Coforge
Job Title: Desktop Specialist
Skills:
Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience:
8 Years+ Job Location:
Princeton, NJ Full Time and Onsite
We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.
Key Responsibilities: Provide
executive-level IT support
for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver
remote and on-site end-user support
across Coforge offices. Manage
laptop allocation, maintenance, and troubleshooting
for hardware/software issues. Perform
basic network, systems, and infrastructure troubleshooting . Ensure smooth functioning of
Microsoft 365 applications
and other collaboration platforms (Teams, Zoom, Genesys). Handle
patch management , EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to
ILL/MPLS/SD-WAN . Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support.
Mandatory Skills: L1/L2 assessment of
network, systems, infra, VC, collaboration tools . Strong knowledge of
Microsoft apps, O365 , patch management. Exposure to
EDR, DSM tools , and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in
executive support
within a fast-paced enterprise ecosystem. Understanding of connectivity technologies:
ILL/MPLS/SD-WAN .
Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management.
Skills to be Evaluated On: L1/L2 troubleshooting of
network, systems, infra, VC, collaboration tools . Ability to correlate issues with
Microsoft apps, O365 . Patch management and endpoint security (EDR, DSM tools). Proficiency in
Microsoft Teams, Zoom, Genesys . Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments.
Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.
Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience:
8 Years+ Job Location:
Princeton, NJ Full Time and Onsite
We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.
Key Responsibilities: Provide
executive-level IT support
for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver
remote and on-site end-user support
across Coforge offices. Manage
laptop allocation, maintenance, and troubleshooting
for hardware/software issues. Perform
basic network, systems, and infrastructure troubleshooting . Ensure smooth functioning of
Microsoft 365 applications
and other collaboration platforms (Teams, Zoom, Genesys). Handle
patch management , EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to
ILL/MPLS/SD-WAN . Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support.
Mandatory Skills: L1/L2 assessment of
network, systems, infra, VC, collaboration tools . Strong knowledge of
Microsoft apps, O365 , patch management. Exposure to
EDR, DSM tools , and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in
executive support
within a fast-paced enterprise ecosystem. Understanding of connectivity technologies:
ILL/MPLS/SD-WAN .
Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management.
Skills to be Evaluated On: L1/L2 troubleshooting of
network, systems, infra, VC, collaboration tools . Ability to correlate issues with
Microsoft apps, O365 . Patch management and endpoint security (EDR, DSM tools). Proficiency in
Microsoft Teams, Zoom, Genesys . Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments.
Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.