Aimbridge Hospitality
Embassy Suites Tempe - Director Front Office
Aimbridge Hospitality, Tempe, Arizona, us, 85285
Embassy Suites Tempe - Director Front Office
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Embassy Suites Tempe - Director Front Office
role at
Aimbridge Hospitality
As a Director of Front Office, you will direct and administer all Front Desk operations, ensuring outstanding guest service and financial profitability. You will provide assistance with rooms financial reporting, and offer directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each day as necessary to complete their responsibilities.
Exempt managers must customarily and regularly direct the work of at least three full-time associates or equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and must involve discretion and independent judgment more than 50 percent of the time.
Qualifications
Bachelor’s degree in Business or Hospitality Management with at least five years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least three years of Front Office management experience is required.
Specific brand experience/OnQ (PMS – property management) certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
Job Responsibilities
Direct and administer all Guest Services operations, including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitors and develops associate performance, providing supervision, professional development, scheduling, counseling, evaluations, and recognition.
Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements accordingly.
Initiates and implements marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implements and monitors all corporate marketing programs.
Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area events.
Runs and completes daily reports, analyzes data, and makes decisions based on data.
Resolves guest issues and concerns to guest satisfaction.
Recruits, interviews, and trains associates.
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies, including operation of the Fire Panel and communication with emergency personnel such as police and fire department.
Completes tasks or projects as assigned or required.
Benefits
Now offering Daily Pay! Ask your recruiter for more details.
Medical, Dental, and Vision Coverage.
Short‑Term and Long‑Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401k Retirement Plan.
Property Information This all‑suite hotel offers a complimentary shuttle to Phoenix Sky Harbor Airport. The hotel is minutes from Arizona State University (ASU) campus and the shopping and nightlife of Mill Avenue. Relax in our sleek lobby, bar, and lounge area with an expanded breakfast section. Guests can wake up in a spacious bedroom with a separate living area. The morning breakfast includes a fresh omelet station and everything needed to start the day. Snacks and refreshments are complimentary each night at the Evening Reception. The hotel accommodates events with over 10,000 sq. ft. of indoor and outdoor meeting space, and the Phoenix Ballroom can host up to 500 guests.
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Embassy Suites Tempe - Director Front Office
role at
Aimbridge Hospitality
As a Director of Front Office, you will direct and administer all Front Desk operations, ensuring outstanding guest service and financial profitability. You will provide assistance with rooms financial reporting, and offer directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each day as necessary to complete their responsibilities.
Exempt managers must customarily and regularly direct the work of at least three full-time associates or equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and must involve discretion and independent judgment more than 50 percent of the time.
Qualifications
Bachelor’s degree in Business or Hospitality Management with at least five years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least three years of Front Office management experience is required.
Specific brand experience/OnQ (PMS – property management) certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
Job Responsibilities
Direct and administer all Guest Services operations, including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitors and develops associate performance, providing supervision, professional development, scheduling, counseling, evaluations, and recognition.
Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements accordingly.
Initiates and implements marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implements and monitors all corporate marketing programs.
Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area events.
Runs and completes daily reports, analyzes data, and makes decisions based on data.
Resolves guest issues and concerns to guest satisfaction.
Recruits, interviews, and trains associates.
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies, including operation of the Fire Panel and communication with emergency personnel such as police and fire department.
Completes tasks or projects as assigned or required.
Benefits
Now offering Daily Pay! Ask your recruiter for more details.
Medical, Dental, and Vision Coverage.
Short‑Term and Long‑Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401k Retirement Plan.
Property Information This all‑suite hotel offers a complimentary shuttle to Phoenix Sky Harbor Airport. The hotel is minutes from Arizona State University (ASU) campus and the shopping and nightlife of Mill Avenue. Relax in our sleek lobby, bar, and lounge area with an expanded breakfast section. Guests can wake up in a spacious bedroom with a separate living area. The morning breakfast includes a fresh omelet station and everything needed to start the day. Snacks and refreshments are complimentary each night at the Evening Reception. The hotel accommodates events with over 10,000 sq. ft. of indoor and outdoor meeting space, and the Phoenix Ballroom can host up to 500 guests.
#J-18808-Ljbffr