Safeway
Home Shopping Dept Manager II-SE Washington
Safeway, Washington, District of Columbia, us, 20022
Home Shopping Dept Manager II-SE Washington
1 week ago Be among the first 25 applicants
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand‑in‑hand! In this role, you’ll have the chance to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving.
Main Responsibilities
Lead all aspects of Home Shopping operations and handoff of orders to third‑party logistics partners.
Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
Perform initial validation “smoke” test hosted by Corporate Implementation team.
Facilitate training for all Home Shopping employees, including “on‑demand” employees.
Ensure all Home Shopping employees are following proper processes and procedures.
Ensure customer satisfaction with the Home Shopping experience.
Ensure all orders are shopped and staged on time prior to customer arrival time.
Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on‑time order readiness).
Facilitate store employee awareness, have Home Shopping huddles throughout the day.
Ensure service‑centric customer‑facing employees can answer all Home Shopping FAQs.
Ensure service‑centric customer‑facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers.
Facilitate customer awareness of Home Shopping services.
Drive sales by visiting neighboring businesses explaining Home Shopping services.
We Are Looking For Candidates Who Possess The Following
Excellent customer service skills.
Strong communication skills, both verbal and written.
Strong teamwork and interpersonal skills.
Leadership skills and the ability to influence the work of others.
Ability to motivate team members to achieve department goals.
Basic computer skills required; proficiency with Microsoft Office Suite (Excel, Word, Outlook) is highly desirable.
Physical Environment
Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
Requires analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Must concentrate and handle frequent interruptions.
Willingness to work independently in a fast‑paced environment.
We Also Provide a Variety Of Benefits Including
Competitive wages paid weekly
Associate discounts
Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k) and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
Pay transparency Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include healthcare, sick pay, PTO/Vacation pay and retirement benefits (pension and/or 401(k) eligibility).
A copy of the full job description can be made available to you.
#J-18808-Ljbffr
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand‑in‑hand! In this role, you’ll have the chance to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving.
Main Responsibilities
Lead all aspects of Home Shopping operations and handoff of orders to third‑party logistics partners.
Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
Perform initial validation “smoke” test hosted by Corporate Implementation team.
Facilitate training for all Home Shopping employees, including “on‑demand” employees.
Ensure all Home Shopping employees are following proper processes and procedures.
Ensure customer satisfaction with the Home Shopping experience.
Ensure all orders are shopped and staged on time prior to customer arrival time.
Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on‑time order readiness).
Facilitate store employee awareness, have Home Shopping huddles throughout the day.
Ensure service‑centric customer‑facing employees can answer all Home Shopping FAQs.
Ensure service‑centric customer‑facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers.
Facilitate customer awareness of Home Shopping services.
Drive sales by visiting neighboring businesses explaining Home Shopping services.
We Are Looking For Candidates Who Possess The Following
Excellent customer service skills.
Strong communication skills, both verbal and written.
Strong teamwork and interpersonal skills.
Leadership skills and the ability to influence the work of others.
Ability to motivate team members to achieve department goals.
Basic computer skills required; proficiency with Microsoft Office Suite (Excel, Word, Outlook) is highly desirable.
Physical Environment
Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
Requires analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Must concentrate and handle frequent interruptions.
Willingness to work independently in a fast‑paced environment.
We Also Provide a Variety Of Benefits Including
Competitive wages paid weekly
Associate discounts
Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k) and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
Pay transparency Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include healthcare, sick pay, PTO/Vacation pay and retirement benefits (pension and/or 401(k) eligibility).
A copy of the full job description can be made available to you.
#J-18808-Ljbffr