AAA Auto Club Enterprises
Retail Service Specialist
AAA Auto Club Enterprises, Santa Monica, California, United States, 90403
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.
Responsibilities
Greet all members and customers, determine their need and provide Legendary Service
Provide DMV vehicle license, registration and notary services as required
Reach sales and service goals (and earn incentives!) for multiple AAA products and services
Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel‑related materials
Issue passport photos
Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
Make hotel and car rental reservations for members and provide travel destination information
Qualifications
Experience in retail sales, banking or similar customer service/sales environment
Proven ability to exceed assigned sales or service quality goals
Must be able to obtain and maintain valid notary license as required
Experience with Microsoft Office basics
Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements
Ability to travel locally when necessary
A high school diploma or GED
For offices that offer notary services, Notary Public must be obtained within 1 year
Compensation The starting pay range for this position is $22.00–$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Benefits
Health coverage for medical, dental, vision
401(k) saving plan with company match and pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
EEO & Equal Opportunity Statement AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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Responsibilities
Greet all members and customers, determine their need and provide Legendary Service
Provide DMV vehicle license, registration and notary services as required
Reach sales and service goals (and earn incentives!) for multiple AAA products and services
Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel‑related materials
Issue passport photos
Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
Make hotel and car rental reservations for members and provide travel destination information
Qualifications
Experience in retail sales, banking or similar customer service/sales environment
Proven ability to exceed assigned sales or service quality goals
Must be able to obtain and maintain valid notary license as required
Experience with Microsoft Office basics
Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements
Ability to travel locally when necessary
A high school diploma or GED
For offices that offer notary services, Notary Public must be obtained within 1 year
Compensation The starting pay range for this position is $22.00–$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Benefits
Health coverage for medical, dental, vision
401(k) saving plan with company match and pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
EEO & Equal Opportunity Statement AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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