Amazon
Senior Product Manager - Technical, Alexa Connections
The vision for Alexa is to be the world’s best personal assistant. An assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Connections, we’re leveraging Generative AI to bring this assistant to life.
If you’re passionate about building magical experiences for customers while solving hard, complex technical problems, then this role is for you. You will operate at the intersection of large language models, real‑time communications, voice and graphical user interfaces, and mixed reality, to deliver state‑of‑the‑art features for end customers.
Key job responsibilities
Own and define the vision, strategy, and product roadmap; manage trade‑offs and dependencies with key stakeholders; and execute on deliverables.
Work closely with engineering, design, and science teams to develop an offering that delights customers.
Drive product launches, collaborating with business development, Alexa partner teams, public relations, executives in other companies, and other product management team members.
Monitor the business and refine the roadmap.
Build calling, texting, emailing, and sharing experiences where Alexa acts as an agent to get things done for customers.
Coordinate with engineering, science, design, business intelligence, operations, finance, and executive teams to bring features to market and grow business opportunities.
Analyze service and business metrics, write PRFAQs, BRDs, and naming documents, and iterate on product decisions with the Science and Engineering team.
A day in the life A business owner, customer‑facing representative, and point person for partner teams, you will spend the week working with customers, partners, and internal teams to learn problems, analyze metrics, and drive product decisions.
About the Team Our vision is to make Alexa the world’s most trusted connection assistant for getting things done and creating moments of joy. Our culture emphasizes trust, end‑to‑end customer journey completion, and joyful personalized experiences.
Basic Qualifications
5+ years of product or program management, product marketing, business development, or technology experience.
Bachelor’s degree.
Experience with feature delivery, roadmap strategy, end‑to‑end product delivery, and engineering discussions on technology decisions.
Experience managing technical products or online services, and advocating for diverse customers in executive prioritization.
Preferred Qualifications
Experience using analytical tools such as Tableau, QlikView, QuickSight.
Experience building and driving adoption of new tools.
Experience with communication‑related B2C products.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, adhering to standards of excellence, communicating effectively and respectfully, and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr
If you’re passionate about building magical experiences for customers while solving hard, complex technical problems, then this role is for you. You will operate at the intersection of large language models, real‑time communications, voice and graphical user interfaces, and mixed reality, to deliver state‑of‑the‑art features for end customers.
Key job responsibilities
Own and define the vision, strategy, and product roadmap; manage trade‑offs and dependencies with key stakeholders; and execute on deliverables.
Work closely with engineering, design, and science teams to develop an offering that delights customers.
Drive product launches, collaborating with business development, Alexa partner teams, public relations, executives in other companies, and other product management team members.
Monitor the business and refine the roadmap.
Build calling, texting, emailing, and sharing experiences where Alexa acts as an agent to get things done for customers.
Coordinate with engineering, science, design, business intelligence, operations, finance, and executive teams to bring features to market and grow business opportunities.
Analyze service and business metrics, write PRFAQs, BRDs, and naming documents, and iterate on product decisions with the Science and Engineering team.
A day in the life A business owner, customer‑facing representative, and point person for partner teams, you will spend the week working with customers, partners, and internal teams to learn problems, analyze metrics, and drive product decisions.
About the Team Our vision is to make Alexa the world’s most trusted connection assistant for getting things done and creating moments of joy. Our culture emphasizes trust, end‑to‑end customer journey completion, and joyful personalized experiences.
Basic Qualifications
5+ years of product or program management, product marketing, business development, or technology experience.
Bachelor’s degree.
Experience with feature delivery, roadmap strategy, end‑to‑end product delivery, and engineering discussions on technology decisions.
Experience managing technical products or online services, and advocating for diverse customers in executive prioritization.
Preferred Qualifications
Experience using analytical tools such as Tableau, QlikView, QuickSight.
Experience building and driving adoption of new tools.
Experience with communication‑related B2C products.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, adhering to standards of excellence, communicating effectively and respectfully, and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr