Ross Stores, Inc.
Overview
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
Our Values & Culture As part of our team you will experience:
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve hard problems and find the right solution.
Diversity, Equity & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
Ross headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities.
General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates, and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Essential Functions
Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
Assist in the analysis of store reports to evaluate controllable expenses and overall store performance. Communicate any variances to the Store Manager.
Ensure proper scheduling of Associates to meet business objectives and compliance with all state, local, and federal regulations.
Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accept special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non‑exempt Associates, and ensuring compliance with Ross personnel policies and procedures.
Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
Assist in the management of and continuous monitoring of actual expenditures to be within budget and control payroll hours to plan.
Understand that safety is the number one priority, practice safe behaviors, and ensure all Associates understand and can execute emergency operating procedures.
Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
Assist in the facilitation of monthly safety meetings.
Treat all Customers, Associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times.
Execute Customer Service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Represent and support the Company brand at all times; maintain and model a professional appearance in accordance with the Company Dress Code.
Manage the Store to ensure a clean, neat, and easy‑to‑shop environment; maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, and markdowns are completed to Company standards and that merchandise is presented and organized according to Company merchandising guidelines.
Urgently manage merchandise processing to the sales floor within the expected Company timeframe.
Assist with training Associates on Loss Prevention awareness and Store shortage goals; maintain a large customer service presence on the sales floor.
Guard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program.
Assist in leading the annual inventory process, including preparation and execution of inventory guidelines, monitor mark‑out‑of‑stock policy, and maintain the Public View Monitor (PVM) system properly.
Manage Work Processes, demonstrate business acumen, plan, align & prioritize, build and collaborate with talent, lead by example, communicate effectively, and ensure accountability & execution.
Qualifications & Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Demonstrated ability to supervise, motivate, and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain a high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Basic mathematical calculation skills commonly used in retail environments.
Physical Requirements / ADA
Ability to use all Store equipment, including PDAs, registers, and PCs as required.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities
Direct supervision of all non‑exempt Associates.
EEO Statement This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other category protected by federal, state or local laws.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development – Retail
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Our Values & Culture As part of our team you will experience:
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve hard problems and find the right solution.
Diversity, Equity & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
Ross headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities.
General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates, and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Essential Functions
Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
Assist in the analysis of store reports to evaluate controllable expenses and overall store performance. Communicate any variances to the Store Manager.
Ensure proper scheduling of Associates to meet business objectives and compliance with all state, local, and federal regulations.
Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accept special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non‑exempt Associates, and ensuring compliance with Ross personnel policies and procedures.
Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
Assist in the management of and continuous monitoring of actual expenditures to be within budget and control payroll hours to plan.
Understand that safety is the number one priority, practice safe behaviors, and ensure all Associates understand and can execute emergency operating procedures.
Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
Assist in the facilitation of monthly safety meetings.
Treat all Customers, Associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times.
Execute Customer Service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Represent and support the Company brand at all times; maintain and model a professional appearance in accordance with the Company Dress Code.
Manage the Store to ensure a clean, neat, and easy‑to‑shop environment; maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, and markdowns are completed to Company standards and that merchandise is presented and organized according to Company merchandising guidelines.
Urgently manage merchandise processing to the sales floor within the expected Company timeframe.
Assist with training Associates on Loss Prevention awareness and Store shortage goals; maintain a large customer service presence on the sales floor.
Guard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program.
Assist in leading the annual inventory process, including preparation and execution of inventory guidelines, monitor mark‑out‑of‑stock policy, and maintain the Public View Monitor (PVM) system properly.
Manage Work Processes, demonstrate business acumen, plan, align & prioritize, build and collaborate with talent, lead by example, communicate effectively, and ensure accountability & execution.
Qualifications & Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Demonstrated ability to supervise, motivate, and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain a high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Basic mathematical calculation skills commonly used in retail environments.
Physical Requirements / ADA
Ability to use all Store equipment, including PDAs, registers, and PCs as required.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities
Direct supervision of all non‑exempt Associates.
EEO Statement This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other category protected by federal, state or local laws.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development – Retail
#J-18808-Ljbffr