Ross Stores, Inc.
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Store Manager
role at
Ross Stores, Inc. Overview
Ross is the leading off‑price retailer with more than 2,200 stores nationwide and strong growth. We offer high‑quality brands and an exciting shopping experience while fostering a culture of excellence, career growth, teamwork, and diversity. Key Responsibilities
Lead all store operations, ensuring company standards and best practices are implemented and maintained. Recruit, train, and develop leadership staff and associates to drive sales and profitable results while maintaining a friendly retail environment. Manage the stockroom, front end, and sales floor to ensure merchandise is timely and accurately presented. Analyze store reports, control expenses, and address variance with appropriate action plans. Oversee payroll administration, scheduling, and compliance with labor regulations. Promote a safe and secure environment, ensuring adherence to safety policies and emergency procedures. Implement customer service and merchandise presentation programs, coaching associates for efficient and friendly service. Lead loss prevention initiatives, including training, inventory process, and stock‑out policy enforcement. Maintain store appearance, housekeeping, and adherence to the dress code. Represent and support the Ross brand, ensuring a clean, organized, and engaging shopping experience. Organizational Development
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and associates. Implement retention tools such as incentive programs, recognition, contests, and training. Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when necessary. Ensure compliance with all Ross policies, personnel procedures, and legal regulations. Consult with the District Manager on associate relations issues. Expense Control
Lead all expenditures to stay within budget and control payroll hours. Maintaining a Safe & Secure Environment
Enforce company safety policies and verify all associates can execute emergency procedures. Customer Service
Treat all customers, associates, and leaders with respect and professionalism. Implement customer service and merchandise presentation programs through training and supervision. Coach associates to provide efficient and friendly service at registers, service desks, fitting rooms, and the sales floor. Personal And Store Brand
Model professional appearance and enforce the dress code. Represent and support the Ross brand at all times. Maintain a clean, organized, and welcoming store environment. Ensure high standards of housekeeping with maintenance personnel and associates. Merchandise Processing and In‑Store Marketing
Coordinate recovery, sizing, and markdowns per company standards. Ensure merchandise is presented and organized according to merchandising guidelines. Manage the timely movement of merchandise to the sales floor. Loss Prevention
Train associates on loss prevention to achieve store loss‑shortage goals. li>Maintain integrity and confidentiality of cash, credit, and merchandise.
Engage customers and associates to maintain heightened loss‑prevention awareness. Lead the annual inventory process and monitor stock‑out policy compliance. Competencies
Manage Work Processes Business Acumen Plan, Align & Prioritize Build Talent Collaborate Lead by Example Communicate Effectively Ensure Accountability & Execution Qualifications And Special Skills
Five or more years of store management experience in a retail environment. High level of customer service. Strong leadership, motivation, and communication skills. Ability to train, coach, and develop associates. Organize and prioritize tasks to achieve results. Fluency in English. Judgment and discretion in decision making. Availability to work evenings and weekends. Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PCs. Stand, walk, and move up to 100% of working time. Regularly bend, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift >25 lbs. Use janitorial equipment, rolling racks, ladders, and other tools. Perform basic mathematical calculations used in retail. Supervisory Responsibilities
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. Disclaimer
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Sales and Business Development Industries
Retail
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Store Manager
role at
Ross Stores, Inc. Overview
Ross is the leading off‑price retailer with more than 2,200 stores nationwide and strong growth. We offer high‑quality brands and an exciting shopping experience while fostering a culture of excellence, career growth, teamwork, and diversity. Key Responsibilities
Lead all store operations, ensuring company standards and best practices are implemented and maintained. Recruit, train, and develop leadership staff and associates to drive sales and profitable results while maintaining a friendly retail environment. Manage the stockroom, front end, and sales floor to ensure merchandise is timely and accurately presented. Analyze store reports, control expenses, and address variance with appropriate action plans. Oversee payroll administration, scheduling, and compliance with labor regulations. Promote a safe and secure environment, ensuring adherence to safety policies and emergency procedures. Implement customer service and merchandise presentation programs, coaching associates for efficient and friendly service. Lead loss prevention initiatives, including training, inventory process, and stock‑out policy enforcement. Maintain store appearance, housekeeping, and adherence to the dress code. Represent and support the Ross brand, ensuring a clean, organized, and engaging shopping experience. Organizational Development
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and associates. Implement retention tools such as incentive programs, recognition, contests, and training. Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when necessary. Ensure compliance with all Ross policies, personnel procedures, and legal regulations. Consult with the District Manager on associate relations issues. Expense Control
Lead all expenditures to stay within budget and control payroll hours. Maintaining a Safe & Secure Environment
Enforce company safety policies and verify all associates can execute emergency procedures. Customer Service
Treat all customers, associates, and leaders with respect and professionalism. Implement customer service and merchandise presentation programs through training and supervision. Coach associates to provide efficient and friendly service at registers, service desks, fitting rooms, and the sales floor. Personal And Store Brand
Model professional appearance and enforce the dress code. Represent and support the Ross brand at all times. Maintain a clean, organized, and welcoming store environment. Ensure high standards of housekeeping with maintenance personnel and associates. Merchandise Processing and In‑Store Marketing
Coordinate recovery, sizing, and markdowns per company standards. Ensure merchandise is presented and organized according to merchandising guidelines. Manage the timely movement of merchandise to the sales floor. Loss Prevention
Train associates on loss prevention to achieve store loss‑shortage goals. li>Maintain integrity and confidentiality of cash, credit, and merchandise.
Engage customers and associates to maintain heightened loss‑prevention awareness. Lead the annual inventory process and monitor stock‑out policy compliance. Competencies
Manage Work Processes Business Acumen Plan, Align & Prioritize Build Talent Collaborate Lead by Example Communicate Effectively Ensure Accountability & Execution Qualifications And Special Skills
Five or more years of store management experience in a retail environment. High level of customer service. Strong leadership, motivation, and communication skills. Ability to train, coach, and develop associates. Organize and prioritize tasks to achieve results. Fluency in English. Judgment and discretion in decision making. Availability to work evenings and weekends. Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PCs. Stand, walk, and move up to 100% of working time. Regularly bend, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift >25 lbs. Use janitorial equipment, rolling racks, ladders, and other tools. Perform basic mathematical calculations used in retail. Supervisory Responsibilities
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. Disclaimer
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr