Meltwater Group
Location: Chicago, IL, United States
Date Posted: Dec 8, 2025
Category: Sales
We are hiring a Success Architect to lead strategic client value realization for our top enterprise customers across North America and Global. You will act as the senior-most post‑sales advisor, working closely with C‑level stakeholders to design and deliver solutions that drive retention and growth.
Success Architects play a pivotal role in supporting Meltwater’s most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability and adherence to best practices. They help optimize efficiency and reliability while proactively identifying risks and recommending industry best practices & improvements to maintain technical health. Additionally, they offer strategic insights into enabling customers to plan, develop, and evolve their implementations effectively. Success Architects empower businesses to maximize their investment, aligning technology with business goals for long‑term success.
What You’ll Do:
Help drive Gross Revenue Retention (GRR) for Enterprise accounts in NAM
Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success
Partner with our most strategic and high‑priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption
Serve as a trusted technical SME within the broader Customer Success organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices
Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions
Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long‑term adoption
Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth
Uncover new and evolving use cases and buying centres
Act as the voice of the customer to influence product development and roadmap
Deliver thought leadership in client forums and regional events
Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring clients stay ahead of emerging trends in AI and media intelligence
Lead with insight and storytelling, helping clients connect analytics and intelligence to business outcomes
Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring the team stays ahead of emerging trends in AI and media intelligence
Manage multiple client programs simultaneously, prioritizing effectively and contributing across projects as needed
What You’ll Bring:
6+ years in enterprise account management, consulting, or SaaS customer success
Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert
Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape
Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape
Proven ability to shape insight‑driven narratives that inform business decisions
Experience working with C‑level stakeholders, ideally with consumer intelligence, marketing, communications and/or PR personas
Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
Exceptional communication, commercial judgment, and problem‑solving skills
Exceptional organization, multitasking, and prioritization skills – able to manage multiple client programs seamlessly
Comfortable navigating matrixed global organizations
Strong collaboration mindset – ready to contribute across teams and functions where needed
Extra language proficiency is a plus
Why Join Us? You’ll shape the strategic direction of Meltwater’s most valuable customer relationships across a fast‑growing region. This is a career‑defining opportunity for someone who thrives on ownership, impact, and regional complexity.
What We Offer
Flexible paid time off that allows you to have an enhanced work‑life balance
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters
Energetic work environment with a remote or hybrid work style, providing the balance you need
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Compensation: Base Salary of $76,000 – $100,800 USD per year + quarterly commissions subject to the terms of the applicable commission plan.
Total compensation range for this position: $95,000 – $126,000 USD per year. Earnings are dependent on individual sales performance.
Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem‑solvers, and high‑performers who embrace challenges and find new solutions for our customers.
Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across
#J-18808-Ljbffr
We are hiring a Success Architect to lead strategic client value realization for our top enterprise customers across North America and Global. You will act as the senior-most post‑sales advisor, working closely with C‑level stakeholders to design and deliver solutions that drive retention and growth.
Success Architects play a pivotal role in supporting Meltwater’s most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability and adherence to best practices. They help optimize efficiency and reliability while proactively identifying risks and recommending industry best practices & improvements to maintain technical health. Additionally, they offer strategic insights into enabling customers to plan, develop, and evolve their implementations effectively. Success Architects empower businesses to maximize their investment, aligning technology with business goals for long‑term success.
What You’ll Do:
Help drive Gross Revenue Retention (GRR) for Enterprise accounts in NAM
Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success
Partner with our most strategic and high‑priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption
Serve as a trusted technical SME within the broader Customer Success organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices
Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions
Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long‑term adoption
Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth
Uncover new and evolving use cases and buying centres
Act as the voice of the customer to influence product development and roadmap
Deliver thought leadership in client forums and regional events
Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring clients stay ahead of emerging trends in AI and media intelligence
Lead with insight and storytelling, helping clients connect analytics and intelligence to business outcomes
Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring the team stays ahead of emerging trends in AI and media intelligence
Manage multiple client programs simultaneously, prioritizing effectively and contributing across projects as needed
What You’ll Bring:
6+ years in enterprise account management, consulting, or SaaS customer success
Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert
Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape
Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape
Proven ability to shape insight‑driven narratives that inform business decisions
Experience working with C‑level stakeholders, ideally with consumer intelligence, marketing, communications and/or PR personas
Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
Exceptional communication, commercial judgment, and problem‑solving skills
Exceptional organization, multitasking, and prioritization skills – able to manage multiple client programs seamlessly
Comfortable navigating matrixed global organizations
Strong collaboration mindset – ready to contribute across teams and functions where needed
Extra language proficiency is a plus
Why Join Us? You’ll shape the strategic direction of Meltwater’s most valuable customer relationships across a fast‑growing region. This is a career‑defining opportunity for someone who thrives on ownership, impact, and regional complexity.
What We Offer
Flexible paid time off that allows you to have an enhanced work‑life balance
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters
Energetic work environment with a remote or hybrid work style, providing the balance you need
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Compensation: Base Salary of $76,000 – $100,800 USD per year + quarterly commissions subject to the terms of the applicable commission plan.
Total compensation range for this position: $95,000 – $126,000 USD per year. Earnings are dependent on individual sales performance.
Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem‑solvers, and high‑performers who embrace challenges and find new solutions for our customers.
Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across
#J-18808-Ljbffr