EliseAI
Product Solutions Analyst | Housing (New Grads 2025-2026)
EliseAI, San Francisco, California, United States, 94199
Product Solutions Analyst | Housing at EliseAI
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. We help clients in two key areas: Healthcare – schedule appointments, complete intake forms, and facilitate communication between patients and providers to focus on health instead of paperwork. Housing – simplify apartment tours, lease signing, maintenance requests, and overall property management into a single platform. Organizations reduce manual work and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. About the Role
EliseAI’s Customer Support team employs subject‑matter experts to solve issues and answer questions for our clients. Support Analysts have in‑depth system knowledge on our individual client configurations and data access. They collaborate with other internal teams to troubleshoot problems and ensure the best possible customer experience. Key Responsibilities
Provide tier 1 and tier 2 technical support via Zendesk, ensuring timely issue resolution. Investigate, troubleshoot, and fix complex technical issues; escalate when necessary. Maintain clear documentation and communicate with clients throughout the support lifecycle with a customer‑obsessed mindset. Collaborate with the Solutions team to relay user feedback, identify recurring issues, run audits, and contribute to product improvements. Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self‑service support options and reduce incoming ticket volume. Run Quality Assurance checks on our Support AI Chatbot, providing ongoing coaching for correct issue resolution. Requirements
1‑3 years in a Customer Support Analyst or equivalent role. Experience with support software and CRMs (e.g., Zendesk, Salesforce); SQL knowledge is a plus. Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or relevant work experience. Bias toward data‑driven decision‑making and strong analytical skills. Strong written and verbal communication skills. Willingness to work in person at our office 5 days a week. Nice to Haves
Computer Science degree, bootcamp certificate, or equivalent. Experience building projects with low‑code/no‑code tools such as Retool. Advanced knowledge of Google Sheets or Excel. Familiarity with DataDog or similar event‑logging software. Familiarity with Postman or other API testing tools. Familiarity with reporting tools such as Tableau. Experience writing SQL queries. Why Join
Growth and impact. As a fast‑growing unicorn‑backed startup, you’ll be writing the playbook, scaling solutions, and working day‑to‑day on real client problems. Everyone on the team supports your success, and the work is both intense and rewarding. Benefits
Equity in the company. Medical, Dental, and Vision premiums covered at 100 %. Fully paid parental leave. Commuter benefits. 401(k) benefits. Monthly fitness stipend. Collaborative in‑office environment with an open floor plan, fully stocked kitchen, and company‑paid lunch. Fun company social events through our Elise and the City program. Unlimited vacation and paid holidays. Relocation packages are provided to make the move exciting. Job Compensation Range
The salary range for this role is $60,000 – $75,000. EliseAI offers a competitive total rewards package that includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on experience, skill level, location, and qualifications assessed during the interview process. Equal Employment Opportunity
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. We will consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com.
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About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. We help clients in two key areas: Healthcare – schedule appointments, complete intake forms, and facilitate communication between patients and providers to focus on health instead of paperwork. Housing – simplify apartment tours, lease signing, maintenance requests, and overall property management into a single platform. Organizations reduce manual work and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. About the Role
EliseAI’s Customer Support team employs subject‑matter experts to solve issues and answer questions for our clients. Support Analysts have in‑depth system knowledge on our individual client configurations and data access. They collaborate with other internal teams to troubleshoot problems and ensure the best possible customer experience. Key Responsibilities
Provide tier 1 and tier 2 technical support via Zendesk, ensuring timely issue resolution. Investigate, troubleshoot, and fix complex technical issues; escalate when necessary. Maintain clear documentation and communicate with clients throughout the support lifecycle with a customer‑obsessed mindset. Collaborate with the Solutions team to relay user feedback, identify recurring issues, run audits, and contribute to product improvements. Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self‑service support options and reduce incoming ticket volume. Run Quality Assurance checks on our Support AI Chatbot, providing ongoing coaching for correct issue resolution. Requirements
1‑3 years in a Customer Support Analyst or equivalent role. Experience with support software and CRMs (e.g., Zendesk, Salesforce); SQL knowledge is a plus. Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or relevant work experience. Bias toward data‑driven decision‑making and strong analytical skills. Strong written and verbal communication skills. Willingness to work in person at our office 5 days a week. Nice to Haves
Computer Science degree, bootcamp certificate, or equivalent. Experience building projects with low‑code/no‑code tools such as Retool. Advanced knowledge of Google Sheets or Excel. Familiarity with DataDog or similar event‑logging software. Familiarity with Postman or other API testing tools. Familiarity with reporting tools such as Tableau. Experience writing SQL queries. Why Join
Growth and impact. As a fast‑growing unicorn‑backed startup, you’ll be writing the playbook, scaling solutions, and working day‑to‑day on real client problems. Everyone on the team supports your success, and the work is both intense and rewarding. Benefits
Equity in the company. Medical, Dental, and Vision premiums covered at 100 %. Fully paid parental leave. Commuter benefits. 401(k) benefits. Monthly fitness stipend. Collaborative in‑office environment with an open floor plan, fully stocked kitchen, and company‑paid lunch. Fun company social events through our Elise and the City program. Unlimited vacation and paid holidays. Relocation packages are provided to make the move exciting. Job Compensation Range
The salary range for this role is $60,000 – $75,000. EliseAI offers a competitive total rewards package that includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on experience, skill level, location, and qualifications assessed during the interview process. Equal Employment Opportunity
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. We will consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com.
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