Franklin Fitch
Information Technology Field Technician (Miami)
Franklin Fitch, Miami, Florida, United States, 33222
Our client, a respected Managed Services Provider, is looking for a Field Service Engineer to join their team in a hybrid role. This position is perfect for a technical professional who enjoys working directly with clients, solving IT and networking challenges, and balancing onsite support with remote service desk responsibilities.
Youll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly.
What Youll Do Onsite & Field Support: Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues. Remote Service Desk: Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues. Knowledgebase & Documentation: Maintain accurate client records and contribute to the company knowledge base. Hardware & Software Provisioning: Install and configure computer hardware, software, and peripherals, and maintain inventory records. Professional Growth: Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed.
What Were Looking For Associate or Bachelors degree in progress Minimum 3 years IT service desk experience Minimum 3 years customer service experience (phone/email) Minimum 1 year Managed Service Provider experience Experience with ticketing systems (e.g., Autotask) Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams General knowledge of network devices (switches, firewalls, etc.) Strong communication skills and a customer-first approach Valid U.S. drivers license with clean record; ability to travel within Florida, including overnight trips
Why Apply? Work in a hybrid role balancing onsite client interaction and remote support Gain experience across multiple technologies and IT environments Join a company that values professional growth, certifications, and technical skill development
Youll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly.
What Youll Do Onsite & Field Support: Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues. Remote Service Desk: Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues. Knowledgebase & Documentation: Maintain accurate client records and contribute to the company knowledge base. Hardware & Software Provisioning: Install and configure computer hardware, software, and peripherals, and maintain inventory records. Professional Growth: Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed.
What Were Looking For Associate or Bachelors degree in progress Minimum 3 years IT service desk experience Minimum 3 years customer service experience (phone/email) Minimum 1 year Managed Service Provider experience Experience with ticketing systems (e.g., Autotask) Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams General knowledge of network devices (switches, firewalls, etc.) Strong communication skills and a customer-first approach Valid U.S. drivers license with clean record; ability to travel within Florida, including overnight trips
Why Apply? Work in a hybrid role balancing onsite client interaction and remote support Gain experience across multiple technologies and IT environments Join a company that values professional growth, certifications, and technical skill development