City of San José
Senior Development Officer (Data Operations and Project Support) - Housing Depar
City of San José, San Jose, California, United States, 95199
Senior Development Officer (Data Operations and Project Support) – Housing Department
Our diverse and inclusive workforce of more than 7,000 employees plays a key role in the success of San José. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408‑535‑1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov. About The Department
The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2024‑25 operating budget of approximately $247 million and 112 employees, the Department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion. About The Data Operations And Project Support Team
The Housing Department’s former Data Support Division has transitioned into the Data Operations and Project Support Team, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives, including data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as the Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Manager’s Office Focus Area Scorecards, which track progress on reducing unsheltered homelessness. Future Direction of the Team
The Data Operations & Project Support Team is actively building capacity to meet the City’s increasing demand for high‑quality data and systems support. Looking forward, the team will expand its role in integrating systems, strengthening data quality, and developing analytics, forecasting, and geographic information system (GIS) tools that inform both policy and operational decision‑making. The team is also exploring opportunities to leverage artificial intelligence (AI) to enhance efficiency and expand analytical capabilities. Position Duties
The Housing Department is currently seeking to fill one (1) full‑time limit‑dated Senior Development Officer vacancy on the Data Operations & Project Support Team. This position is anticipated to be funded through June 30 2026, subject to further extension as appropriate. Salary range for this classification is $140,846.16 – $171,509.52. This range includes an approximate five percent (5%) ongoing non‑pensionable compensation. Actual salary will be determined by the final candidate’s qualifications and experience. Responsibilities
The Senior Development Officer (SDO) will serve as the Department’s lead for managing and advancing the County’s Homeless Management Information System (HMIS) and related reporting infrastructure. The SDO will supervise one (1) Development Officer and two (2) Analyst II positions, providing day‑to‑day direction, coaching, and quality assurance for HMIS reporting, data management, and business intelligence products. Serve as the Department’s lead for HMIS management and reporting, including internal Housing reports and City Manager’s Office Focus Area Scorecard measures related to homelessness and unsheltered homelessness. Supervise and mentor the HMIS Development Officer and Analyst staff, including work planning, priority setting, performance feedback, and professional development. Design, implement, and maintain HMIS reporting frameworks, dashboards, and data extracts that support program operations, funder requirements, and Citywide performance management. Lead efforts to improve HMIS data quality, including development of validation rules, data‑cleaning protocols, documentation, and staff training materials. Serve as the Housing Department’s primary HMIS Technical Administrator (TA)/Agency Lead, acting as liaison with the County/Bitfocus HMIS team and CoC staff; coordinate Agency Lead communications and meetings; oversee user account requests and deactivations; support agency‑level privacy, security, and data‑quality responsibilities. Coordinate closely with the Lead Information Systems Analyst to align data structures, workflows, and reporting logic across Housing’s technology platforms. Collaborate with other City departments and external partners on systems‐integration and data‑sharing efforts that enhance analysis, operational coordination, and performance monitoring. Collaborate with program managers, external agencies, and County partners to understand reporting requirements, translate them into system and data solutions, and ensure timely and accurate deliverables. Develop and maintain business intelligence products (e.g., Tableau or Microsoft Power BI dashboards) that communicate key trends and operational insights to executives, Council, community stakeholders, and frontline staff. Document business processes, data definitions, and reporting logic to support consistency, transparency, and onboarding of new staff. Identify opportunities to streamline workflows, automate recurring reports, and standardize metrics across Housing programs and Citywide homelessness initiatives. Contribute to cross‑departmental data projects and workgroups, representing the Housing Department’s HMIS and reporting needs and ensuring alignment with broader City data governance and analytics efforts. Desirable Qualifications
Experience leading or administering a Homeless Management Information System (HMIS) or similar case‑management / data system, including responsibility for data quality, privacy, and compliance with HUD and local Continuum of Care standards. Ability and willingness to meet County HMIS requirements as the Department’s HMIS Technical Administrator (TA)/Agency Lead. Demonstrated ability to design and produce clear, concise executive‑level reports and dashboards for City leadership. Experience translating program and policy questions into data and reporting requirements, and communicating complex findings to non‑technical audiences in writing and through data visualizations. Experience supervising or providing lead direction to analysts, project staff, or consultants on data, reporting, or systems projects. Familiarity with homelessness, affordable housing, or related human services programs, including knowledge of performance measurement and funder reporting requirements. Experience working on cross‑departmental or cross‑agency initiatives involving shared data, system integrations, or coordinated reporting between City departments, County partners, and community‑based organizations. Strong project management skills, including the ability to manage multiple deadlines, coordinate with diverse stakeholders, and deliver high‑quality work products in a fast‑paced environment. Minimum Qualifications
Education:
Bachelor’s Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology, or related field. Experience:
Five (5) years of increasingly responsible professional‑level, directly related work experience, including two (2) years of supervisory or development project lead experience. Acceptable Substitution:
