Figma
Enterprise Support Specialist, Spanish Speaking
Figma, San Francisco, California, United States, 94199
Enterprise Support Specialist, Spanish Speaking
Join Figma as an Enterprise Support Specialist. Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
About the role As an Enterprise Specialist on the Product Support team, you’ll partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team crafts what exceptional support looks like for Figma's top customers and delivers the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Sales, Product, and Engineering.
What you’ll do at Figma
Develop expertise of Figma’s products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large‑scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data‑backed cases for new feature development and process automation
Act as designated point of contact for high‑risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale
We’d love to hear from you if you have
3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end‑user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross‑functional alignment, prioritization, and timely resolutions
While not required, it’s an added plus if you also have
Experience troubleshooting SAML/SSO and SCIM configurations for large‑scale organizations
Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)
Company culture At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure Hourly Base Pay Range (SF/NY Hub): $43.80—$63.90 USD
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80 % and 100 % of the range.
EEO statement Figma is an equal‑opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
Applicants requiring accommodations should reach out to accommodations-ext@figma.com. We work to ensure individuals with disabilities receive reasonable accommodations throughout the application and interview process.
All candidates are required to keep their cameras on during video interviews and, if hired, will be required to attend in‑person onboarding.
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About the role As an Enterprise Specialist on the Product Support team, you’ll partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team crafts what exceptional support looks like for Figma's top customers and delivers the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Sales, Product, and Engineering.
What you’ll do at Figma
Develop expertise of Figma’s products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large‑scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data‑backed cases for new feature development and process automation
Act as designated point of contact for high‑risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale
We’d love to hear from you if you have
3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end‑user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross‑functional alignment, prioritization, and timely resolutions
While not required, it’s an added plus if you also have
Experience troubleshooting SAML/SSO and SCIM configurations for large‑scale organizations
Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)
Company culture At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure Hourly Base Pay Range (SF/NY Hub): $43.80—$63.90 USD
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80 % and 100 % of the range.
EEO statement Figma is an equal‑opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
Applicants requiring accommodations should reach out to accommodations-ext@figma.com. We work to ensure individuals with disabilities receive reasonable accommodations throughout the application and interview process.
All candidates are required to keep their cameras on during video interviews and, if hired, will be required to attend in‑person onboarding.
#J-18808-Ljbffr