Merkle
VP, Technology Strategy (Order Management)
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Job Overview As our new Order Management Strategist, you will report to the SVP of Technology Strategy and partner with diverse teams to design seamless order lifecycle experiences. You will develop expertise in distributed order management, inventory visibility, and fulfillment orchestration, working with clients across retail, manufacturing, and distribution to deliver recommendations that transform their order‑management capabilities.
Key Responsibilities
Provide expertise across order‑management technology including OMS, inventory management, warehouse management, returns/exchanges, and fulfillment orchestration.
Design order lifecycle strategies from cart abandonment through post‑delivery customer service.
Build relationships with supply‑chain, operations, and customer‑experience partners.
Lead discovery sessions to map current state order flows and identify optimization opportunities.
Develop requirements for real‑time inventory visibility across channels and locations.
Create strategies for distributed order management allowing ship‑from‑store, dropship, and cross‑dock fulfillment.
Design customer communication strategies throughout the order lifecycle.
Partner with CX & C teams on order‑tracking experiences and self‑service capabilities.
Lead consulting engagements focused on omnichannel fulfillment transformation.
Develop frameworks for returns optimization and reverse logistics.
Support business development as an order‑management subject‑matter expert.
Required Qualifications
8+ years of experience with order‑management systems or supply‑chain technology consulting.
Hands‑on experience with OMS platforms from vendors such as IBM Sterling, Manhattan, Fluent, or similar.
Understanding of inventory‑management concepts: available‑to‑promise, allocation, safety stock.
Experience with omnichannel fulfillment methods: BOPIS, curbside, ship‑from‑store.
Knowledge of warehouse‑management systems and fulfillment‑center operations.
Expert proficiency in process‑mapping and workflow‑documentation tools.
Bachelor's degree from an accredited college/university.
Ability to travel for clients up to 25%.
Additional Qualifications
Experience with order‑orchestration platforms and microservices architectures.
Knowledge of returns‑management systems and reverse logistics.
Understanding of global‑trade management and cross‑border commerce.
Experience with EDI and supply‑chain integration patterns.
Familiarity with the latest fulfillment models (dark stores, micro‑fulfillment).
Annual base salary range:
$163,000 – $263,350. Eligible for discretionary incentive compensation.
Benefits
Medical, vision, and dental insurance
Life insurance
Short‑term and long‑term disability insurance
401(k) plan
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Location New York
Brand Merkle
Time Type Full time
Contract Type Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e‑mail to ApplicantAccommodations@dentsu.com.
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Job Overview As our new Order Management Strategist, you will report to the SVP of Technology Strategy and partner with diverse teams to design seamless order lifecycle experiences. You will develop expertise in distributed order management, inventory visibility, and fulfillment orchestration, working with clients across retail, manufacturing, and distribution to deliver recommendations that transform their order‑management capabilities.
Key Responsibilities
Provide expertise across order‑management technology including OMS, inventory management, warehouse management, returns/exchanges, and fulfillment orchestration.
Design order lifecycle strategies from cart abandonment through post‑delivery customer service.
Build relationships with supply‑chain, operations, and customer‑experience partners.
Lead discovery sessions to map current state order flows and identify optimization opportunities.
Develop requirements for real‑time inventory visibility across channels and locations.
Create strategies for distributed order management allowing ship‑from‑store, dropship, and cross‑dock fulfillment.
Design customer communication strategies throughout the order lifecycle.
Partner with CX & C teams on order‑tracking experiences and self‑service capabilities.
Lead consulting engagements focused on omnichannel fulfillment transformation.
Develop frameworks for returns optimization and reverse logistics.
Support business development as an order‑management subject‑matter expert.
Required Qualifications
8+ years of experience with order‑management systems or supply‑chain technology consulting.
Hands‑on experience with OMS platforms from vendors such as IBM Sterling, Manhattan, Fluent, or similar.
Understanding of inventory‑management concepts: available‑to‑promise, allocation, safety stock.
Experience with omnichannel fulfillment methods: BOPIS, curbside, ship‑from‑store.
Knowledge of warehouse‑management systems and fulfillment‑center operations.
Expert proficiency in process‑mapping and workflow‑documentation tools.
Bachelor's degree from an accredited college/university.
Ability to travel for clients up to 25%.
Additional Qualifications
Experience with order‑orchestration platforms and microservices architectures.
Knowledge of returns‑management systems and reverse logistics.
Understanding of global‑trade management and cross‑border commerce.
Experience with EDI and supply‑chain integration patterns.
Familiarity with the latest fulfillment models (dark stores, micro‑fulfillment).
Annual base salary range:
$163,000 – $263,350. Eligible for discretionary incentive compensation.
Benefits
Medical, vision, and dental insurance
Life insurance
Short‑term and long‑term disability insurance
401(k) plan
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Location New York
Brand Merkle
Time Type Full time
Contract Type Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e‑mail to ApplicantAccommodations@dentsu.com.
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