Hanwha Vision America
Application System Engineer (Teaneck)
Hanwha Vision America, Teaneck, New Jersey, United States, 07688
Job Description:
Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, youll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. Youll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.
Key Responsibilities: Technical Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers Writing Sample required Test, document, and deploy workarounds for fixes in development Update and manage the issue log Own complex support cases for business-critical customers Training Serve as Subject Matter Expert regarding the Hanwha Vision product line, Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration
Requirements: Previous Experience in customer/end-user-facing roles Korean Language required Ability to travel on short notice. Travel (15-25%) Excellent understanding and troubleshooting capabilities of intricate network-based security systems Proven Aptitude in Root Cause Analysis Excellent ability to communicate complex ideas both verbally and in writing Certifications in CCNA/CCNE/Network + Linux + ASW or other Cloud Certification In-depth knowledge of Incident and Problem management Self-motivated and proven time management capabilities 3-5 years experience supporting IP-based security systems or a related industry preferred
Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, youll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. Youll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.
Key Responsibilities: Technical Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers Writing Sample required Test, document, and deploy workarounds for fixes in development Update and manage the issue log Own complex support cases for business-critical customers Training Serve as Subject Matter Expert regarding the Hanwha Vision product line, Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration
Requirements: Previous Experience in customer/end-user-facing roles Korean Language required Ability to travel on short notice. Travel (15-25%) Excellent understanding and troubleshooting capabilities of intricate network-based security systems Proven Aptitude in Root Cause Analysis Excellent ability to communicate complex ideas both verbally and in writing Certifications in CCNA/CCNE/Network + Linux + ASW or other Cloud Certification In-depth knowledge of Incident and Problem management Self-motivated and proven time management capabilities 3-5 years experience supporting IP-based security systems or a related industry preferred