CyberArk
Company Description
CyberArk (NASDAQ: CYBR) is the global leader in Identity Security, focusing on privileged access management. We provide the most comprehensive security offering for human and machine identities across business applications, distributed workforces, hybrid cloud workloads, and the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.
Job Description
The Customer Success Manager (CSM) plays a critical role in protecting our most precious assets: our customers. The CSM works with mid‑to‑large enterprise customers and is accountable for ensuring they adopt and realize recurring value from all CyberArk products, whether perpetual or subscription, on‑premise or cloud. Working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev‑Ops teams, the CSM implements best‑in‑class Access and Identity products. The end result is increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint.
What you will do
Own ultimate responsibility for the customer’s onboarding, adoption, and advocacy across a portfolio of customers.
Build success plans and establish critical goals with customers to help them achieve their objectives.
Design and execute value roadmaps for your customers.
Establish regular cadence (monthly, quarterly) with each assigned client to review executive dashboards and program status.
Cement yourself as a trusted and strategic advisor, driving continued value of our products and services.
Partner with the CyberArk Account Team (Account Manager, SA, Training, and Enablement) to find opportunities for new usage across organizational functions.
Act as the voice of the customer internally, advocating for customer needs.
Engage proactively with customers at every step of their journey with CyberArk products.
Continuously measure and monitor Customer Health metrics and KPIs, proactively identifying issues and coordinating with CyberArk teams for remediation.
Identify areas for improvement in customer experience, both in our product and processes.
Qualifications
5+ years of relevant experience in customer success, consulting, post‑sales technical account management, or similar roles.
Strong consulting and project management skills, proven as a trusted advisor driving business value for customers.
Experience with a cybersecurity/SaaS solutions company and/or enterprise software company highly desired.
Experience with enterprise security products and/or offerings.
Strong knowledge of cloud architecture and on‑premise IT landscape.
Solid understanding of IT security strategies.
Practical experience with enterprise Directory services (Active Directory, LDAP, Azure, etc.) and security operations.
Fundamental knowledge of networking environments.
Experience installing and supporting enterprise software on Windows and UNIX platforms.
Excellent business, written, and verbal communication skills – able to simplify complex topics for executive and end‑user audiences.
Up to 25% travel.
Additional Information
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are currently unable to sponsor or take over sponsorship of employment visa.
Salary range: $82,000 – $120,000 per year, plus commissions or discretionary bonus based on performance. Base pay may vary significantly based on knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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CyberArk (NASDAQ: CYBR) is the global leader in Identity Security, focusing on privileged access management. We provide the most comprehensive security offering for human and machine identities across business applications, distributed workforces, hybrid cloud workloads, and the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.
Job Description
The Customer Success Manager (CSM) plays a critical role in protecting our most precious assets: our customers. The CSM works with mid‑to‑large enterprise customers and is accountable for ensuring they adopt and realize recurring value from all CyberArk products, whether perpetual or subscription, on‑premise or cloud. Working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev‑Ops teams, the CSM implements best‑in‑class Access and Identity products. The end result is increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint.
What you will do
Own ultimate responsibility for the customer’s onboarding, adoption, and advocacy across a portfolio of customers.
Build success plans and establish critical goals with customers to help them achieve their objectives.
Design and execute value roadmaps for your customers.
Establish regular cadence (monthly, quarterly) with each assigned client to review executive dashboards and program status.
Cement yourself as a trusted and strategic advisor, driving continued value of our products and services.
Partner with the CyberArk Account Team (Account Manager, SA, Training, and Enablement) to find opportunities for new usage across organizational functions.
Act as the voice of the customer internally, advocating for customer needs.
Engage proactively with customers at every step of their journey with CyberArk products.
Continuously measure and monitor Customer Health metrics and KPIs, proactively identifying issues and coordinating with CyberArk teams for remediation.
Identify areas for improvement in customer experience, both in our product and processes.
Qualifications
5+ years of relevant experience in customer success, consulting, post‑sales technical account management, or similar roles.
Strong consulting and project management skills, proven as a trusted advisor driving business value for customers.
Experience with a cybersecurity/SaaS solutions company and/or enterprise software company highly desired.
Experience with enterprise security products and/or offerings.
Strong knowledge of cloud architecture and on‑premise IT landscape.
Solid understanding of IT security strategies.
Practical experience with enterprise Directory services (Active Directory, LDAP, Azure, etc.) and security operations.
Fundamental knowledge of networking environments.
Experience installing and supporting enterprise software on Windows and UNIX platforms.
Excellent business, written, and verbal communication skills – able to simplify complex topics for executive and end‑user audiences.
Up to 25% travel.
Additional Information
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are currently unable to sponsor or take over sponsorship of employment visa.
Salary range: $82,000 – $120,000 per year, plus commissions or discretionary bonus based on performance. Base pay may vary significantly based on knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
#J-18808-Ljbffr