Petco
Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Position Overview The General Manager leads through Petco’s vision of “Healthier Pets. Happier People. Better World.” by developing a high‑performing team that consistently delivers top‑line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. Key focus areas include people, performance, and process, resulting in overall profitability.
Position Responsibilities The GM regularly exercises discretion and independent judgment to create the best possible partner, guest, and pet experience. The role involves leading people, performance, and process activities, and requires a passion for pets, the ability to inspire and lead, focus on process excellence, and a drive for results.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly partners in all areas required to run the store efficiently and to Petco standards.
Create a professional environment that inspires and encourages growth and engagement of partners.
Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and sharing product knowledge to enable partner suggestions.
Be responsible for all partner performance management.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
Market the Pet Care Center and its products, oversee planning of on‑site and community events, such as adoptions, school visits and other local promotions and animal‑welfare events.
Process
Ensure the proper health, appearance, welfare, and handling of all animals.
Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set‑up and monthly ad planner guidelines.
Complete and submit accounting, inventory management and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels.
Maintain the Pet Care Center’s appearance, safety procedures and adherence to operational standards.
Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Ensure the Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
Maintain the Pet Care Center’s professional image, appearance, and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to partners and associates; provide proactive leadership to maintain a positive business climate that motivates the team in alignment with our company goals.
PROMOTE SAFETY. Ensure policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.
FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and improve guest engagement, guest satisfaction and company image.
PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.
ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership; lead the team in a way that is committed to high standards within a fun working environment.
Education And Experience
High school diploma or equivalent (GED) and proficiency in basic business & finance acumen, analysis and problem‑solving skills, and a focus on people development & guest service.
Excellent communication and computer skills.
Three or more years of management experience or the equivalent is required; previous retail management experience is preferred.
Working knowledge of general business practices and strong organizational skills.
Qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others; professional appearance and genuine interest in all kinds of animals.
Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.
Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment The majority of job duties are conducted indoors, with occasional merchandise stocking, customer carry‑outs, and bank deposits requiring brief leaving of the Pet Care Center. Risks include bending, kneeling, moving merchandise (up to 50 pounds) and standing for long periods; a limited amount of travel may be required.
Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center‑related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
Benefits For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see
Petco Total Rewards .
Equal Opportunity Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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Position Overview The General Manager leads through Petco’s vision of “Healthier Pets. Happier People. Better World.” by developing a high‑performing team that consistently delivers top‑line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. Key focus areas include people, performance, and process, resulting in overall profitability.
Position Responsibilities The GM regularly exercises discretion and independent judgment to create the best possible partner, guest, and pet experience. The role involves leading people, performance, and process activities, and requires a passion for pets, the ability to inspire and lead, focus on process excellence, and a drive for results.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly partners in all areas required to run the store efficiently and to Petco standards.
Create a professional environment that inspires and encourages growth and engagement of partners.
Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and sharing product knowledge to enable partner suggestions.
Be responsible for all partner performance management.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
Market the Pet Care Center and its products, oversee planning of on‑site and community events, such as adoptions, school visits and other local promotions and animal‑welfare events.
Process
Ensure the proper health, appearance, welfare, and handling of all animals.
Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set‑up and monthly ad planner guidelines.
Complete and submit accounting, inventory management and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels.
Maintain the Pet Care Center’s appearance, safety procedures and adherence to operational standards.
Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Ensure the Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
Maintain the Pet Care Center’s professional image, appearance, and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to partners and associates; provide proactive leadership to maintain a positive business climate that motivates the team in alignment with our company goals.
PROMOTE SAFETY. Ensure policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.
FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and improve guest engagement, guest satisfaction and company image.
PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.
ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership; lead the team in a way that is committed to high standards within a fun working environment.
Education And Experience
High school diploma or equivalent (GED) and proficiency in basic business & finance acumen, analysis and problem‑solving skills, and a focus on people development & guest service.
Excellent communication and computer skills.
Three or more years of management experience or the equivalent is required; previous retail management experience is preferred.
Working knowledge of general business practices and strong organizational skills.
Qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others; professional appearance and genuine interest in all kinds of animals.
Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.
Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment The majority of job duties are conducted indoors, with occasional merchandise stocking, customer carry‑outs, and bank deposits requiring brief leaving of the Pet Care Center. Risks include bending, kneeling, moving merchandise (up to 50 pounds) and standing for long periods; a limited amount of travel may be required.
Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center‑related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
Benefits For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see
Petco Total Rewards .
Equal Opportunity Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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