Manage departmental resources, staffing, mentoring, and maintain a best‑of‑class engineering and quality team.
Partner with cross‑functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.
To be successful in this role, you have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This includes using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s impact on engineering practices.
Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
5+ years of experience as a technical lead for technical teams.
Strong background in modern software engineering practices and technologies relevant to large‑scale enterprise products.
Advanced coding skills with fluency in one or more relevant programming languages (Java, Shell, JavaScript, or similar).
Experience with open source tools, automation frameworks, and agile development environments.
Proven ability to design and implement effective testing strategies, including automation and performance testing.
Strong problem‑solving, analytical, and communication skills with the ability to mentor and grow high‑performing teams.
Experience managing cross‑functional teams with combined engineering and quality responsibilities.
Benefits For positions in this location, we offer a base pay of $178,000 – $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On‑Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time‑away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more
here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr