POP MART
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This range is provided by POP MART. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $90,000.00/yr - $120,000.00/yr
Direct message the job poster from POP MART
At POP MART, we are driven by a passion to create happiness and bring joy to people’s lives through our unique and fun designer toys. As the top brand in Greater China and a proud listing on the HK Stock Exchange, we specialize in a niche market that has captured the hearts of millions.
Our commitment to spreading happiness knows no borders. With a robust globalization strategy, we are expanding our presence to overseas markets. POP MART has already established a foothold in 23 countries and regions, including South Korea, Japan, and Singapore.
Following the tremendous success of our first store in Los Angeles, POP MART is excited to expand to the East Coast, Midwest, Pacific Northwest, and eventually the Southeast of the United States over the next two years!
We are now seeking a
Retail Area Manager
to support the next stage of our U.S. retail expansion. This role will oversee 3–5 store locations, ensuring operational excellence, team development, and a consistent brand experience. If you are a motivated, hands‑on leader with a passion for retail and team building, this is your opportunity to grow with a fast‑paced, culture‑driven company.
What You Will Achieve
Oversee day‑to‑day operations for 3–5 retail store locations, ensuring compliance with POP MART’s operational, visual, and customer experience standards
Drive Key Performance Indicators (KPIs) including sales targets, ATV, UPT, Membership, and shrink control
Train, coach, and motivate Store Managers and store staff to ensure high performance and strong team culture
Support hiring, onboarding, and development of store‑level staff in coordination with the District Manager
Manage store staffing levels and payroll to align with labor budgets and productivity goals
Travel regularly to store locations to observe, audit, and support operations
Monitor inventory, visual merchandising, and loss prevention protocols
Act as a communication link between stores and the District Manager, ensuring timely reporting and follow‑through on key initiatives
Partner with cross‑functional departments including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising to support store needs
Champion a strong customer service culture and deliver feedback that supports continuous improvement
Identify and address operational challenges in a timely and effective manner
Support Store Managers in executing promotional events and product launches
Oversee ROBO Shop (vending machine) operations within assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.
What You Will Need
3 to 5 years minimum of progressive experience in retail as a Store Manager as well as 1+ year of multi‑unit management experience preferred
Strong leadership skills with the ability to mentor and inspire diverse teams
Excellent communication and interpersonal skills
Strong problem‑solving and time management abilities
Proven ability to meet and exceed operational goals and KPIs
Comfortable working in a fast‑paced, entrepreneurial environment
Proficient in Microsoft Office and retail POS systems
Language: English required; Mandarin is a plus but not mandatory
Must be able to travel between store locations regularly
What We Offer
Market‑competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on‑the‑job training to ensure employees are equipped with the most up‑to‑date skill sets and knowledge
Career development: we work with you to advance your career through short‑term assignments, and new experiences, etc.
Direct impact in helping shape POP MART’s global retail journey in the U.S. market!
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Seniority level Associate
Employment type Full‑time
Job function Management, Sales, and Customer Service
Industries Entertainment Providers, Manufacturing, and Retail Apparel and Fashion
Referrals increase your chances of interviewing at POP MART by 2x
#J-18808-Ljbffr
This range is provided by POP MART. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $90,000.00/yr - $120,000.00/yr
Direct message the job poster from POP MART
At POP MART, we are driven by a passion to create happiness and bring joy to people’s lives through our unique and fun designer toys. As the top brand in Greater China and a proud listing on the HK Stock Exchange, we specialize in a niche market that has captured the hearts of millions.
Our commitment to spreading happiness knows no borders. With a robust globalization strategy, we are expanding our presence to overseas markets. POP MART has already established a foothold in 23 countries and regions, including South Korea, Japan, and Singapore.
Following the tremendous success of our first store in Los Angeles, POP MART is excited to expand to the East Coast, Midwest, Pacific Northwest, and eventually the Southeast of the United States over the next two years!
We are now seeking a
Retail Area Manager
to support the next stage of our U.S. retail expansion. This role will oversee 3–5 store locations, ensuring operational excellence, team development, and a consistent brand experience. If you are a motivated, hands‑on leader with a passion for retail and team building, this is your opportunity to grow with a fast‑paced, culture‑driven company.
What You Will Achieve
Oversee day‑to‑day operations for 3–5 retail store locations, ensuring compliance with POP MART’s operational, visual, and customer experience standards
Drive Key Performance Indicators (KPIs) including sales targets, ATV, UPT, Membership, and shrink control
Train, coach, and motivate Store Managers and store staff to ensure high performance and strong team culture
Support hiring, onboarding, and development of store‑level staff in coordination with the District Manager
Manage store staffing levels and payroll to align with labor budgets and productivity goals
Travel regularly to store locations to observe, audit, and support operations
Monitor inventory, visual merchandising, and loss prevention protocols
Act as a communication link between stores and the District Manager, ensuring timely reporting and follow‑through on key initiatives
Partner with cross‑functional departments including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising to support store needs
Champion a strong customer service culture and deliver feedback that supports continuous improvement
Identify and address operational challenges in a timely and effective manner
Support Store Managers in executing promotional events and product launches
Oversee ROBO Shop (vending machine) operations within assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.
What You Will Need
3 to 5 years minimum of progressive experience in retail as a Store Manager as well as 1+ year of multi‑unit management experience preferred
Strong leadership skills with the ability to mentor and inspire diverse teams
Excellent communication and interpersonal skills
Strong problem‑solving and time management abilities
Proven ability to meet and exceed operational goals and KPIs
Comfortable working in a fast‑paced, entrepreneurial environment
Proficient in Microsoft Office and retail POS systems
Language: English required; Mandarin is a plus but not mandatory
Must be able to travel between store locations regularly
What We Offer
Market‑competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on‑the‑job training to ensure employees are equipped with the most up‑to‑date skill sets and knowledge
Career development: we work with you to advance your career through short‑term assignments, and new experiences, etc.
Direct impact in helping shape POP MART’s global retail journey in the U.S. market!
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Seniority level Associate
Employment type Full‑time
Job function Management, Sales, and Customer Service
Industries Entertainment Providers, Manufacturing, and Retail Apparel and Fashion
Referrals increase your chances of interviewing at POP MART by 2x
#J-18808-Ljbffr