Axon
Software Technical Account Manager - TSA
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Software Technical Account Manager - TSA
role at
Axon Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change while supporting Axon’s mission to Protect Life. We work with candor and care, seeking diverse perspectives from our customers, communities and each other. What You’ll Do
Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon’s products and services. Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. Collaborate Across Teams: Work with cross-functional teams (engineering, product management, sales) to ensure a seamless customer experience. Data Management and Reporting: Build dashboards and support reporting needs using tools like Microsoft Power BI, SQL Server, and Form Builder/JSON. Training and Education: Provide advanced training and documentation to agency staff on Axon’s products and services. Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency’s needs are met promptly. What You Bring
Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. Experience: 4+ years in technical account management or a similar customer-facing role, preferably in the public safety or software sectors. Technical Expertise: Experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. Customer Relationship Management: Ability to build and maintain relationships with diverse stakeholders and act as a trusted advisor for customers. Cross-Functional Collaboration: Experience working with engineering, marketing, sales, and customer support to deliver high-quality support and product improvements. Problem Solving: Strong root cause analysis, troubleshooting skills, and experience with tools like Splunk, JIRA, and Salesforce. Technical Skills: Advanced knowledge of Windows OS, networking, cloud solutions, virtualization, and storage. Data Analytics and Reporting: Experience with data management and reporting tools (Power BI, SQL Server) and creating insights. Flexibility: Willingness to work onsite with customers and be available outside normal business hours for critical issues. Compliance: Ability to pass a CJIS background check and handle confidential information with discretion. Advanced Technical Skills: Building custom dashboards, writing SQL queries, and using advanced analytics tools. Public Safety Experience: Prior experience supporting or working with public safety or law enforcement agencies. Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. Law Enforcement Systems: Familiarity with RMS, CAD, and CJIS standards is desirable. CJIS Requirements: Must pass a CJIS background check and maintain CJIS clearance. Handle confidential information. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Important Notes and Equal Opportunity
The above job description is not exhaustive and may change. Axon is an equal opportunity employer and committed to building diverse teams that reflect the communities we serve. If you require accommodation during the application process, please email recruitingops@axon.com.
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Join to apply for the
Software Technical Account Manager - TSA
role at
Axon Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change while supporting Axon’s mission to Protect Life. We work with candor and care, seeking diverse perspectives from our customers, communities and each other. What You’ll Do
Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon’s products and services. Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. Collaborate Across Teams: Work with cross-functional teams (engineering, product management, sales) to ensure a seamless customer experience. Data Management and Reporting: Build dashboards and support reporting needs using tools like Microsoft Power BI, SQL Server, and Form Builder/JSON. Training and Education: Provide advanced training and documentation to agency staff on Axon’s products and services. Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency’s needs are met promptly. What You Bring
Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. Experience: 4+ years in technical account management or a similar customer-facing role, preferably in the public safety or software sectors. Technical Expertise: Experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. Customer Relationship Management: Ability to build and maintain relationships with diverse stakeholders and act as a trusted advisor for customers. Cross-Functional Collaboration: Experience working with engineering, marketing, sales, and customer support to deliver high-quality support and product improvements. Problem Solving: Strong root cause analysis, troubleshooting skills, and experience with tools like Splunk, JIRA, and Salesforce. Technical Skills: Advanced knowledge of Windows OS, networking, cloud solutions, virtualization, and storage. Data Analytics and Reporting: Experience with data management and reporting tools (Power BI, SQL Server) and creating insights. Flexibility: Willingness to work onsite with customers and be available outside normal business hours for critical issues. Compliance: Ability to pass a CJIS background check and handle confidential information with discretion. Advanced Technical Skills: Building custom dashboards, writing SQL queries, and using advanced analytics tools. Public Safety Experience: Prior experience supporting or working with public safety or law enforcement agencies. Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. Law Enforcement Systems: Familiarity with RMS, CAD, and CJIS standards is desirable. CJIS Requirements: Must pass a CJIS background check and maintain CJIS clearance. Handle confidential information. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Important Notes and Equal Opportunity
The above job description is not exhaustive and may change. Axon is an equal opportunity employer and committed to building diverse teams that reflect the communities we serve. If you require accommodation during the application process, please email recruitingops@axon.com.
#J-18808-Ljbffr