Friendwell Group of Companies
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DIRECTOR OF FRONT OFFICE
role at
Friendwell Group of Companies
We are seeking a full‑service hotel experienced Director of Front Office with strong abilities to lead, motivate, empower, develop a team and assist staff in performing their duties to the best of their abilities.
He/she can foster a positive and collaborative work environment and coach staff as needed.
Roles and Responsibilities
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests; check accommodation and ensure any special requests are carried out accordingly, greet guests upon arrival and escort them to accommodations if appropriate.
Manage and monitor activities of all employees in the Front Office department, ensuring adherence to brand standards of excellence and hotel/management policies & procedures.
Train, develop, coach and counsel staff where needed.
Act as manager on duty for the hotel, dealing with complaints, problem‑solving, disturbances, special requests and any other issues that may arise.
Conduct routine inspections of the front office and public areas to ensure appearance reflects highly on the hotel, brand, and company; correct and/or report any deficiencies.
Supervise upsell programme at the Front Office and work as part of the Yield Management team to maximise revenue for the hotel.
Work closely with other departments – Housekeeping, Engineering, Sales – to improve guest services and foster cross‑departmental communication.
Undertake full responsibility for scheduling and payroll of the department, manage labour costs and expenses within budget.
Hold monthly department meetings to keep staff informed of all activities in the hotel, reinforce brand standards and promote a strong team atmosphere and culture.
Undertake full responsibility for managing operating expenses and purchasing for the department.
Always maintain a professional and high‑quality service‑oriented environment.
Prerequisites To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications Education: High School diploma, general education degree or international equivalent required. College degree preferred.
A minimum of four (4) consecutive years of previous Front Office Management experience in a full‑service hotel strongly preferred; union environment experience is a plus.
Experience with the OPERA operating system.
Requirements
May be required to work varying schedules, including holidays and weekends, to reflect the business needs of the hotel.
Must be able to speak, read, write and understand English.
Strong knowledge of computers and software – Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
Strong leadership and team management skills.
Excellent attention to detail and organisational skills.
Great communication and interpersonal abilities.
Ability to work in a fast‑paced environment.
Ability to work diverse shifts, weekends, and holidays, infusing a sense of excitement and variety into routine work.
Bilingual is a plus (French/Creole/Spanish).
We are a drug‑free workplace; pre‑employment criminal background check required. We participate in E‑Verify.
Friendwell Managed Hotels function twenty‑four hours a day, seven days a week, 365 days a year. All employees are required to project a friendly, welcoming, and positive attitude.
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DIRECTOR OF FRONT OFFICE
role at
Friendwell Group of Companies
We are seeking a full‑service hotel experienced Director of Front Office with strong abilities to lead, motivate, empower, develop a team and assist staff in performing their duties to the best of their abilities.
He/she can foster a positive and collaborative work environment and coach staff as needed.
Roles and Responsibilities
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests; check accommodation and ensure any special requests are carried out accordingly, greet guests upon arrival and escort them to accommodations if appropriate.
Manage and monitor activities of all employees in the Front Office department, ensuring adherence to brand standards of excellence and hotel/management policies & procedures.
Train, develop, coach and counsel staff where needed.
Act as manager on duty for the hotel, dealing with complaints, problem‑solving, disturbances, special requests and any other issues that may arise.
Conduct routine inspections of the front office and public areas to ensure appearance reflects highly on the hotel, brand, and company; correct and/or report any deficiencies.
Supervise upsell programme at the Front Office and work as part of the Yield Management team to maximise revenue for the hotel.
Work closely with other departments – Housekeeping, Engineering, Sales – to improve guest services and foster cross‑departmental communication.
Undertake full responsibility for scheduling and payroll of the department, manage labour costs and expenses within budget.
Hold monthly department meetings to keep staff informed of all activities in the hotel, reinforce brand standards and promote a strong team atmosphere and culture.
Undertake full responsibility for managing operating expenses and purchasing for the department.
Always maintain a professional and high‑quality service‑oriented environment.
Prerequisites To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications Education: High School diploma, general education degree or international equivalent required. College degree preferred.
A minimum of four (4) consecutive years of previous Front Office Management experience in a full‑service hotel strongly preferred; union environment experience is a plus.
Experience with the OPERA operating system.
Requirements
May be required to work varying schedules, including holidays and weekends, to reflect the business needs of the hotel.
Must be able to speak, read, write and understand English.
Strong knowledge of computers and software – Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
Strong leadership and team management skills.
Excellent attention to detail and organisational skills.
Great communication and interpersonal abilities.
Ability to work in a fast‑paced environment.
Ability to work diverse shifts, weekends, and holidays, infusing a sense of excitement and variety into routine work.
Bilingual is a plus (French/Creole/Spanish).
We are a drug‑free workplace; pre‑employment criminal background check required. We participate in E‑Verify.
Friendwell Managed Hotels function twenty‑four hours a day, seven days a week, 365 days a year. All employees are required to project a friendly, welcoming, and positive attitude.
#J-18808-Ljbffr