Additional related experience may be substituted for the education requirement on a year‑for‑year basis. Form 700 Requirement:
This position requires a disclosure of outside investments, real property interest, income, and business positions. Applicants must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment. Other Qualifications (Competencies)
Job Expertise – Knowledge of homelessness response, housing, or related human services programs and funding requirements; data management and reporting practices; performance measurement and program evaluation. Analytical Thinking – Ability to interpret quantitative and qualitative data, identify trends, and develop data‑informed recommendations. Collaboration – Develops networks and builds alliances; engages in cross‑functional activities; works effectively with internal staff, other departments, County partners, and community‑based organizations. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; translates complex data and technical concepts into clear messages for diverse audiences. Computer Skills – Experienced with common business computer applications including MS Outlook, MS Word, MS PowerPoint, MS Access, MS Excel; comfortable learning databases, web‑based applications, and reporting/dashboard tools. Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead. Project Management – Plans, organizes, and monitors multiple tasks and deadlines. Supervision – Sets effective long and short‑term goals; provides motivational support; empowers others; assigns decision‑making and work functions appropriately. Technology Use/Management – Implements and manages technology solutions; promotes user adoption while ensuring privacy and security safeguards. Data and Information Management – Develops and maintains structures, standards, and processes that support accurate, consistent, and timely data; monitors data quality and documentation. Selection Process
Applicants are expected to write their own essays/responses. The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all job‑specific questions. AI content in responses may result in removal from the hiring process. Additional phases may include one or more interviews and a technical test. Eligible applicants should attach a resume and provide contact information. If you have questions about duties or the selection process, please contact Angela Tea at Angela.Tea@sanjoseca.gov. Additional Information
Employment Eligibility:
Federal law requires all employees to provide verification of their eligibility to work in this country. The City of San José will not sponsor, represent, or sign any documents related to visa applications/transfers for H1‑B or any other visa type requiring an employer application. Application Instructions:
Applications are not accepted through CalOpps or any third‑party job board. Please allow adequate time to complete the application before the deadline. If you receive an automatic confirmation email, you are successful; otherwise, email CityCareers@sanjoseca.gov. AI and the Hiring Process:
We encourage candidates to use AI responsibly as a tool for preparation, but authenticity, accuracy, and truthfulness are paramount. All interview answers must reflect your own knowledge, skills, and experiences; AI cannot replace originality or judgment. We value fairness, transparency, and equity for all applicants. #J-18808-Ljbffr
Our diverse and inclusive workforce of more than 7,000 employees plays a key role in the success of San José. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408‑535‑1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov. About The Department
The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2024‑25 operating budget of approximately $247 million and 112 employees, the Department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion. About The Data Operations And Project Support Team
The Housing Department’s former Data Support Division has transitioned into the Data Operations and Project Support Team, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives, including data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as the Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Manager’s Office Focus Area Scorecards, which track progress on reducing unsheltered homelessness. Future Direction of the Team
The Data Operations & Project Support Team is actively building capacity to meet the City’s increasing demand for high‑quality data and systems support. Looking forward, the team will expand its role in integrating systems, strengthening data quality, and developing analytics, forecasting, and geographic information system (GIS) tools that inform both policy and operational decision‑making. The team is also exploring opportunities to leverage artificial intelligence (AI) to enhance efficiency and expand analytical capabilities. Position Duties
The Housing Department is currently seeking to fill one (1) full‑time limit‑dated Senior Development Officer vacancy on the Data Operations & Project Support Team. This position is anticipated to be funded through June 30 2026, subject to further extension as appropriate. Salary range for this classification is $140,846.16 – $171,509.52. This range includes an approximate five percent (5%) ongoing non‑pensionable compensation. Actual salary will be determined by the final candidate’s qualifications and experience. Responsibilities
The Senior Development Officer (SDO) will serve as the Department’s lead for managing and advancing the County’s Homeless Management Information System (HMIS) and related reporting infrastructure. The SDO will supervise one (1) Development Officer and two (2) Analyst II positions, providing day‑to‑day direction, coaching, and quality assurance for HMIS reporting, data management, and business intelligence products. Serve as the Department’s lead for HMIS management and reporting, including internal Housing reports and City Manager’s Office Focus Area Scorecard measures related to homelessness and unsheltered homelessness. Supervise and mentor the HMIS Development Officer and Analyst staff, including work planning, priority setting, performance feedback, and professional development. Design, implement, and maintain HMIS reporting frameworks, dashboards, and data extracts that support program operations, funder requirements, and Citywide performance management. Lead efforts to improve HMIS data quality, including development of validation rules, data‑cleaning protocols, documentation, and staff training materials. Serve as the Housing Department’s primary HMIS Technical Administrator (TA)/Agency Lead, acting as liaison with the County/Bitfocus HMIS team and CoC staff; coordinate Agency Lead communications and meetings; oversee user account requests and deactivations; support agency‑level privacy, security, and data‑quality responsibilities. Coordinate closely with the Lead Information Systems Analyst to align data structures, workflows, and reporting logic across Housing’s technology platforms. Collaborate with other City departments and external partners on systems‐integration and data‑sharing efforts that enhance analysis, operational coordination, and performance monitoring. Collaborate with program managers, external agencies, and County partners to understand reporting requirements, translate them into system and data solutions, and ensure timely and accurate deliverables. Develop and maintain business intelligence products (e.g., Tableau or Microsoft Power BI dashboards) that communicate key trends and operational insights to executives, Council, community stakeholders, and frontline staff. Document business processes, data definitions, and reporting logic to support consistency, transparency, and onboarding of new staff. Identify opportunities to streamline workflows, automate recurring reports, and standardize metrics across Housing programs and Citywide homelessness initiatives. Contribute to cross‑departmental data projects and workgroups, representing the Housing Department’s HMIS and reporting needs and ensuring alignment with broader City data governance and analytics efforts. Desirable Qualifications
Experience leading or administering a Homeless Management Information System (HMIS) or similar case‑management / data system, including responsibility for data quality, privacy, and compliance with HUD and local Continuum of Care standards. Ability and willingness to meet County HMIS requirements as the Department’s HMIS Technical Administrator (TA)/Agency Lead. Demonstrated ability to design and produce clear, concise executive‑level reports and dashboards for City leadership. Experience translating program and policy questions into data and reporting requirements, and communicating complex findings to non‑technical audiences in writing and through data visualizations. Experience supervising or providing lead direction to analysts, project staff, or consultants on data, reporting, or systems projects. Familiarity with homelessness, affordable housing, or related human services programs, including knowledge of performance measurement and funder reporting requirements. Experience working on cross‑departmental or cross‑agency initiatives involving shared data, system integrations, or coordinated reporting between City departments, County partners, and community‑based organizations. Strong project management skills, including the ability to manage multiple deadlines, coordinate with diverse stakeholders, and deliver high‑quality work products in a fast‑paced environment. Minimum Qualifications
Education:
Bachelor’s Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology, or related field. Experience:
Five (5) years of increasingly responsible professional‑level, directly related work experience, including two (2) years of supervisory or development project lead experience. Acceptable Substitution:
Additional related experience may be substituted for the education requirement on a year‑for‑year basis. Form 700 Requirement:
This position requires a disclosure of outside investments, real property interest, income, and business positions. Applicants must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment. Other Qualifications (Competencies)
Job Expertise – Knowledge of homelessness response, housing, or related human services programs and funding requirements; data management and reporting practices; performance measurement and program evaluation. Analytical Thinking – Ability to interpret quantitative and qualitative data, identify trends, and develop data‑informed recommendations. Collaboration – Develops networks and builds alliances; engages in cross‑functional activities; works effectively with internal staff, other departments, County partners, and community‑based organizations. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; translates complex data and technical concepts into clear messages for diverse audiences. Computer Skills – Experienced with common business computer applications including MS Outlook, MS Word, MS PowerPoint, MS Access, MS Excel; comfortable learning databases, web‑based applications, and reporting/dashboard tools. Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead. Project Management – Plans, organizes, and monitors multiple tasks and deadlines. Supervision – Sets effective long and short‑term goals; provides motivational support; empowers others; assigns decision‑making and work functions appropriately. Technology Use/Management – Implements and manages technology solutions; promotes user adoption while ensuring privacy and security safeguards. Data and Information Management – Develops and maintains structures, standards, and processes that support accurate, consistent, and timely data; monitors data quality and documentation. Selection Process
Applicants are expected to write their own essays/responses. The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all job‑specific questions. AI content in responses may result in removal from the hiring process. Additional phases may include one or more interviews and a technical test. Eligible applicants should attach a resume and provide contact information. If you have questions about duties or the selection process, please contact Angela Tea at Angela.Tea@sanjoseca.gov. Additional Information
Employment Eligibility:
Federal law requires all employees to provide verification of their eligibility to work in this country. The City of San José will not sponsor, represent, or sign any documents related to visa applications/transfers for H1‑B or any other visa type requiring an employer application. Application Instructions:
Applications are not accepted through CalOpps or any third‑party job board. Please allow adequate time to complete the application before the deadline. If you receive an automatic confirmation email, you are successful; otherwise, email CityCareers@sanjoseca.gov. AI and the Hiring Process:
We encourage candidates to use AI responsibly as a tool for preparation, but authenticity, accuracy, and truthfulness are paramount. All interview answers must reflect your own knowledge, skills, and experiences; AI cannot replace originality or judgment. We value fairness, transparency, and equity for all applicants. #J-18808-Ljbffr