Blackwell HR
Senior Director, Member Experience & Product Strategy - Aviation
Blackwell HR, Washington, District of Columbia, us, 20022
RTCA, Inc. is a not-for-profit member organization that has been at the forefront of aviation standards development since 1935. We collaborate with industry leaders, government organizations, and global stakeholders to develop consensus-based performance standards and guidance materials that enhance aviation safety, security, and efficiency.
Position Summary RTCA, Inc. is seeking an aviation professional to fill the role of Senior Director, Member Experience & Product Strategy, a key leader responsible for shaping RTCA’s product strategy, strengthening member engagement, and representing RTCA within the aviation community. This role oversees product delivery, member outreach, marketing/communications, and helps drive RTCA’s membership and product growth strategy. The ideal candidate brings deep aviation experience, an understanding of small nonprofit environments, and commitment to our mission and the global aviation industry.
Essential Functions and Responsibilities
Serve as a strategic advisor to executive leadership on product direction, member needs, and aviation industry trends
Analyze industry feedback and organizational data to inform strategic recommendations.
Represent RTCA at aviation industry events, forums, conferences, and stakeholder meetings; oversee RTCA’s presence at industry engagement opportunities
Build and maintain strong relationships with aviation partners, regulators, and other stakeholders to support the mission and increase member value
Monitor emerging aviation issues to ensure RTCA’s products and member offerings remain relevant and impactful to its members and the industry at large
Collaborate with the Standards and Technologies team for the transition of technical products from development to publication and potential training opportunities
Marketing & Communications
Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions
Oversee brand consistency, messaging, and external communications to members, stakeholders, and the broader aviation community
Ensure cohesive and professional communication across all channels, including email, website, digital content, and social platforms
Identify opportunities to increase visibility of RTCA products, events, and member benefits
Support contract negotiations and service delivery that involve marketing-related vendors or platforms
Member Engagement
Develop and execute initiatives to grow membership and strengthen member value, including training, publications and events
Oversee the member support experience, ensuring timely and high‑quality responses to inquiries
Implement feedback programs to assess member satisfaction and value, identifying areas for improvement
Lead outreach efforts to build relationships with new and prospective members
Manage the Association Management System (AMS) to ensure accurate member data, reporting, and analytics
Deliver a best‑in‑class member experience across onboarding, engagement, and renewal touchpoints
Product Delivery & Operations
Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions
Lead the development, delivery, and continuous improvement of RTCA’s products, including training, publications, and events
Establish and track KPIs to measure member satisfaction and evaluate operational efficiencies
Manage the Learning Management System (LMS) and ensure high‑quality, accurate, and updated content delivery
Perform data analytics to assess product performance, event outcomes (hosted events), and revenue potential to make informed business decisions
Identify opportunities to enhance existing products and develop new offerings aligned with member needs and industry trends
Oversee cross‑functional workflows to ensure smooth product development and implementation
Qualifications:
4‑year degree in Business Management, Marketing Communications, or related field
10+ years working in the aviation industry
10+ years’ leading effective, productive teams in a customer focused environment
Demonstrated experience developing and implementing a Strategic Plan
Experience in a membership environment with a passion for serving members is essential
Ability to accurately forecast revenue and drive results
Experience using data analytics to inform marketing strategy and business decisions
Experience overseeing or implementing AMS systems
Experience working in a fast‑paced environment ideally with a nonprofit or small organization
Strong organizational skills with the ability to prioritize activities and adapt to changing needs to ensure efficient operations
Self‑starter with strong prioritization and time‑management skills
Strategic thinker and servant leader with excellent communication and interpersonal abilities
Detail‑oriented and able to work effectively within a small, collaborative team
Strong negotiation skills; pricing strategy experience a plus
Work Environment:
Location: Washington, D.C.
Work Schedule:
Hybrid, Required 2-3 days a week on‑site in our Washington, DC office
This office maintains a business dress environment
This position requires being present in the RTCA, Inc., HQ Office in Washington, D.C. Business hours are Monday through Friday. Remote work is possible up to three days a week when not contradicted by additional onsite responsibilities and other meetings
It is estimated that the position requires a 15% commitment to travel, both domestic and international
Physical Demands:
The person in this position must be able to work at a computer for up to 75% of the workday
The person in this position will be regularly presenting to small and large groups in hybrid and face to face meetings
Compensation and Benefits:
The expected pay range for this role is $155,000 to $170,000 per year and will be commensurate with factors such as relevant experience, skills, and qualifications
Comprehensive benefits package, including medical, dental, and vision coverage, with the employer covering 80% of the preferred plan medical premium and 100% of the premium for dental and vision for eligible employees and their dependents
Disability and life insurance benefits are fully covered at no cost to the employee
401(k) retirement plan with employer matching
Up to $150/month (up to $1,800 annually) towards approved transportation costs
Annual incentive bonus program
Paid time off and holidays including the week between Christmas Day and New Year’s Day
Professional development and continuing education reimbursement
RTCA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Please note that visa sponsorship is not available for this position.
