Consumer Services Representative Job at Ocean Dental in Edmond

We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or messaging platform.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining professionalism and empathy.
• Document all customer interactions in the CRM system.
• Process orders, returns, refunds, and account updates as needed.
• Escalate complex issues to the appropriate department or supervisor.
• Meet performance metrics such as response time, customer satisfaction, and quality standards.
• Stay informed about product updates, feature changes, and company policies.
• Contribute to a positive team environment and suggest process improvements.

Qualifications

• High school diploma or equivalent (Associates or Bachelors degree a plus).
• Prior customer service experience preferred (call center, retail, hospitality, or similar).
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment with minimal supervision.
• Comfortable using customer support software, CRM systems, and communication tools.
• Strong problem-solving and multitasking abilities.
• Reliable high-speed internet and a quiet workspace.

Key Skills

• Customer service & communication
• Active listening
• Conflict resolution
• Multitasking & time management
• Tech-savviness
• Attention to detail
• Empathy & patience

Work Environment

• 100% remote position
• Flexible or set schedule depending on role
• Requires consistent internet connection and adequate home office setup

Benefits (Optional Section)

• Health, dental, and vision insurance
• Paid time off & holidays
• Retirement savings plan
• Performance bonuses
• Remote work stipend

Preferred qualifications:

• Legally authorized to work in the United States
• 18 years or older