Figma
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
This is a new global role responsible for building the operational infrastructure, insights, and governance that underpin our post sale motion. This individual will partner closely with GTM leadership across Customer Experience and Solutions teams, as well as with Finance, Business Systems, and Data teams, to ensure operational excellence and consistent performance management worldwide.
You’ll be both a strategic architect and a hands on operator, starting as a team of one eventually building a team of post sales ops professionals while influencing how we measure, forecast, and resource the customer journey from onboarding to renewal.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Build the global operating framework for CES by defining clear Rules of Engagement, ownership criteria, and escalation paths that promote consistency, fairness, and alignment across functions Establish a unified reporting and metrics framework that connects activity to outcomes and drives a proactive, insight driven review cadence for CES leadership by partnering with Systems teams and Data Engineering to evolve our tech stack for CES automation Define and operationalize key performance metrics for Onboarding, CEM, TAM, and SC teams, creating role specific dashboards and leadership reporting packs that enable effective coaching and accountability Act as the strategic connector between Sales Ops, Finance, Enablement, and Post Sales leadership—translating business priorities into executable operational plans and scalable systems We\'d love to hear from you if you have:
8+ years in Sales, CS, or Post-Sales Operations role Experience supporting multiple post-sales functions (Customer Success, SC, TAM, or Onboarding) in a high growth SaaS environment Strong expertise in Systems includingSalesforce and BI tools for operational design and reporting Proven ability to define operational frameworks (ROEs, KPIs, reporting cadences) across complex global teams Track record of scaling teams and building new operational functions from the ground up While not required, it’s an added plus if you also have:
Experience standing up a CSAT/NPS or customer health scoring framework Familiarity with enterprise GTM motions and managing operations across multiple regions (AMER, EMEA, JAPAC). Figma is an equal opportunity workplace. We celebrate and support differences and are dedicated to equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also provide reasonable accommodations to applicants with disabilities during the hiring process. Pay Transparency: If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and compensation are determined based on qualifications and location. For roles available to be filled remotely, the pay range is localized by location. Annual Base Salary Range (SF/NY Hub): $164,000 - $288,000 USD
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Build the global operating framework for CES by defining clear Rules of Engagement, ownership criteria, and escalation paths that promote consistency, fairness, and alignment across functions Establish a unified reporting and metrics framework that connects activity to outcomes and drives a proactive, insight driven review cadence for CES leadership by partnering with Systems teams and Data Engineering to evolve our tech stack for CES automation Define and operationalize key performance metrics for Onboarding, CEM, TAM, and SC teams, creating role specific dashboards and leadership reporting packs that enable effective coaching and accountability Act as the strategic connector between Sales Ops, Finance, Enablement, and Post Sales leadership—translating business priorities into executable operational plans and scalable systems We\'d love to hear from you if you have:
8+ years in Sales, CS, or Post-Sales Operations role Experience supporting multiple post-sales functions (Customer Success, SC, TAM, or Onboarding) in a high growth SaaS environment Strong expertise in Systems includingSalesforce and BI tools for operational design and reporting Proven ability to define operational frameworks (ROEs, KPIs, reporting cadences) across complex global teams Track record of scaling teams and building new operational functions from the ground up While not required, it’s an added plus if you also have:
Experience standing up a CSAT/NPS or customer health scoring framework Familiarity with enterprise GTM motions and managing operations across multiple regions (AMER, EMEA, JAPAC). Figma is an equal opportunity workplace. We celebrate and support differences and are dedicated to equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also provide reasonable accommodations to applicants with disabilities during the hiring process. Pay Transparency: If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and compensation are determined based on qualifications and location. For roles available to be filled remotely, the pay range is localized by location. Annual Base Salary Range (SF/NY Hub): $164,000 - $288,000 USD
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