All applicants must apply directly through the RTCA, Inc. website or by emailing hr@rtca.org.
#J-18808-Ljbffr
Position Summary RTCA, Inc. is seeking an aviation professional to fill the role of Senior Director, Member Experience & Product Strategy, a key leader responsible for shaping RTCA’s product strategy, strengthening member engagement, and representing RTCA within the aviation community. This role oversees product delivery, member outreach, marketing/communications, and helps drive RTCA’s membership and product growth strategy. The ideal candidate brings deep aviation experience, an understanding of small nonprofit environments, and commitment to our mission and the global aviation industry.
Essential Functions and Responsibilities
Serve as a strategic advisor to executive leadership on product direction, member needs, and aviation industry trends
Analyze industry feedback and organizational data to inform strategic recommendations.
Represent RTCA at aviation industry events, forums, conferences, and stakeholder meetings; oversee RTCA’s presence at industry engagement opportunities
Build and maintain strong relationships with aviation partners, regulators, and other stakeholders to support the mission and increase member value
Monitor emerging aviation issues to ensure RTCA’s products and member offerings remain relevant and impactful to its members and the industry at large
Collaborate with the Standards and Technologies team for the transition of technical products from development to publication and potential training opportunities
Marketing & Communications
Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions
Oversee brand consistency, messaging, and external communications to members, stakeholders, and the broader aviation community
Ensure cohesive and professional communication across all channels, including email, website, digital content, and social platforms
Identify opportunities to increase visibility of RTCA products, events, and member benefits
Support contract negotiations and service delivery that involve marketing-related vendors or platforms
Member Engagement
Develop and execute initiatives to grow membership and strengthen member value, including training, publications and events
Oversee the member support experience, ensuring timely and high‑quality responses to inquiries
Implement feedback programs to assess member satisfaction and value, identifying areas for improvement
Lead outreach efforts to build relationships with new and prospective members
Manage the Association Management System (AMS) to ensure accurate member data, reporting, and analytics
Deliver a best‑in‑class member experience across onboarding, engagement, and renewal touchpoints
Product Delivery & Operations
Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions
Lead the development, delivery, and continuous improvement of RTCA’s products, including training, publications, and events
Establish and track KPIs to measure member satisfaction and evaluate operational efficiencies
Manage the Learning Management System (LMS) and ensure high‑quality, accurate, and updated content delivery
Perform data analytics to assess product performance, event outcomes (hosted events), and revenue potential to make informed business decisions
Identify opportunities to enhance existing products and develop new offerings aligned with member needs and industry trends
Oversee cross‑functional workflows to ensure smooth product development and implementation
Qualifications:
4‑year degree in Business Management, Marketing Communications, or related field
10+ years working in the aviation industry
10+ years’ leading effective, productive teams in a customer focused environment
Demonstrated experience developing and implementing a Strategic Plan
Experience in a membership environment with a passion for serving members is essential
Ability to accurately forecast revenue and drive results
Experience using data analytics to inform marketing strategy and business decisions
Experience overseeing or implementing AMS systems
Experience working in a fast‑paced environment ideally with a nonprofit or small organization
Strong organizational skills with the ability to prioritize activities and adapt to changing needs to ensure efficient operations
Self‑starter with strong prioritization and time‑management skills
Strategic thinker and servant leader with excellent communication and interpersonal abilities
Detail‑oriented and able to work effectively within a small, collaborative team
Strong negotiation skills; pricing strategy experience a plus
Work Environment:
Location: Washington, D.C.
Work Schedule:
Hybrid, Required 2-3 days a week on‑site in our Washington, DC office
This office maintains a business dress environment
This position requires being present in the RTCA, Inc., HQ Office in Washington, D.C. Business hours are Monday through Friday. Remote work is possible up to three days a week when not contradicted by additional onsite responsibilities and other meetings
It is estimated that the position requires a 15% commitment to travel, both domestic and international
Physical Demands:
The person in this position must be able to work at a computer for up to 75% of the workday
The person in this position will be regularly presenting to small and large groups in hybrid and face to face meetings
Compensation and Benefits:
The expected pay range for this role is $155,000 to $170,000 per year and will be commensurate with factors such as relevant experience, skills, and qualifications
Comprehensive benefits package, including medical, dental, and vision coverage, with the employer covering 80% of the preferred plan medical premium and 100% of the premium for dental and vision for eligible employees and their dependents
Disability and life insurance benefits are fully covered at no cost to the employee
401(k) retirement plan with employer matching
Up to $150/month (up to $1,800 annually) towards approved transportation costs
Annual incentive bonus program
Paid time off and holidays including the week between Christmas Day and New Year’s Day
Professional development and continuing education reimbursement
RTCA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Please note that visa sponsorship is not available for this position.
All applicants must apply directly through the RTCA, Inc. website or by emailing hr@rtca.org.
#J-18808-Ljbffr