Affirm
Employer Industry: Fintech
Why consider this job opportunity
Salary up to $300,000 per year for specific locations
Competitive benefits package including 100% subsidized medical coverage for you and your dependents
Flexible Spending Wallets for technology, food, lifestyle needs, and family forming expenses
Opportunity for career advancement within a high-growth B2B or SaaS environment
Remote-first work culture with flexibility in work location
What to Expect (Job Responsibilities)
Lead and develop a high-performing Client Success team supporting SMB merchants across multiple verticals
Define and execute the strategic vision for SMB Client Success, optimizing performance metrics and coverage models
Collaborate with Sales, Marketing, and Product teams to enhance merchant engagement and adoption of affirm solutions
Utilize data and analytics to identify growth opportunities and influence merchant strategies
Establish relationships with executive stakeholders to align business goals and drive mutual success
What is Required (Qualifications)
12+ years of experience in Client Success, Account Management, or related commercial leadership roles, with 5+ years in a managerial role
Proven track record of scaling client success or account management teams in high-growth environments
Strong strategic and analytical thinking skills, with the ability to create actionable plans
Excellent communication and influencing skills, comfortable engaging with C-level stakeholders
Experience with SMB segment strategies and scalable customer engagement models
How to Stand Out (Preferred Qualifications)
Experience in payments, e-commerce, or fintech sectors
Demonstrated ability to attract, develop, and retain top talent in fast-paced environments
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Why consider this job opportunity
Salary up to $300,000 per year for specific locations
Competitive benefits package including 100% subsidized medical coverage for you and your dependents
Flexible Spending Wallets for technology, food, lifestyle needs, and family forming expenses
Opportunity for career advancement within a high-growth B2B or SaaS environment
Remote-first work culture with flexibility in work location
What to Expect (Job Responsibilities)
Lead and develop a high-performing Client Success team supporting SMB merchants across multiple verticals
Define and execute the strategic vision for SMB Client Success, optimizing performance metrics and coverage models
Collaborate with Sales, Marketing, and Product teams to enhance merchant engagement and adoption of affirm solutions
Utilize data and analytics to identify growth opportunities and influence merchant strategies
Establish relationships with executive stakeholders to align business goals and drive mutual success
What is Required (Qualifications)
12+ years of experience in Client Success, Account Management, or related commercial leadership roles, with 5+ years in a managerial role
Proven track record of scaling client success or account management teams in high-growth environments
Strong strategic and analytical thinking skills, with the ability to create actionable plans
Excellent communication and influencing skills, comfortable engaging with C-level stakeholders
Experience with SMB segment strategies and scalable customer engagement models
How to Stand Out (Preferred Qualifications)
Experience in payments, e-commerce, or fintech sectors
Demonstrated ability to attract, develop, and retain top talent in fast-paced environments
#J-18808-Ljbffr