Omni Hotels & Resorts is hiring: Assistant Front Office Manager in Boston

Job Title and Employer Assistant Front Office Manager – Omni Hotels & Resorts Overview The 1,054‑room Omni Boston Hotel at the Seaport is the newest luxury hotel in the city of Boston and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space and caters to the most discerning clientele. Job Description The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond‑rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space, allowing us to provide each guest a unique and memorable experience. It was voted “2023 Best Places to Work” by the Boston Business Journal. Creativity must infuse everything we do. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We dig deeper to find solutions when needed. As the Assistant Front Office Manager you will work closely with the Director of Front Office to oversee the Front Desk, Guest Services, and Ideal Services staff, ensuring maximum Front Office operating efficiency. You will manage and problem‑solve associate and guest issues while remaining professional at all times. Salary: $58,000/year, based on experience. Responsibilities Handle all training with associates to ensure Omni Standards. Communicate consistently with all department managers, especially with Night Audit each evening/morning. Handle all guest complaints, maintaining a satisfactory impression and resolving any issues. Be very familiar with the hotel computer system for training, maintenance, and troubleshooting. Complete weekly supply inventories to ensure adequate par levels. Complete rate discrepancy reports and make needed changes. Block/assign applicable arrivals for the following day (e.g., V.I.P.’s, ESP’s, Special Requests). Prepare group information sheets. Complete check‑out with balance report. Complete credit checks daily. Adhere to all Systems & Controls of the Front Office and relevant areas of responsibility. Assure knowledge and training of Marketing Programs, company, and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are tracked and serviced. Qualifications Previous luxury hotel experience is required. Must be able to work a flexible schedule and willing to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer‑service oriented, able to multi‑task, detail‑oriented, and possess excellent organizational skills. Four‑year college degree, preferably in hospitality. Knowledge of Property Management Systems and related computer programs. Strong knowledge of Microsoft Office software. Perks & Benefits A culture of fun, inclusion, and growth. Complimentary meals. Health insurance and matching 401(k) after one year. Generous paid time off offered after 90 days. Performance‑driven, ALL‑IN culture. Discounted associate rates at Omni properties nationwide. Equal Employment Opportunity Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available. The OFCCP's Pay Transparency Nondiscrimination policy statement is also provided. To apply or for special assistance, please email applicationassistance@omnihotels.com . #J-18808-Ljbffr