Coforge
AWS Architect (Amazon Connect Specialist)
Location: Plano, TX | Salary: $132,000.00-$204,600.00 | Posted: 6 days ago
The AWS Architect will design, implement, and optimize cloud-based
Contact Center as a Service (CCaaS)
solutions leveraging
Amazon Connect
and other AWS services. This role requires deep expertise in AWS architecture, Amazon Connect integrations, and best practices for scalable, secure, and resilient solutions.
Key Responsibilities
Design end-to-end
Amazon Connect
solutions including IVR, call flows, chat, and omnichannel integrations.
Develop architecture following
AWS Well-Architected Framework
principles.
Provide high-level and low-level design documentation.
Implementation & Integration
Configure Amazon Connect features: contact flows, routing profiles, queues, prompts, and reporting.
Integrate Amazon Connect with AWS services (Lambda, Lex, Polly, S3, DynamoDB, Kinesis, CloudWatch, API Gateway).
Connect Amazon Connect with CRMs (Salesforce, ServiceNow, Dynamics) and workforce management tools.
Define IAM roles, policies, and security controls.
Ensure compliance with enterprise security and governance standards.
AI/ML & Automation
Implement conversational AI using
Amazon Lex
and integrate
GenAI solutions
(Amazon Bedrock, SageMaker).
Build custom chat widgets and agent desktops using Lambda and modern frameworks.
Monitoring & Optimization
Set up monitoring and reporting using CloudWatch and QuickSight.
Optimize call flows and self-service features to improve
CSAT
and
NPS .
Required Qualifications
Experience:
8+ years in AWS architecture and cloud solution development.
3+ years hands‑on experience with
Amazon Connect
solution architecture and implementation.
Skills:
Expertise in AWS services: Lambda, Lex, Polly, S3, DynamoDB, Kinesis, CloudFormation/Terraform.
Strong understanding of IAM, VPC, monitoring, and security practices.
Certifications:
AWS Certified Solutions Architect – Professional (preferred).
Education:
Bachelor’s in computer science, Engineering, or equivalent.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Consulting and Information Technology
Industries IT Services and IT Consulting
Additional Information Referrals increase your chances of interviewing at Coforge by 2x
#J-18808-Ljbffr
The AWS Architect will design, implement, and optimize cloud-based
Contact Center as a Service (CCaaS)
solutions leveraging
Amazon Connect
and other AWS services. This role requires deep expertise in AWS architecture, Amazon Connect integrations, and best practices for scalable, secure, and resilient solutions.
Key Responsibilities
Design end-to-end
Amazon Connect
solutions including IVR, call flows, chat, and omnichannel integrations.
Develop architecture following
AWS Well-Architected Framework
principles.
Provide high-level and low-level design documentation.
Implementation & Integration
Configure Amazon Connect features: contact flows, routing profiles, queues, prompts, and reporting.
Integrate Amazon Connect with AWS services (Lambda, Lex, Polly, S3, DynamoDB, Kinesis, CloudWatch, API Gateway).
Connect Amazon Connect with CRMs (Salesforce, ServiceNow, Dynamics) and workforce management tools.
Define IAM roles, policies, and security controls.
Ensure compliance with enterprise security and governance standards.
AI/ML & Automation
Implement conversational AI using
Amazon Lex
and integrate
GenAI solutions
(Amazon Bedrock, SageMaker).
Build custom chat widgets and agent desktops using Lambda and modern frameworks.
Monitoring & Optimization
Set up monitoring and reporting using CloudWatch and QuickSight.
Optimize call flows and self-service features to improve
CSAT
and
NPS .
Required Qualifications
Experience:
8+ years in AWS architecture and cloud solution development.
3+ years hands‑on experience with
Amazon Connect
solution architecture and implementation.
Skills:
Expertise in AWS services: Lambda, Lex, Polly, S3, DynamoDB, Kinesis, CloudFormation/Terraform.
Strong understanding of IAM, VPC, monitoring, and security practices.
Certifications:
AWS Certified Solutions Architect – Professional (preferred).
Education:
Bachelor’s in computer science, Engineering, or equivalent.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Consulting and Information Technology
Industries IT Services and IT Consulting
Additional Information Referrals increase your chances of interviewing at Coforge by 2x
#J-18808-Ljbffr