KWI
Department: Support
Location: Melville, NY
Compensation: $25.00 / hour
Overview The KWI Support team is seeking an Application Support Analyst to support our clients using the Back Office Merchandising System, Ecommerce Platform, CRM Platform, and other KWI ecosystem products. The role requires technical troubleshooting, research, backlog prioritization, and the ability to explain complex details to non‑technical clients.
About KWI KWI is a cloud‑technology solutions provider for retailers, delivering a unified commerce platform that integrates POS, Merchandising, e‑Commerce, CRM, and Loss Prevention. Our customers include Pandora, David Yurman, Tom Ford, and other globally recognized brands.
Core Competencies
Always learning, tackling unknown issues and processes
Delivering multi‑mode communications tailored to diverse audiences
Recovering from setbacks and adversity in challenging situations
Impact You'll Make
Handle Tier 1/2 tickets
Support the back‑office merchandising system
Create detailed development tickets with reproducible steps
What You Will Bring
1 to 3 years of experience in technical support, IT, or call center environments
Experience using Jira, Confluence, and Jira Service Management
Experience handling Tier 1 and Tier 2 level tickets
Previous application support background a plus
Retail ERP management experience a plus
Benefits
Full medical, dental and vision coverage
Annual bonus eligibility
Free on‑site gym
Generous PTO policy
Summer Fridays all year round
Tuition reimbursement
Build‑café discount
401(k) with 50 % company match (up to 6 % of employee contribution)
Employee referral program
One volunteer day per year
Work Space Hybrid schedule: in‑office days Monday, Tuesday, Thursday; remote on Wednesdays and Fridays. We also host monthly events, bagels every Thursday, a coffee machine, snack pantry, and other perks.
EEO Statement At KWI we foster an inclusive work environment. We are an equal‑opportunity employer providing employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status or protected veteran status. Harassment is prohibited and we respect cultural diversity while complying with applicable laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr
Location: Melville, NY
Compensation: $25.00 / hour
Overview The KWI Support team is seeking an Application Support Analyst to support our clients using the Back Office Merchandising System, Ecommerce Platform, CRM Platform, and other KWI ecosystem products. The role requires technical troubleshooting, research, backlog prioritization, and the ability to explain complex details to non‑technical clients.
About KWI KWI is a cloud‑technology solutions provider for retailers, delivering a unified commerce platform that integrates POS, Merchandising, e‑Commerce, CRM, and Loss Prevention. Our customers include Pandora, David Yurman, Tom Ford, and other globally recognized brands.
Core Competencies
Always learning, tackling unknown issues and processes
Delivering multi‑mode communications tailored to diverse audiences
Recovering from setbacks and adversity in challenging situations
Impact You'll Make
Handle Tier 1/2 tickets
Support the back‑office merchandising system
Create detailed development tickets with reproducible steps
What You Will Bring
1 to 3 years of experience in technical support, IT, or call center environments
Experience using Jira, Confluence, and Jira Service Management
Experience handling Tier 1 and Tier 2 level tickets
Previous application support background a plus
Retail ERP management experience a plus
Benefits
Full medical, dental and vision coverage
Annual bonus eligibility
Free on‑site gym
Generous PTO policy
Summer Fridays all year round
Tuition reimbursement
Build‑café discount
401(k) with 50 % company match (up to 6 % of employee contribution)
Employee referral program
One volunteer day per year
Work Space Hybrid schedule: in‑office days Monday, Tuesday, Thursday; remote on Wednesdays and Fridays. We also host monthly events, bagels every Thursday, a coffee machine, snack pantry, and other perks.
EEO Statement At KWI we foster an inclusive work environment. We are an equal‑opportunity employer providing employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status or protected veteran status. Harassment is prohibited and we respect cultural diversity while complying with applicable laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr