U.S. Bank
Client Connectivity Solutions Consultant (Servicing)
U.S. Bank, Atlanta, Georgia, United States, 30383
Client Connectivity Solutions Consultant (Servicing)
Join to apply for the
Client Connectivity Solutions Consultant (Servicing)
role at
U.S. Bank
Location: Atlanta, GA
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description The Client Connectivity Solutions Consultant is responsible for maintaining our client’s connections throughout the life of their integration with U.S. Bank for optimal performance. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Consultant assists clients as their connections require modification and orchestrates client migrations to new services.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Essential Function
Oversee the client servicing experience journey, ensuring that our business clients are aware proactively of disruptions and can easily maintain access to their U.S. Bank data.
Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
Serve as a single point of contact to assist clients with planned changes to their connection. Guide clients through the process and track their progress. Requires in-depth knowledge of U.S. Bank product functionality.
Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi‑departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client servicing.
Draft documentation to improve operational processes and project oversight. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Basic Qualifications
Bachelor's degree, or equivalent work experience.
Positive, team-oriented attitude. Strong verbal and written communication skills.
High attention to detail, information design, and visual presentation & strong organizational skills.
Strong influencing and partnership / collaboration skills to drive cross-functional teams.
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
Experience working in a client-facing role overseeing technical solutions.
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.
Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations.
Experience consulting with clients to resolve issues on demand during live troubleshooting sessions.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equal Employment Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary Range Pay Range: $105,400.00 - $124,000.00
Background Checks U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting Status Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr
Client Connectivity Solutions Consultant (Servicing)
role at
U.S. Bank
Location: Atlanta, GA
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description The Client Connectivity Solutions Consultant is responsible for maintaining our client’s connections throughout the life of their integration with U.S. Bank for optimal performance. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Consultant assists clients as their connections require modification and orchestrates client migrations to new services.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Essential Function
Oversee the client servicing experience journey, ensuring that our business clients are aware proactively of disruptions and can easily maintain access to their U.S. Bank data.
Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
Serve as a single point of contact to assist clients with planned changes to their connection. Guide clients through the process and track their progress. Requires in-depth knowledge of U.S. Bank product functionality.
Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi‑departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client servicing.
Draft documentation to improve operational processes and project oversight. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Basic Qualifications
Bachelor's degree, or equivalent work experience.
Positive, team-oriented attitude. Strong verbal and written communication skills.
High attention to detail, information design, and visual presentation & strong organizational skills.
Strong influencing and partnership / collaboration skills to drive cross-functional teams.
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
Experience working in a client-facing role overseeing technical solutions.
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.
Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations.
Experience consulting with clients to resolve issues on demand during live troubleshooting sessions.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equal Employment Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary Range Pay Range: $105,400.00 - $124,000.00
Background Checks U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting Status Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr