Casper Retail
Store Manager - Santana Row - San Jose, CA
Casper Retail, San Jose, California, United States, 95199
Store Manager - Santana Row - San Jose, CA
San Jose, CA
Looking for a job to get you out of bed? At Casper, our mission is to awaken the potential of a well‑rested world. We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life!
Casper’s Retail story began in 2017 with The Casper Wake‑Up. Along with the success of its pop‑up shops and the first permanent store in NYC in 2018, we now have over 70 retail locations and continue to grow.
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
Nuts and Bolts: We are looking for a naturally charismatic leader with exceptional service and sales acumen to serve as General/Store Manager. You will drive the growth of Casper in your market, develop a customer‑centric environment, and foster a consultative sales culture. You are passionate about people management and excel at leading by example, coaching, and developing talent. You have a practical sense of the customer journey and thrive on data‑driven decision making.
The Business
Responsible for meeting or exceeding sales plans and increasing Casper’s market penetration.
Oversee Store P&L and achieve EBITDA targets by managing payroll, operating, visual and marketing expenses.
Oversee inventory management to minimize carrying costs, reduce cost of goods and improve store productivity.
Create business‑driving strategies and quarterly/annual business plans, including marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership.
The Customer
Create an engaging customer experience that builds relationships through our brand and values.
Evangelize the Casper mission of sleep and increase customer awareness.
Protect and enhance the Casper omni‑channel customer journey.
Act as the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the organization.
The Team
Recruit, retain and develop a unique talent pool through continuous networking and interviewing prospective candidates.
Develop, coach, and mentor a world‑class service‑minded and high‑performing team.
Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
Ensure all training and development programs are implemented and monitored for success.
Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
Maintain a culture of ownership, continuous improvement and goal achievement.
Ensure safe working conditions and facilities maintenance.
Build and promote strong collaborative relationships across the fleet and headquarters.
Our Dream Candidate Has...
5+ years minimum experience as a people leader in retail, sales, customer service or hospitality.
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, adapting to change and leading teams through fast‑paced environments.
Financial management experience with success in driving top‑line sales, interpreting reporting data, managing payroll budgets and controlling expenses.
Deep understanding of service excellence in a consumer environment.
Excellent communication skills with a knack for building consensus via influence.
The desire to work in a fast‑paced, entrepreneurial environment – understands the importance of experimentation and iteration.
Fluency in Salesforce preferred.
Ability to lift at least 50 lb.
Bachelor’s Degree or equivalent.
Willing to relocate for growth opportunities.
Hours expectation: minimum 40 hours per week, including weekends as necessary.
Targeted Annual Base Salary Range: $74,942.20 – $103,147.20 Compensation Philosophy Casper’s compensation philosophy ensures that the actual base salary is based on factors including, but not limited to, skills, education, experience, special training, time in position, and/or years of service.
Benefits
Employee Discount on a wide range of products.
Competitive salary and potential bonus.
Gifted Bedding after tenure milestones.
Medical, vision and dental insurance.
Paid Time Off.
We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks.
Equal Employment Opportunity Casper Retail is an Equal Opportunity Employer. We do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to a self‑identification survey. Completion is voluntary and will not be considered in the hiring process.
#J-18808-Ljbffr
Looking for a job to get you out of bed? At Casper, our mission is to awaken the potential of a well‑rested world. We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life!
Casper’s Retail story began in 2017 with The Casper Wake‑Up. Along with the success of its pop‑up shops and the first permanent store in NYC in 2018, we now have over 70 retail locations and continue to grow.
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
Nuts and Bolts: We are looking for a naturally charismatic leader with exceptional service and sales acumen to serve as General/Store Manager. You will drive the growth of Casper in your market, develop a customer‑centric environment, and foster a consultative sales culture. You are passionate about people management and excel at leading by example, coaching, and developing talent. You have a practical sense of the customer journey and thrive on data‑driven decision making.
The Business
Responsible for meeting or exceeding sales plans and increasing Casper’s market penetration.
Oversee Store P&L and achieve EBITDA targets by managing payroll, operating, visual and marketing expenses.
Oversee inventory management to minimize carrying costs, reduce cost of goods and improve store productivity.
Create business‑driving strategies and quarterly/annual business plans, including marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership.
The Customer
Create an engaging customer experience that builds relationships through our brand and values.
Evangelize the Casper mission of sleep and increase customer awareness.
Protect and enhance the Casper omni‑channel customer journey.
Act as the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the organization.
The Team
Recruit, retain and develop a unique talent pool through continuous networking and interviewing prospective candidates.
Develop, coach, and mentor a world‑class service‑minded and high‑performing team.
Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
Ensure all training and development programs are implemented and monitored for success.
Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
Maintain a culture of ownership, continuous improvement and goal achievement.
Ensure safe working conditions and facilities maintenance.
Build and promote strong collaborative relationships across the fleet and headquarters.
Our Dream Candidate Has...
5+ years minimum experience as a people leader in retail, sales, customer service or hospitality.
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, adapting to change and leading teams through fast‑paced environments.
Financial management experience with success in driving top‑line sales, interpreting reporting data, managing payroll budgets and controlling expenses.
Deep understanding of service excellence in a consumer environment.
Excellent communication skills with a knack for building consensus via influence.
The desire to work in a fast‑paced, entrepreneurial environment – understands the importance of experimentation and iteration.
Fluency in Salesforce preferred.
Ability to lift at least 50 lb.
Bachelor’s Degree or equivalent.
Willing to relocate for growth opportunities.
Hours expectation: minimum 40 hours per week, including weekends as necessary.
Targeted Annual Base Salary Range: $74,942.20 – $103,147.20 Compensation Philosophy Casper’s compensation philosophy ensures that the actual base salary is based on factors including, but not limited to, skills, education, experience, special training, time in position, and/or years of service.
Benefits
Employee Discount on a wide range of products.
Competitive salary and potential bonus.
Gifted Bedding after tenure milestones.
Medical, vision and dental insurance.
Paid Time Off.
We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks.
Equal Employment Opportunity Casper Retail is an Equal Opportunity Employer. We do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to a self‑identification survey. Completion is voluntary and will not be considered in the hiring process.
#J-18808-Ljbffr