Cellular Services Assistant Job at SRO Marketing in San Mateo

Join SRO Marketing, a results-driven marketing firm in San Francisco, as a Cellular Services Assistant and set the standard for wireless sales excellence. The Cellular Services Assistant engages with customers, masters cutting-edge wireless solutions, and crushes targets in a high-energy environment. If you’re ambitious, competitive, and ready to be the best, this is your opportunity to shine.

If you want to know about the requirements for this role, read on for all the relevant information.

As a Cellular Services Assistant, you don’t just process enrollments—you unlock opportunity. By connecting students, job seekers, and seniors to essential wireless services, the Cellular Services Assistant delivers real impact—and tracks their progress with pride. With clear communication, fast activations, and compliance precision, the Cellular Services Assistant turns complex eligibility rules into simple steps so no one misses out.

Key Responsibilities of the Cellular Services Assistant

• Drive awareness of wireless programs by engaging in outreach initiatives that showcase smartphones, affordable service plans, and device features.
• Manage activations and upgrades by confirming eligibility, preparing documentation, and ensuring accurate setup of wireless devices and accounts.
• Provide product expertise by explaining service options, pricing details, and plan benefits in a clear, customer‑focused manner.
• Resolve device and connectivity issues by troubleshooting common concerns and escalating advanced cases to technical support teams when necessary.
• Maintain CRM and reporting systems with precise records of customer interactions, service milestones, and device preferences to support retention and compliance. xrczosw
• Support merchandising and promotions by organizing product displays, assisting with launch events, and contributing to campaigns that increase visibility and engagement.