Knights of Columbus
Visitor Services Specialist (Onsite)
Knights of Columbus, Washington, District of Columbia, us, 20022
Visitor Services Specialist (Onsite)
role at Knights of Columbus
Feel Good About Doing Good. The Knights of Columbus is a tax‑exempt Catholic fraternal benefit society that provides financial security to members and their families through life insurance, long‑term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our mission: our profits are donated to help those in need and to support our faith – $1.73B over the past ten years. While many employees are not Catholic, we follow the Church’s teachings in investment strategies and benefits. We support pro‑life, oppose assisted suicide and euthanasia, evangelize Catholic faith, and aid Christians facing persecution.
Share Your Talent. Live Your Purpose. We are a growing and purpose‑driven community of professionals. Join us to discover how you can meet your goals and ours!
Overview Administers the day‑to‑day Pilgrimage and Visitor Services operations of the Saint John Paul II Shrine. Coordinates the 365‑day‑a‑year exhibit, liturgical and facilities support for pilgrimage, group tours, general visitors, special events, and daily Mass attendees at the Shrine. Requires occasional nights and a rotating weekend schedule.
Core Responsibilities
Serves as Manager on Duty on assigned days (including weekends) and supports the Manager on Duty on other days as needed/during busy times. Includes managing the on‑site support for groups during their visit, ensuring that approved resources are provided, including tours. (40% time)
Participates in staff and planning meetings with various offices to ensure smooth operation of Shrine 365 days a year. Complies with all Knights of Columbus training and HR policies and PD expectations. (15% time)
Works on one specific area of responsibility as assigned by the manager (45% time). These areas, shared by the Visitor Services Team, include: calendaring (internal events and external groups), catering, room set‑up design, tours and training, supplies, and special projects. Each Visitor Services Specialist will be assigned one (or more) of these tasks, which can be changed/adapted as needed.
Skills & Qualifications Required
Experience working with diverse groups of people and providing exceptional customer service in a highly professional environment.
Basic knowledge of the Washington, DC area, local attractions and religious sites, metro, and general driving directions for Washington, DC.
Strong oral and written communication skills.
Attention to detail.
Microsoft Office, including Word, Excel and PowerPoint.
Preferred
Knowledge and understanding of Catholic Church protocol and Knights of Columbus protocol preferred.
Knowledge of the life and legacy of John Paul II a plus.
Ability to speak Spanish, French, Polish or other languages a plus.
Education
BA or BS degree.
1-3 years of related experience or equivalent combination of training and experience.
Compensation The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. A reasonable estimate of the current range is $49,200–76,200.
Authorization to work in the United States is required. This position is not eligible for visa sponsorship.
Physical Demands Must be able to remain in a stationary position for a majority of the workday.
Employee Benefits
13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Certifications, designation, and tuition reimbursement.
401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Short‑term disability and term life insurance fully paid for by the company; up to 12 weeks of childbirth leave under STD policy; one week of fully paid parental leave for all new parents, including adoptive and foster parents; a variety of health insurance options, including premium‑level family coverage and a pre‑tax Health Savings Account with employer contributions. The Order’s health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage; long‑term disability insurance; dental insurance; vision insurance; health club membership reimbursement; employee assistance program.
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role at Knights of Columbus
Feel Good About Doing Good. The Knights of Columbus is a tax‑exempt Catholic fraternal benefit society that provides financial security to members and their families through life insurance, long‑term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our mission: our profits are donated to help those in need and to support our faith – $1.73B over the past ten years. While many employees are not Catholic, we follow the Church’s teachings in investment strategies and benefits. We support pro‑life, oppose assisted suicide and euthanasia, evangelize Catholic faith, and aid Christians facing persecution.
Share Your Talent. Live Your Purpose. We are a growing and purpose‑driven community of professionals. Join us to discover how you can meet your goals and ours!
Overview Administers the day‑to‑day Pilgrimage and Visitor Services operations of the Saint John Paul II Shrine. Coordinates the 365‑day‑a‑year exhibit, liturgical and facilities support for pilgrimage, group tours, general visitors, special events, and daily Mass attendees at the Shrine. Requires occasional nights and a rotating weekend schedule.
Core Responsibilities
Serves as Manager on Duty on assigned days (including weekends) and supports the Manager on Duty on other days as needed/during busy times. Includes managing the on‑site support for groups during their visit, ensuring that approved resources are provided, including tours. (40% time)
Participates in staff and planning meetings with various offices to ensure smooth operation of Shrine 365 days a year. Complies with all Knights of Columbus training and HR policies and PD expectations. (15% time)
Works on one specific area of responsibility as assigned by the manager (45% time). These areas, shared by the Visitor Services Team, include: calendaring (internal events and external groups), catering, room set‑up design, tours and training, supplies, and special projects. Each Visitor Services Specialist will be assigned one (or more) of these tasks, which can be changed/adapted as needed.
Skills & Qualifications Required
Experience working with diverse groups of people and providing exceptional customer service in a highly professional environment.
Basic knowledge of the Washington, DC area, local attractions and religious sites, metro, and general driving directions for Washington, DC.
Strong oral and written communication skills.
Attention to detail.
Microsoft Office, including Word, Excel and PowerPoint.
Preferred
Knowledge and understanding of Catholic Church protocol and Knights of Columbus protocol preferred.
Knowledge of the life and legacy of John Paul II a plus.
Ability to speak Spanish, French, Polish or other languages a plus.
Education
BA or BS degree.
1-3 years of related experience or equivalent combination of training and experience.
Compensation The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. A reasonable estimate of the current range is $49,200–76,200.
Authorization to work in the United States is required. This position is not eligible for visa sponsorship.
Physical Demands Must be able to remain in a stationary position for a majority of the workday.
Employee Benefits
13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Certifications, designation, and tuition reimbursement.
401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Short‑term disability and term life insurance fully paid for by the company; up to 12 weeks of childbirth leave under STD policy; one week of fully paid parental leave for all new parents, including adoptive and foster parents; a variety of health insurance options, including premium‑level family coverage and a pre‑tax Health Savings Account with employer contributions. The Order’s health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage; long‑term disability insurance; dental insurance; vision insurance; health club membership reimbursement; employee assistance program.
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